Job title: : Sr Data Analyst, CX/Design Strategy
Location: Remote
Duration: 6+Months
Job Description
- Bachelor’s degree in Analytics, Data, Technology, Business, or related field
- 4–7+ years of experience in:
- CX analytics
- Product analytics
- Journey analytics
- Customer insights
- Strong hands-on experience with Qualtrics
- Experience implementing and managing:
- Transactional surveys
- Digital intercepts
- Session replay / behavioral analytics
- Strong experience analyzing:
- NPS / CSAT / Voice of Customer data
- Contact center metrics (repeat contact, call drivers, AHT)
- Digital funnel and journey analytics
- Advanced experience with modern analytics and reporting tools such as and their onboard AI tools:
- Power BI
- Databricks
- SQL
Thanks & Regards,
Raviteja Chebolu
Desk: 214-247-7117
Email: raviteja.c@conchtech.com
Conch Technologies Inc | www.conchtech.com
6750 Poplar Ave # 711, Memphis, TN 38138, United States