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3B Staffing LLC

Senior Manager CX&I

Boston, MA · On-site

Title: Sr. Manager-CX and I ( Customer Experience and Insights) Location: Remote in EST/CST ... Strong analytical mindset with experience leveraging customer research, VOC programs, or behavioral ...

Brex

Manager, CX AI Strategy

San Francisco, CA · Hybrid

Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and ... Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner ...

Boulevard

Revenue Enablement Manager (CX)

Use learning analytics and CX performance data-including time-to-productivity, CSAT, NPS, churn ... Partner with CX managers to coach, reinforce, and sustain core skills including onboarding ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and ... Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and ... Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner ...

Brex

Manager, CX AI Strategy

New York, NY · Hybrid

Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and ... Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner ...

Ascend Bank

Digital Lending & CX Analyst

Wallingford, CT · On-site

$98K - $116K/yr

POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Proactively manage borrower and dealer communications and application pipelines: document requests ...

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As of Jul 26, 2026, the average hourly pay for manager cx analyst in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.
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Senior Manager CX&I

Senior Manager CX&I

3B Staffing LLC

Boston, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Title: Sr. Manager-CX and I ( Customer Experience and Insights) Location: Remote in EST/CST timezone but need to be local to one of Sapient office locations Duration: 6+ months Publicis Sapient Level & Job Title: Senior Manager CX&I Type of Job: New Contracting Role Req # to submit to: 2026-151097 Client: UnitedHealth Group Openings: 1 Expected Start Date: ASAP End Date: 6 months from start date Location: This position does not require candidates to work on-site. Please aim to find candidates who live close to a PS office in case they are converted over permanently. EST or CST hours Interview Process: 1-2 internal video interviews Top Skills Required:
  • This person needs to comfortable with large scale stakeholder management and some Program Manager responsibilities (less than 20% of the role)
  • Senior Manager - CX&I (Customer Experience & Insights) As a Senior Manager within CX&I, you will play a critical role in shaping and delivering best-in-class customer experiences across the organization. This role sits at the intersection of business, product, and customer strategy-requiring strong stakeholder management skills and the ability to influence senior leaders across multiple functions. You will lead initiatives that translate customer insights into actionable strategies, ensuring experiences are seamless, data-driven, and aligned with business objectives. While the focus is primarily on CX and insights, this role will also include light program management responsibilities (
    • Partner with senior stakeholders across product, marketing, operations, and technology to define and execute CX strategies
    • Lead the development and delivery of customer experience programs that enhance satisfaction, loyalty, and business outcomes
    • Translate qualitative and quantitative insights into clear, actionable recommendations
    • Drive alignment across teams, ensuring initiatives are delivered cohesively and with measurable impact
    • Facilitate workshops, working sessions, and executive-level presentations to guide decision-making
    • Support program governance, tracking progress, managing risks, and ensuring timely delivery of key initiatives (limited program management scope)
    • Champion customer-centric thinking across the organization
    • Skills & Experience
    • 8+ years of experience in Customer Experience (CX), Customer Insights, Strategy, Consulting, or related fields
    • Proven experience managing large-scale stakeholder environments, including senior and executive-level stakeholders
    • Strong ability to influence, align, and drive consensus across cross-functional teams
    • Experience translating customer data and insights into business strategies and actionable initiatives
    • Exposure to or experience with program or project management (light oversight, governance, and coordination)
    • Excellent communication and storytelling skills, with the ability to present to leadership audiences
    • Strong analytical mindset with experience leveraging customer research, VOC programs, or behavioral data
    • Experience working in fast-paced, matrixed organizations

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