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Senior Cx Analyst Jobs (NOW HIRING)

Talkdesk

Senior CX Manager

San Francisco, CA · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to ... Analyze product usage, operational data, and customer insights to identify optimization and ...

Talkdesk

Senior CX Manager

San Francisco, CA

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to ... Analyze product usage, operational data, and customer insights to identify optimization and ...

CHA Consulting, Inc.

Senior Cx Engineer

Albany, NY

$105K - $115K/yr

Drive the Next Generation of MissionCritical Energy Systems as a Senior Cx Engineer -- Deliver ... Provide advanced judgement and analysis techniques to complete complex engineering designs ...

Talkdesk

Senior CX Manager

Dallas, TX · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to ... Analyze product usage, operational data, and customer insights to identify optimization and ...

Talkdesk

Senior CX Manager

Dallas, TX · On-site

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to ... Analyze product usage, operational data, and customer insights to identify optimization and ...

Unum UK

Sr. CX Manager

Chattanooga, TN · On-site +1

The Sr. CX Manager works across business, operations, and technology partners to translate customer ... Through customer journey analysis, experience measurement, and portfolio reporting, the CX Manager ...

CHA Consulting, Inc.

NY · On-site

$105 - $115/hr

CHA Consulting, Inc. is seeking a Senior Cx Engineer to join our Generation & Energy Management ... Provide advanced judgement and analysis techniques to complete complex engineering designs ...

CenterWell

Pharmacy Senior CX Professional

Pierre, SD · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed ...

CenterWell

Pharmacy Senior CX Professional

Concord, NH · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed ...

Centerwell

Pharmacy Senior CX Professional

Lincoln, NE · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed ...

CenterWell

Pharmacy Senior CX Professional

Atlanta, GA · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed ...

CenterWell

Pharmacy Senior CX Professional

Trenton, NJ · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed ...

Centerwell

Pharmacy Senior CX Professional

Austin, TX · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed ...

CenterWell

Pharmacy Senior CX Professional

Boise, ID · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... You apply judgment, analytical rigor, and communication to influence outcomes, ensuring informed ...

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Senior Cx Analyst information

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$53.5K

$109.8K

$142.5K

How much do senior cx analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior cx analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior CX analyst, and why are they important?

To thrive as a Senior CX Analyst, you need strong analytical skills, experience in customer experience (CX) mapping, and a background in data analysis or related fields, often supported by a relevant degree. Proficiency with tools like SQL, Tableau, Qualtrics, and CRM systems, as well as certifications in CX or analytics, are typically required. Exceptional communication, problem-solving, and stakeholder management skills help you translate insights into actionable strategies and foster cross-functional collaboration. These abilities are crucial for driving data-driven improvements and delivering superior customer experiences that align with organizational goals.

How does a senior CX analyst typically collaborate with other departments to drive customer experience improvements?

A Senior CX Analyst regularly partners with teams such as marketing, product management, and customer support to gather insights and advocate for customer-centric changes. This role often involves presenting data-driven recommendations during cross-functional meetings and leading workshops to align teams on customer journey enhancements. Effective collaboration requires strong communication skills and the ability to translate analytics into actionable strategies that resonate with different stakeholders. These interactions help ensure that customer feedback and experience data directly inform business decisions across the organization.

What is the difference between Senior Cx Analyst vs Customer Experience Manager?

AspectSenior Cx AnalystCustomer Experience Manager
ResponsibilitiesAnalyzes customer data, identifies pain points, supports CX strategiesDevelops and oversees overall CX strategies, manages teams, implements initiatives
Required SkillsData analysis, customer feedback tools, communicationLeadership, strategic planning, cross-department coordination
Work EnvironmentAnalytical, project-based, collaborative with teamsManagement, strategic planning, stakeholder engagement
Common UsageUsed in companies focusing on data-driven CX improvementsUsed in organizations with dedicated CX teams and strategic roles

The main difference is that a Senior Cx Analyst focuses on analyzing customer data and supporting CX initiatives, while a Customer Experience Manager leads the overall CX strategy and manages teams to improve customer satisfaction across the organization.

What is a senior CX analyst?

Senior CX Analysts, or Senior Customer Experience Analysts, are professionals who analyze customer interactions, feedback, and data to help organizations improve the overall customer journey. They use various tools and methodologies to identify trends, pain points, and opportunities for enhancing customer satisfaction and loyalty. Senior CX Analysts often collaborate with other departments to develop strategies and implement improvements based on their findings. Their role typically requires strong analytical skills, experience with customer data platforms, and a deep understanding of customer behavior.
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Cities with the most Senior Cx Analyst job openings:

What are the most commonly searched types of Cx Analyst jobs?

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What states have the most Senior Cx Analyst jobs?

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Senior Cx Analyst jobs near you
Infographic showing various Senior Cx Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.

Senior CX Manager

Talkdesk

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 hours ago

Job description

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk's largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.
The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk's internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.
Key Responsibilities
Enterprise Technical Enablement & Delivery Leadership
  • Serve as the primary senior technical point of contact for enterprise and strategic accounts.
  • Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
  • Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
  • Translate customer business and operational needs into scalable technical architectures and implementation plans.
  • Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
  • Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
  • Establish and disseminate technical best practices across customers and internal teams.
Customer Success, Program Ownership & Risk Management
  • Build and maintain trusted relationships with senior executive and operational stakeholders.
  • Support executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
  • Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
  • Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
  • Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
  • Partner with customers on structured change management strategies to ensure sustained adoption and value realization.
Data-Driven Value Realization & Commercial Impact
  • Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
  • Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
  • Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.
Cross-Functional Leadership & Professional Services Alignment
  • Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
  • Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
  • Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
  • Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
  • Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.
Requirements
  • 7-10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
  • Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
  • Proven track record of managing and delivering complex technical initiatives for enterprise customers.
  • Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
  • Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
  • Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
  • Ability to align technical solutions to strategic business outcomes and ROI.
  • Executive-level communication skills with the ability to influence and advise senior stakeholders.
  • Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
  • Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
  • Experience with contact center technology or customer experience platforms strongly preferred.
  • Willingness to travel up to 25-30%.
  • Commitment to continuous learning and enablement related to Talkdesk's evolving platform and innovations.

Pay Range (Base Pay): $77,500 - $147,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least XX days from the posting date. The application was posted on MM/DD/YYYY.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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