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Service Management Analyst Jobs in California (NOW HIRING)

County of Monterey

MANAGEMENT ANALYST III

Salinas, CA

$8.8K - $12K/mo

This position coordinates the daily activities of the Mental Health Services and Substance Use ... The Management Analyst III directly supervises a Supervising Patient Account Representative, and a ...

DT Professional Services

Management Analyst

Norco, CA · On-site

$25/hr

DT Pro is seeking a Management Analyst to join our team in Norco, CA. This position will be ... At DT Professional Services, we offer insurance benefits that include medical, dental, and vision ...

DT Professional Services

Management Analyst

Norco, CA · On-site

DT Pro is seeking a Management Analyst to join our team in Norco, CA. This position will be ... At DT Professional Services, we offer insurance benefits that include medical, dental, and vision ...

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Service Management Analyst information

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$42.4K

$83.8K

$130.3K

How much do service management analyst jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service management analyst in California is $83,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $100,700.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in California?

For Service Management Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in California look for?

The top searched job categories for Service Management Analyst jobs in California are:

What cities in California are hiring for Service Management Analyst jobs?

Cities in California with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,848 per year, or $40.3 per hour.

Management Analyst/Associate Management Analyst

City of Del Mar, CA

Del Mar, CA • On-site

$80K - $109K/yr

Full-time

Retirement, PTO

Re-posted 14 days ago

Job description

Salary : $80,959.59 - $109,976.40 Annually
Location : Solana Beach Fire Department - Operations Center, CA
Job Type: Full-Time Regular
Job Number: 2026-10
Department: Fire Department
Opening Date: 07/09/2026
Closing Date: Continuous
The Position
The cities of Del Mar and Solana Beach are recruiting for a versatile and driven Management Analyst/Associate Management Analyst assigned to the Fire Department. Although the Management Analyst will be an employee of the City of Del Mar, this position serves both Del Mar and Solana Beach under a joint fire management agreement.
Management Analyst Salary Range: $80,959.59 - $98,406.88
Associate Management Analyst Salary Range: $90,477.85 - $109,976.40
About the Recruitment
The position is open until the needs of the City are met, so interested applicants are encouraged to apply immediately and must submit an application and supplemental questionnaire. The first review of applications will begin on Friday, July 31, 2026, at 8:00 a.m.
Starting salary will be based on the successful candidate's experience and qualifications.
About the Position
This position offers a unique opportunity to work alongside Fire Department leadership and suppression staff to contribute to the effective delivery of fire and emergency services. The ideal candidate is a strong communicator and problem solver who enjoys managing a variety of projects and continuously learning new skills.
As a Management Analyst assigned to the Fire Department, this role supports a wide range of programs, projects, and administrative and analytical functions that contribute to the effective delivery of fire and emergency services. Responsibilities include budget development, financial reporting, grant administration, purchasing, contract management, agenda report preparation, records management, and special projects that support departmental goals. The position also conducts data analysis, prepares reports and presentations, assists with the development of policies and procedures, coordinates community outreach activities and public education events, and supports emergency management and preparedness efforts.
Ideal Candidate
The ideal candidate will have a passion for local government and public service; strong written and verbal communication skills; well-developed analytical and critical thinking skills; be customer service focused; and have a desire to learn and grow in the role. Strong candidates will have an understanding of fire department operations and emergency management with the ability to exercise initiative and independent judgment within established guidelines while providing professional support in a variety of areas.
The Essential Duties
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. The full class specifications description is linked here:
The following are examples of the types of job duties that may be found in the Management Analyst/Associate Management Analyst role:
  • Develops, monitors, and analyzes departmental budgets; prepares financial reports and ensures adherence to established budgetary guidelines.
  • Oversees cost recovery activities, including tracking, reconciliation, and reporting of reimbursable program expenditures.
  • Participate in the development of goals, objectives, policies and priorities for the organization and or department to which assigned.
  • Prepares, submits, and administers grants; monitors compliance requirements and maintains documentation.
  • Conducts data collection and analysis to support decision-making, performance tracking, and program evaluation.
  • Manages, develops, and implements department programs and special projects.
  • Reviews existing policies and assists in the development of new policies, procedures, and administrative guidelines.
  • Prepares agenda reports, presentations, and supporting documents for internal and external meetings; presents to City Council, City committees, and community groups.
  • Manages procurement and purchasing activities including contract management, development, review, and processing of contracts, agreements, preparation of Requests for Proposals/Qualifications; aids in analysis, negotiation, and vendor selection; and administers contracts; invoice processing, purchase orders, Cal Card reconciliation, and ordering of office supply inventory.
  • Plans and coordinates departmental events, meetings, and public-facing activities.
  • Processes training/certificate reimbursements, travel expense claims, and other personnel-related administrative documents.
  • Prepares and compiles information for the department's Annual Report, routine reports, and specialized reporting as requested by Fire Command Staff, City Management, and the City Council; ensure state, federal and local regulations are met.
  • Oversees records management functions, ensuring compliance with retention requirements.
  • Coordinates public education event scheduling and supports community outreach activities.
  • Provides administrative and analytical support to Fire Command staff.
  • Supports National Incident Management System (NIMS) compliance efforts, City emergency management activities, and mitigation planning.
  • Conduct surveys, perform research and statistical analysis on administrative, fiscal, and operational problems, and issue recommendations as appropriate.
  • Respond to citizen complaints and requests for information.
  • Coordinate, support and manage programs and projects, as assigned
  • Assists in or leads the coordination of activities with other City departments and divisions and with outside agencies; may represent the City has local and regional meetings with outside agencies.

The Desired Minimum Qualifications
To perform a job in this classification, an individual must be able to perform the essential duties as generally described in the specification. The requirements listed below are representative of the knowledge, skill and/or ability required:
  • Management Analyst Level: The equivalent of a Bachelor's degree from an accredited college or university with major work in public administration or related field, plus a minimum of one year of related work experience.
  • Associate Management Analyst Level: The equivalent of a Bachelor's degree from an accredited college or university with major work in public administration or related field, plus a minimum of three years of related experience. A master's degree is highly desirable and may be substituted for one year of experience.

Supplemental Information
WHAT DEL MAR HAS TO OFFER:
  • Cafeteria Allotment - $1,737 (maximum)/month which also allows employees to cash out unused cafeteria excess or receive $400 monthly opt-out provision.
  • Vacation Cash Out - eligible employees may cash out up to 80 hours of vacation time annually.
  • 104 hours of paid management leave per fiscal year in addition to vacation leave.
  • Voluntary retirement savings/deferred compensation: 457(b) plan and 457(b) Roth plan.
  • 12 recognized holidays and an additional 2 floating holidays per calendar year.
  • The City provides tuition reimbursement of up to $1,000 per fiscal year.
  • Sick Leave Conversion - eligible employees can convert up to 72 hours of sick leave to vacation hours at a rate of 2 sick leave hours for 1 vacation hour.
  • CalPERS Retirement Formula: Classic Tier 2 - 2% at 60. PEPRA - 2% at 62.

In addition to the benefits listed above, please refer to the
Please email for a readable PDF Benefits Sheet.
01
This supplemental questionnaire must be completed in order to be considered for the Associate Management Analyst/Management Analyst position. The purpose of this questionnaire is to obtain additional information that will assist in the evaluation of training and experience. Please note, entering "See Resume/Application" does not qualify as an acceptable response. I understand and I certify that my answers to the below questions are complete, factual, and truthful to the best of my knowledge.
  • Yes
  • No

02
How many years of related work experience do you have?
  • No experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 years of experience or more

03
What is your highest level of education achieved?
  • No high school degree
  • High school degree or GED
  • Bachelor's Degree
  • Some college
  • Master's Degree or higher
  • Trade of vocation School

04
Please describe your analytical experience, in particular performing research and statistical analysis, conducting analytical studies, processing data, and preparing oral and written reports. Please provide specific examples.
05
Do you have experience in fire department operations and emergency management? If yes, please describe your experience and provide examples.
06
Do you have experience preparing, submitting, and administering grants? Please describe your experience including the types of grants you've applied for or administered.
Required Question

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