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Service Management Analyst Jobs (NOW HIRING)

PEAK6

Service Management Analyst

Fort Worth, TX · On-site

$70 - $90/hr

Apex Fintech Solutions' Client Experience team is seeking a Service Management Analyst who is empowered to build strong, trust-based relationships with our clients, challenge the status quo, create ...

Apex Systems

Senior Service Management Analyst

Saint Louis, MO · On-site

$83K - $110K/yr

Job#: 3047015 REMOTE Senior IT Asset Management Analyst Position Overview The Senior IT Asset ... Familiarity with IT Service Management (ITSM) processes and frameworks. * Experience with inventory ...

Apex Systems

$85 - $120/hr

REMOTE Senior IT Asset Management Analyst Position Overview The Senior IT Asset Management Analyst ... Familiarity with IT Service Management (ITSM) processes and frameworks. * Experience with inventory ...

Modivcare, Inc.

IT Service Management Analyst II

$67K - $90K/yr

This position is responsible for managing and maintaining IT Service Management (ITSM) data, tools, and technologies while analyzing, designing, implementing, and continuously improving ITSM ...

County of Monterey

MANAGEMENT ANALYST III

Salinas, CA · On-site

$8.8K - $12K/mo

This position coordinates the daily activities of the Mental Health Services and Substance Use ... The Management Analyst III directly supervises a Supervising Patient Account Representative, and a ...

City of Ontario, CA

Management Analyst

Ontario, CA · On-site

$8.2K - $10K/mo

Customer Service/Leadership : Strong interpersonal and leadership skills; provide exceptional ... Management Analyst Classification include the following: * Participates in the research ...

Aptive

Management Analyst

The Management Analyst will analyze current operational processes, identify improvement ... Pharmacy support * Customer service operations * Support development of modernization ...

americas best value inn

Management Analyst

Alpine, TX · On-site

$119K/yr

Management Analyst Qualification: Master/ Bachelor/ Associate in Business Administration ... service agreements to support procurement decisions. 6. Analyze guest feedback, satisfaction ...

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How much do service management analyst jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.
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Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

Service Management Analyst

PEAK6

Fort Worth, TX • On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About This Role

Be part of a fast-paced team focused on enhancing relationships and building customer loyalty. Apex Fintech Solutions' Client Experience team is seeking a Service Management Analyst who is empowered to build strong, trust-based relationships with our clients, challenge the status quo, create innovative solutions to traditional problems, help us streamline and automate manual processes, and act as a change agent for the firm. The Analyst will learn the financial industry while providing high-quality services to Brokerage firms, Registered Investment Advisors, and End Investors.

Key Responsibilities
  • Serve as the primary point of contact for clients.
  • Manage partner firm and end investor escalations, ensuring timely and effective resolution.
  • Support inquiries related to Operations, collaborating with internal teams to address customer queries and resolve issues.
  • Create and maintain system documentation to ensure clarity and consistency in processes.
  • Strictly adhere to established procedures and security controls to safeguard customer information and assets.
  • Maintain ownership of key supervisory checklists, ensuring adherence to compliance requirements and operational standards.
  • Support business process improvement initiatives and ad hoc projects.
Education and/or Experience
  • Bachelor’s degree in business, finance, or a related field or equivalent work experience.
  • 3+ years of experience in client services, relationship management, or a similar role within the financial services industry.
  • FINRA Series 7 License required (or willingness to obtain within 90 days of hire).
Required Skills/Abilities
  • Must be a self-starter, flexible, innovative, and adaptive.
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization.
  • Ability to work both collaboratively and independently; capability to navigate a complex organization.
  • Advanced analytical skills.
  • Excellent project management and organizational skills and capability to handle multiple projects at one time.
  • Proficiency in Microsoft 365.
Rewards
  • Healthcare benefits (medical, dental and vision, EAP).
  • Competitive PTO.
  • 401(k) match.
  • Parental leave.
  • HSA contribution match.
  • Paid subscription to the Calm app.
  • Generous external learning and tuition reimbursement benefits.
  • Hybrid work schedule with flexibility to work from home or one of our primary offices.
EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

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