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Service Management Analyst Jobs in Colorado (NOW HIRING)

Flatwater Group

Management Analyst

Lakewood, CO

$65K - $75K/yr

Summary SUMMARY A Management Analyst is responsible for analyzing the current state and history of ... They plan, organize, and coordinate various projects, programs, and services, and may administer ...

Ho-Chunk, Inc.

Management Analyst

Lakewood, CO · On-site

$65K - $75K/yr

Summary SUMMARY A Management Analyst is responsible for analyzing the current state and history of ... They plan, organize, and coordinate various projects, programs, and services, and may administer ...

Flatwater Group

Management Analyst

Lakewood, CO · On-site

$65K - $75K/yr

Summary SUMMARY A Management Analyst is responsible for analyzing the current state and history of ... They plan, organize, and coordinate various projects, programs, and services, and may administer ...

Ho-Chunk, Inc.

Management Analyst

Lakewood, CO

$65K - $75K/yr

Summary SUMMARY A Management Analyst is responsible for analyzing the current state and history of ... They plan, organize, and coordinate various projects, programs, and services, and may administer ...

Flatwater Group

Management Analyst

Lakewood, CO · On-site

$65K - $75K/yr

Summary SUMMARY A Management Analyst is responsible for analyzing the current state and history of ... They plan, organize, and coordinate various projects, programs, and services, and may administer ...

Defense Logistics Agency

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Federal service, military or private sector. Applicants must meet eligibility requirements ...

Defense Logistics Agency

Gather, interpret, analyze and, correlate large amounts of narrative and statistical information ... Federal service, military or private sector. Applicants must meet eligibility requirements ...

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All JobsService Management Analyst JobsService Management Analyst Jobs in Colorado

Service Management Analyst information

See Colorado salary details

$45.2K

$89.3K

$138.8K

How much do service management analyst jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service management analyst in Colorado is $89,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $107,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Colorado? For Service Management Analyst jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Colorado look for? The top searched job categories for Service Management Analyst jobs in Colorado are:
What cities in Colorado are hiring for Service Management Analyst jobs? Cities in Colorado with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Colorado as of July 2026, with employment types broken down into 2% Locum Tenens, 84% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $89,338 per year, or $43 per hour.

Management Analyst

Animal and Plant Health Inspection Service

Fort Collins, CO • On-site, Remote

$83K - $108K/yr

Full-time

Posted 27 days ago

Job description

Summary
This position is in the Emergency and Regulatory Compliance Services (ERCS) Resource Management Services (RMS). The Management Analyst serves as part of the General Management team responsible for Property, Fleet, AgLearn, and Records Management activities.
Learn more about this agency
Duties
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  • The duties may include, but are not limited to:
  • Provide analysis in the evaluation of administrative programs, systems, and methods to identify ways to improve the efficiency and effectiveness.
  • Identify and propose solutions to problems in Property, Fleet, AgLearn, and Records Management that impact the organization and provides advice and assistance to resolve these problems.
  • Review established procedures to ensure consistent application throughout the office and identifies work procedures that may require revising.
  • Track and monitor various activities; enters and updates program information, generates reports from the data, and coordinates routine annual summary reports.
  • Develop and update Standard Operating Procedures.
  • Order new or replacement cell phones and internet devices for employees as necessary.
  • Manage the Property and Fleet programs.
  • Serve as alternate AgLearn Administrator for ERCS.

Requirements
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Conditions of employment
  • You must be a US Citizen or US National.
  • Individuals who were born male after 12/31/1959 must be Selective Service registered or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • Successful completion of one-year probationary period, unless previously served. Refer to the Next Steps section for more information.
  • Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
  • All USDA employees are required to be enrolled in Continuous Vetting, which authorizes government agencies to receive notifications of criminal activity on individuals who hold low risk, public trust, or national security positions.

Qualifications
Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.
TIME-IN-GRADE: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.
FOR THE GS-11 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-9 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates:
  • Applying regulations, rules, processes, and procedures related to the management and updating of property records, inventories, and reports to ensure compliance with regulations and policies related to property and fleet management.
  • Providing information orally and in writing and researching to resolve issues related to fleet and property management for customers or management.
  • Interacting and collaborating with governing bodies to ensure agency policies are followed concerning AgLearn training, fleet management, property management, or telecommunication activity.
  • Utilizing office automated systems and software applications, (such as Microsoft Office Suite, SharePoint, and Adobe software) to generate reports, and enter, retrieve, track, and manage administrative tasks.
  • Preparing and reviewing documentation to coordinate fleet requirements and the distribution, collection, and disposition of physical property.

OR
Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in Business Management, Marketing Finance, Accounting, Human Resources, Public Administration or related field.
Equivalent combinations of education and experience are qualifying for this grade level.
TRANSCRIPTS are required if:
  • You are qualifying for the position based on education.
  • You are qualifying for this position based on a combination of experience and education.
  • This education must have been successfully completed and obtained from an accredited school, college, or university.

COMBINATION OF EDUCATION & EXPERIENCE AT THE GS-11 GRADE LEVEL: Applicants may have combinations of successfully completed education and specialized experience to meet total qualification requirements. The total percentages must equal at least 100 percent to qualify for that grade level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Please see above for education qualification requirement information.
Additional information
  • Career Transition Assistance Plan (CTAP) or Reemployment Priority List (RPL): Visit the OPM website for information on how to apply as a CTAP or RPL eligible. To exercise selection priority for this vacancy, CTAP/RPL candidates must meet the basic eligibility requirements and all selective factors. CTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP applicants must receive a rating of at least 85 out of a possible 100.
  • Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period.
  • First time hires to the federal government normally start at the lowest rate of the salary range for the grade selected.
  • Travel, transportation, and relocation expenses will not be paid. Any travel, transportation, and relocation expense associated with reporting for duty will be the responsibility of the selected employee.
  • Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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