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Service Management Analyst Jobs in California (NOW HIRING)

Management Analyst

Chino, CA ยท On-site

$7.5K - $9.9K/mo

If so, join our team as a full-time Management Analyst. The City of Chino offers a competitive ... Together we take pride in providing quality, caring service to our community. The City of Chino ...

Management Analyst

Hemet, CA ยท On-site

$83K - $111K/yr

... and detail-savvy Management Analyst to help support our critical operations and strategic ... If you're passionate about public service and thrive in a collaborative, purpose-driven environment ...

... position of Management Analyst. There is currently one vacancy in the Fire Department. Are you ... If you're passionate about public service and thrive in a collaborative, purpose-driven environment ...

Management Analyst

Rialto, CA ยท On-site

$96K - $138K/yr

The Management Analyst may be assigned responsibilities involving finance, contracts and ... Conduct studies related to resource utilization, service delivery, workload, staffing, data systems ...

Management Analyst

Norco, CA ยท On-site

$25/hr

DT Pro is seeking a Management Analyst to join our team in Norco, CA. This position will be ... At DT Professional Services, we offer insurance benefits that include medical, dental, and vision ...

DT Pro is seeking a Management Analyst to join our team in Norco, CA. This position will be ... At DT Professional Services, we offer insurance benefits that include medical, dental, and vision ...

MANAGEMENT ANALYST III

Salinas, CA ยท On-site

$8.8K - $12K/mo

Position Description The Department of Social Services is recruiting to establish a Management Analyst III eligible list. Please follow the link below to view the job announcement and apply:

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Service Management Analyst information

See California salary details

$42.4K

$83.8K

$130.3K

How much do service management analyst jobs pay per year?

As of Jul 27, 2026, the average yearly pay for service management analyst in California is $83,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $100,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a Service Management Analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a Service Management Analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in California? For Service Management Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in California look for? The top searched job categories for Service Management Analyst jobs in California are:
What cities in California are hiring for Service Management Analyst jobs? Cities in California with the most Service Management Analyst job openings:
Infographic showing various Service Management Analyst job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 66% Full Time, 8% Part Time, and 25% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $83,848 per year, or $40.3 per hour.
Management Analyst

Management Analyst

City of Chino

Chino, CA โ€ข On-site

$7.5K - $9.9K/mo

Full-time

Posted 21 days ago


Job description

Job Description We're Hiring. Join the City of Chino and Shape the Future Are you ready to make a real impact. Do you thrive in fast-paced, creative environments where your ideas matter.

If so, join our team as a full-time Management Analyst. The City of Chino offers a competitive salary and generous benefits package. For more information, please click on the image below: Who We Are The City of Chino is a vibrant place to live, work, and play, that is recognized for its integrity and dedication to public service.

Together we take pride in providing quality, caring service to our community. The City of Chino pursues excellence in all facets of our operations and services, guided by the following Organizational Values: Commitment to Our Community Integrity & Accountability Fiscal Responsibility Partnerships & Teamwork Innovation Communication & Engagement The Public Works Department plays a key role in maintaining and improving the City's infrastructure to enhance the quality of life for residents, businesses, and visitors. The department oversees streets, traffic systems, landscaping, lighting, water, sewer, and storm drains, as well as City-owned facilities and vehicle fleets.

Public Works also provides engineering, environmental compliance, and inspection services, manages capital improvement projects and recycling programs, and administers the City's solid waste franchise. Committed to quality, efficiency, and sustainability, the department helps build a safe, resilient, and thriving community. Duties/Responsibilities What You'll Do As our new Management Analyst, you will: Assist with the full budget cycle, including reviewing expenditures and revenues, preparing projections coordinating deadlines, and supporting departmental budget submissions.

Support financial reporting activities by analyzing financial data and contributing to the preparation and accuracy of the Annual Comprehensive Financial Report. Review, prepare, and process a variety of administrative and financial documents such as contracts, amendments, invoices, purchase orders, and personnel-related forms. Prepare and facilitate staff reports, contracts, and background materials for City Council consideration; conduct background research; gather support materials; and appropriate approved budget adjustments.

Support special projects, including maintaining the City's Capital Improvement Program schedule, funding details, expenditures, and related charts, tables, and reporting materials. Participate in developing departmental goals and objectives; recommend improvements to policies, procedures, and workflows. What We're Looking For Someone who: Has knowledge of municipal administration, budgeting, accounting, auditing, and grants management.

Is familiar with technics for financial, statistical, and comparative analysis. Has strong grasp of research methods, report writing, and effective communication. Has ability to research, analyze, and interpret policies, procedures, laws, and data to develop sound recommendations.

Demonstrates capacity to perform complex administrative work requiring independent judgement and initiative. Is able to assist in budget development, monitor revenues/expenditures, and perform accurate mathematical calculations. Qualifications Minimum Qualifications: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.

A typical way to obtain the required qualifications would be: Education: Equivalent to a bachelor's degree from an accredited college or university with major coursework in business administration, public administration, accounting, or a related field. Experience: Three (3) years of responsible governmental administrative experience. Special Requirements Physical Demands and Working Conditions: Mobility to work in a standard office setting and use standard office equipment.

Vision to read printed materials and a computer screen. Hearing and speech to communicate in person and over the telephone. The ability to lift, carry, push, and pull materials and objects averaging a weight of 10 pounds.

Ready to Apply. All applicants are required to apply online at www.governmentjobs.com/careers/chinoca. The closing date is 11:59 PM Pacific on Monday, July 20, 2026

Let's build something amazing together. Applications must be complete and demonstrate that the minimum qualifications are met. Resumes and cover letters may be attached to the completed application form as supplemental information, but will not be accepted in lieu of an official application form.

Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. For questions regarding this recruitment, please contact Senior Human Resources Analyst/Risk Management Analyst, Veronica Zamora at vzamora@cityofchino.org.