Lake Forest, IL · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Lake Forest, IL · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Seattle, WA · Hybrid
Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and ... Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner ...
Seattle, WA · Hybrid
Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and ... Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner ...
New York, NY · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
New York, NY · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Wallingford, CT · On-site
$98K - $116K/yr
POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Proactively manage borrower and dealer communications and application pipelines: document requests ...
Quick apply
Wallingford, CT · On-site
$98K - $116K/yr
POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Proactively manage borrower and dealer communications and application pipelines: document requests ...
New York, NY · Hybrid
Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and ... Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner ...
New York, NY · Hybrid
Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and ... Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner ...
Wallingford, CT · On-site
$98K - $116K/yr
POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Proactively manage borrower and dealer communications and application pipelines: document requests ...
Quick apply
Wallingford, CT · On-site
$98K - $116K/yr
POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Proactively manage borrower and dealer communications and application pipelines: document requests ...
In this role, you will own workforce management analytics, support the Partner performance ... Collaborate with the Manager, CX Workforce Management to monitor interaction volume and real-time ...
In this role, you will own workforce management analytics, support the Partner performance ... Collaborate with the Manager, CX Workforce Management to monitor interaction volume and real-time ...
Bothell, WA · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Bothell, WA · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Wallingford, CT · On-site
$65 - $85/hr
... CX) Analyst is a customer‑centric role within the Digital Banking team responsible for delivering ... Proactively manage borrower and dealer communications and application pipelines: document requests ...
Wallingford, CT · On-site
$65 - $85/hr
... CX) Analyst is a customer‑centric role within the Digital Banking team responsible for delivering ... Proactively manage borrower and dealer communications and application pipelines: document requests ...
Tampa, FL · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Tampa, FL · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Collegeville, PA · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Collegeville, PA · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Groton, CT · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Groton, CT · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
New York, NY · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
New York, NY · On-site
$124K - $207K/yr
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Personally design, execute, and analyze qualitative and quantitative research studies end to end ...
Wallingford, CT · On-site
$98K - $116K/yr
POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Proactively manage borrower and dealer communications and application pipelines: document requests ...
Quick apply
Wallingford, CT · On-site
$98K - $116K/yr
POSITION DESCRIPTION: The Digital Lending & Customer Experience (CX) Analyst is a ... Proactively manage borrower and dealer communications and application pipelines: document requests ...
Phoenix, AZ · On-site
The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and ...
Phoenix, AZ · On-site
The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and ...
San Antonio, TX · On-site
The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and ...
San Antonio, TX · On-site
The Analyst, Leads Management, will assist with the implementation of leads management campaigns to optimize mortgage and home equity loan production. This individual will assist in building and ...
New York, NY · On-site
$160K - $190K/yr
The role requires strong analytical instincts, clear thinking under ambiguity, and the ability to ... You will report to the Director, CX Ops & Fraud. You must be commutable to our NYC or SF ...
New York, NY · On-site
$160K - $190K/yr
The role requires strong analytical instincts, clear thinking under ambiguity, and the ability to ... You will report to the Director, CX Ops & Fraud. You must be commutable to our NYC or SF ...
Bothell, WA · On-site
$124 - $207/hr
Design, execute, and analyze qualitative and quantitative research studies end to end (sampling ... Collaborate with product managers to prioritize features using user impact and KPIs. * Manage ...
Bothell, WA · On-site
$124 - $207/hr
Design, execute, and analyze qualitative and quantitative research studies end to end (sampling ... Collaborate with product managers to prioritize features using user impact and KPIs. * Manage ...
Lake Forest, IL · On-site
$120 - $190/hr
Personally design, execute, and analyze qualitative and quantitative research studies end to end ... Manage multiple research projects simultaneously in a fast-paced environment, balancing competing ...
Lake Forest, IL · On-site
$120 - $190/hr
Personally design, execute, and analyze qualitative and quantitative research studies end to end ... Manage multiple research projects simultaneously in a fast-paced environment, balancing competing ...
Partner directly with CX directors, managers, and executive leadership to deliver prescriptive ... Analyze customer health scores, product usage, and support trends to perform deep-dive ...
Partner directly with CX directors, managers, and executive leadership to deliver prescriptive ... Analyze customer health scores, product usage, and support trends to perform deep-dive ...
$16.83 - $19.69
2% of jobs
$19.69 - $22.55
9% of jobs
$22.55 - $25.42
13% of jobs
$25.53 is the 25th percentile. Wages below this are outliers.
$25.42 - $28.28
20% of jobs
The median wage is $29.40 / hr.
$28.28 - $31.14
15% of jobs
$31.14 - $34
15% of jobs
$34.45 is the 75th percentile. Wages above this are outliers.
$34 - $36.87
8% of jobs
$36.87 - $39.73
5% of jobs
$39.73 - $42.59
4% of jobs
$42.59 - $45.45
3% of jobs
$45.45 - $48.32
5% of jobs
$16
$31
$48
Cities with the most Manager Cx Analyst job openings:
The most popular types of Cx Analyst jobs are:
States with the most job openings for Manager Cx Analyst jobs include:
$124K - $207K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
Personally design, execute, and analyze qualitative and quantitative research studies end to end including sampling, instrument design, and statistical analysis.
Translate research findings into actionable insights for product design and development.
Manage multiple research projects simultaneously in a fast-paced environment, balancing priorities and ensuring strategic alignment.
8.2
Based on 126 frontline employees who took The Breakroom Quiz
32nd of 86 rated pharmaceutical
The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping colleague-centric product development within Pfizer Digital & Technology, reporting to the Director, CX Research. This role leads moderately complex qualitative research, experimentation, and usability studies, manages cross-functional collaborations, and translates colleague insights into actionable product recommendations. This is a hands-on role: the Sr. Manager personally designs, executes, and analyzes research and experiments without reliance on external vendors, applies behavioral and telemetry data analysis to understand how colleagues actually work, and integrates AI into research workflows to move quickly from analysis to insight to action, all while managing multiple priorities in a fast-paced, agile environment.
Role Responsibilities
Personally design, execute, and analyze qualitative and quantitative research studies end to end including sampling, instrument design, and statistical analysis to uncover customer pain points and workflows, without reliance on external vendors.
Translate findings into actionable insights for product design and development.
Integrate AI into research workflows, using AI tools to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).
Manage multiple research projects simultaneously in a fast-paced environment, balancing competing priorities while ensuring strategic alignment.
Mentor junior researchers and promote best practices.
Advocate for customer-centric solutions within engineering teams.
Foster strong, strategic relationships with senior stakeholders to ensure alignment, trust, and collaboration on key business priorities.
Basic Qualifications
Bachelor's of experience or Master's in Human-Centered Design, Psychology, Market Research, or a related field; background in a quantitative or statistical discipline.
7+ years with Bachelors or 5+ years with Masters in CX, user experience (UX), or product research, including hands-on execution and delivery of studies.
Proficiency in qualitative research, experimentation, and usability methods, with a strong applied statistics foundation including experimental design, power analysis, and significance testing applied to behavioral and telemetry data.
Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability tests, and experiments without reliance on external vendors, using tools such as Python or R for behavioral and telemetry analysis, usability-testing platforms, and survey or statistical software (e.g., Qualtrics, SPSS) as needed.
Experience integrating AI into research workflows, using AI-driven research and analytics tools to accelerate the path from analysis to insight to action and improve the speed, scale, and quality of insights.
Comfortable managing multiple concurrent priorities and delivering in a fast-paced environment.
Experience in agile product development.
Ability to synthesize complex qualitative and behavioral data into compelling narratives.
Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms.
Preferred Qualifications
Experience applying behavioral insights in product design.
Strong project management and cross-functional leadership.
Excellent communication and stakeholder engagement skills.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to makewww.pfizer.com/careersaccessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please emaildisabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available onPfizer Careers.
Marketing and Market Research
Sourced by ZipRecruiter
All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. Our Health and Science System Specialists Team provides leadership across patient care settings in the complex Hospital, Health System, and Key Medical Group environment to bring value to our customers and patients in this dynamic ecosystem.
Pharmaceutical and medicine manufacturing
10,000+ Employees
New York, NY, US
1849
