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Volunteer Cx Analyst Jobs (NOW HIRING)

GEODIS

Analyst CX

Brentwood, TN · Hybrid

Analyst CX Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring ... Opportunities to volunteer and give back to your community * + more! Join our Team! * Visit our ...

GEODIS

Analyst CX

Brentwood, TN · On-site

Analyst CX Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring ... Opportunities to volunteer and give back to your community * + more! Join our Team! * Visit our ...

Unum UK

CX Manager

Portland, ME · On-site

Generous PTO (including paid time to volunteer!) * Up to 9.5% 401(k) employer contribution * Mental ... Through customer journey analysis, experience measurement, and portfolio reporting, the CX Manager ...

Unum Group

CX Manager

Portland, ME · On-site

Generous PTO (including paid time to volunteer!) * Up to 9.5% 401(k) employer contribution * Mental ... Through customer journey analysis, experience measurement, and portfolio reporting, the CX Manager ...

Unum UK

CX Manager

Chattanooga, TN

Generous PTO (including paid time to volunteer!) * Up to 9.5% 401(k) employer contribution * Mental ... Through customer journey analysis, experience measurement, and portfolio reporting, the CX Manager ...

Unum Group

Sr. CX Manager

Portland, ME · On-site

Generous PTO (including paid time to volunteer!) * Up to 9.5% 401(k) employer contribution * Mental ... Through customer journey analysis, experience measurement, and portfolio reporting, the CX Manager ...

Unum UK

Sr. CX Manager

Portland, ME · On-site

Generous PTO (including paid time to volunteer!) * Up to 9.5% 401(k) employer contribution * Mental ... Through customer journey analysis, experience measurement, and portfolio reporting, the CX Manager ...

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Unum UK

Sr. CX Manager

Chattanooga, TN

Generous PTO (including paid time to volunteer!) * Up to 9.5% 401(k) employer contribution * Mental ... Through customer journey analysis, experience measurement, and portfolio reporting, the CX Manager ...

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Volunteer Cx Analyst information

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How much do volunteer cx analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for volunteer cx analyst in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a Volunteer Cx Analyst?

A Volunteer Cx Analyst is an individual who offers their time and skills without pay to help organizations improve their customer experience (CX). They analyze customer feedback, data, and interactions to identify areas where the organization can enhance satisfaction and loyalty. Volunteer Cx Analysts may use surveys, interviews, and analytics tools to gather insights and make recommendations. Their work supports organizations in delivering better services and building stronger relationships with their clients or beneficiaries.

What is the difference between Volunteer Cx Analyst vs Customer Service Representative?

AspectVolunteer Cx AnalystCustomer Service Representative
Required CredentialsBasic knowledge of customer experience principles, often no formal certification requiredHigh school diploma or equivalent; some roles may prefer customer service certifications
Work EnvironmentVolunteer settings, non-profit organizations, remote or office-basedCall centers, retail, corporate offices, remote options
Employer & Industry UsageNon-profit, community organizations, startupsRetail, telecommunications, finance, various industries
Common Search & Comparison IntentUnderstanding volunteer roles in customer experienceCustomer service job differences and requirements

The Volunteer Cx Analyst typically focuses on analyzing customer experience data in volunteer or non-profit settings, often without formal certifications. In contrast, Customer Service Representatives handle direct customer interactions in various industries, often requiring specific customer service skills or certifications. While both roles aim to improve customer satisfaction, their work environments and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Volunteer Customer Experience (Cx) Analyst, and why are they important?

To thrive as a Volunteer Cx Analyst, you need strong analytical abilities, experience in customer service or user research, and a background in business or communications. Familiarity with customer feedback tools, survey platforms, and data analysis software like Excel or Google Analytics is typically required. Excellent communication, problem-solving, and collaboration skills set outstanding candidates apart in this role. These skills ensure meaningful insights are generated and effectively communicated to improve customer satisfaction and organizational outcomes.

How does a Volunteer CX Analyst typically collaborate with other teams to improve customer experience?

As a Volunteer CX Analyst, you’ll often work closely with customer support, marketing, and product teams to gather feedback and analyze customer interactions. Collaboration usually involves participating in cross-functional meetings, sharing insights from data analysis, and developing recommendations for service improvements. This role offers a hands-on opportunity to contribute to customer-centric projects and learn from professionals across different departments, making it a great fit for those interested in teamwork and continuous learning.
More about Volunteer Cx Analyst jobs
What cities are hiring for Volunteer Cx Analyst jobs? Cities with the most Volunteer Cx Analyst job openings:
What are the most commonly searched types of Cx Analyst jobs? The most popular types of Cx Analyst jobs are:
What states have the most Volunteer Cx Analyst jobs? States with the most job openings for Volunteer Cx Analyst jobs include:
What job categories do people searching Volunteer Cx Analyst jobs look for? The top searched job categories for Volunteer Cx Analyst jobs are:
Volunteer Cx Analyst jobs near you
Infographic showing various Volunteer Cx Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.
Analyst CX

Analyst CX

GEODIS

Brentwood, TN • Hybrid

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

GEODIS rating

6.6

Company rating: 6.6 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

266th of 358 rated logistics

Job description

Analyst CX 

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we powerA Better Way to Deliverfor the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week. 

Position Summary: 

The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources to track performance, identify trends, and uncover improvement opportunities. Supports account health reviews, business reviews, dashboards, reporting, and network modeling while partnering across account management, operations, finance, engineering, solutions, and transportation to strengthen customer performance and decision-making. 

Your role on the team: 

  • Translates complex data into clear dashboards, executive summaries, presentations, and business insights.
  • Develops, maintains, and distributes KPI and performance dashboards for customer accounts, operations, and leadership.  
  • Collects, validates, and organizes data from multiple systems to ensure accurate and consistent reporting. 
  • Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement opportunities.  
  • Partners with account management and operations to define KPIs, targets, thresholds, and reporting requirements.  
  • Creates recurring weekly, monthly, and quarterly reporting for customer and internal business reviews.  
  • Investigates performance variances and summarizes key drivers, root causes, and recommended actions 
  • Supports customer health scorecards using operational, financial, service, and relationship metrics.  
  • Collaborates with operations, finance, engineering, solutions, transportation, and account management to validate findings and support decision-making. 

Other Duties 

  •  As required and assigned 
  • Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR and Sustainability 

What you need: 

  • Minimum 2 years of related experience in analytics, supply chain, logistics, operations, finance, or reporting; or an equivalent combination of education and experience.  
  • Experience with data analysis, reporting, problem-solving, and presentation development.  
  • Experience managing multiple assignments and meeting deadlines.  
  • Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.  
  • Experience with Power BI and SQL, or similar tools preferred.  
  • Supply-chain, warehousing, transportation, or third-party logistics experience preferred 

What you gain from joining our team: 

  • Access wages early with the Rain financial wellness app. 
  • Free telemedical access to doctors and therapists throughFirstStopHealth available first day of employment! 
  • Health, dental, and vision insurance after 30 days of employment 
  • 401k match 
  • Paid maternity and paternity leave 
  • Access to career development, employee resource groups, and mentorship programs 
  • Employee discounts 
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app 
  • Free financial wellness programs 
  • Daycare discount program 
  • Opportunities to volunteer and give back to your community 
  • + more! 

Join our Team! 

  • Visit our website atworkatGEODIS.comand chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

  • TextDELIVERto88300to apply! 

What GEODIS employees say

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