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Service Management Analyst Jobs (NOW HIRING)

Village of Greendale

Management Analyst

Greendale, WI · On-site

$62K - $82K/yr

... services. Coordinate and manage special projects and organizational initiatives assigned by the ... Analyze operational processes and recommend efficiencies and service improvements. Provide staff ...

kgs

Management Analyst

Mobile, AL · On-site

Koniag Management Solutions, LLC a Koniag Government Services company , is seeking a Management Analyst with a Secret security clearance to support KMS and our government customer in Mobile, AL. This ...

HunaTek

Management Analyst

Washington, DC · On-site

$95K - $115K/yr

Management Analyst Clearance Required: Secret Provides contract administration support, analyzes ... Maintains service provider information in automated program management system * Liaises with ...

CAI

Management Analyst

Newark, DE · On-site

$18/hr

Management Analyst Req number: R7911 Employment type: Full time Worksite flexibility ... Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

MELE Associates, Inc.

Management Analyst

Washington, DC · On-site

$85K - $100K/yr

The Management Analyst will provide high-level administrative and managerial support to upper ... Submit forms and procure gift scanning services from Security for gifts presented at the program.

MELE Associates

Management Analyst

Washington, DC

The Management Analyst will provide high-level administrative and managerial support to upper ... Submit forms and procure gift scanning services from Security for gifts presented at the program.

Mele Accociates

Management Analyst

Washington, DC · On-site

The Management Analyst will provide high-level administrative and managerial support to upper ... Submit forms and procure gift scanning services from Security for gifts presented at the program.

County of Monterey, CA

MANAGEMENT ANALYST II

Salinas, CA · On-site

$7.7K - $10K/mo

Social Services Opening Date: 06/22/2026 Closing Date: 7/13/2026 11:59 PM Pacific Position Description The Department of Social Services is recruiting to establish a Management Analyst II eligible ...

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Service Management Analyst information

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How much do service management analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a Service Management Analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a Service Management Analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
More about Service Management Analyst jobs
What cities are hiring for Service Management Analyst jobs? Cities with the most Service Management Analyst job openings:
What states have the most Service Management Analyst jobs? States with the most job openings for Service Management Analyst jobs include:
What job categories do people searching Service Management Analyst jobs look for? The top searched job categories for Service Management Analyst jobs are:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

Management Analyst

Employment Opportunities for Veterans | CMS

Seattle, WA • On-site

$108K/yr

Other

Posted 28 days ago

Job description

This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS).
As a Management Analyst, GS-0343-13, you will perform a variety of complex management analysis assignments and will apply qualitative and quantitative methods to the analysis and evaluation of administrative operations, organizations, and management practices to determine efficiency and effectiveness.Qualifications:

ALL QUALIFICATION REQUIREMENTS MUST BE MET WITHIN 30 DAYS OF THE CLOSING DATE OF THIS ANNOUNCEMENT.
Your resume (limited to no more than 2 pages) must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from being considered further.
In order to qualify for the GS-13, you must meet the following: You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-12 grade level in the Federal government, obtained in either the private or public sector, to include: 1. Providing technical assistance or interpretation of operations, policies, or guidelines to customers. 2. Developing, analyzing, or evaluating new or modified program management policies, regulations, and objectives. AND 3. Conducting studies of administrative operations in order to recommend improvements for senior leadership.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: To be eligible, current Federal employees must have served at least 52 weeks (one year) at the next lower grade level from the position/grade level(s) to which they are applying.

Click the following link to view the occupational questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12990703

Education:This job does not have an education qualification requirement.Employment Type: OTHER

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