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Service Management Analyst Jobs (NOW HIRING)

HunaTek

Management Analyst

Washington, DC · On-site

$116K - $121K/yr

At least four (4) years of experience managing complex projects requiring interpersonal, customer service, writing, analytic, problem-solving, and computer skills. * Demonstrated research, analytical ...

Village of Glenview

Management Analyst

Glenview, IL · On-site

$68K - $95K/yr

The Management Analyst position plays a vital role in ensuring informed decision-making, driving ... Provide exceptional customer service by responding to internal and external requests and represents ...

Malibu, City of (CA)

Management Analyst

Malibu, CA · On-site

$105K - $138K/yr

The Management Analyst will be a generalist that can support a variety of intradepartmental ... Techniques for providing a high level of customer service, by effectively dealing with the public ...

New

PepsiCo

Services Mgmt Analyst

Plano, TX · On-site

$73K - $122K/yr

This is an analyst role that is dual in nature. It consists of responsibilities related to site operations that are physical in nature as well as responsibilities related to Life Cycle Management ...

Humana

Configuration Management Analyst

Dallas, TX · On-site +1

The Configuration Management Analyst is responsible for ensuring the effective governance ... Service Offering Management Reports To: Associate Director, Service Offering Management Humana ...

New

KeyLogic Systems

Management Analyst

Washington, DC · On-site

Previous customer service experience * Ability to work closely with clients to develop briefings ... management, systems analysis, data analytics, digital transformation, and cybersecurity to ...

Humana

Configuration Management Analyst

New York, NY · On-site +1

The Configuration Management Analyst is responsible for ensuring the effective governance ... Service Offering Management Reports To: Associate Director, Service Offering Management Humana ...

New

Flatwater Group

Management Analyst

Lakewood, CO · On-site

$65K - $75K/yr

Summary SUMMARY A Management Analyst is responsible for analyzing the current state and history of ... They plan, organize, and coordinate various projects, programs, and services, and may administer ...

Teracore

Management Analyst

Washington, DC · On-site

Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management ... Support a federal client providing professional expert analysis and advice, for the management of ...

Hirekeyz Inc

Management Analyst

Baltimore, MD · On-site

Role: Management Analyst Location: Baltimore, MD 21226 (On-site) Duration: Long Term Contract Job ... Service Contract Act Reports * Small Business Utilization * FPDS-NG Reports * Contract Warrant and ...

Humana

Configuration Management Analyst

Louisville, KY · On-site +1

The Configuration Management Analyst is responsible for ensuring the effective governance ... Service Offering Management Reports To: Associate Director, Service Offering Management Humana ...

New

Humana

Configuration Management Analyst

Tampa, FL · On-site +1

The Configuration Management Analyst is responsible for ensuring the effective governance ... Service Offering Management Reports To: Associate Director, Service Offering Management Humana ...

New

KeyLogic, LLC

Management Analyst

Washington, DC · On-site

KeyLogic is seeking a Management Analyst to join our growing team supporting the U.S. Department of ... Previous customer service experience * Ability to work closely with clients to develop briefings ...

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How much do service management analyst jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.
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Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

Management Analyst

Washington, DC • On-site

HunaTek
See more jobs at HunaTekexternal

$116K - $121K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Aggregate and analyze data from Department stakeholders' performance management efforts and third-party monitoring mechanisms to assess overall performance.

  • Support the development of Monitoring and Evaluation (M&E) guidance and complete M&E products such as assessments, performance monitoring, and evaluations.

  • Conduct desktop and/or field-based monitoring to determine if objectives are on track and provide real-time feedback.

Job description

Position: Management Analyst
Location: Washington, DC, 20037
Position Overview
HunaTek is seeking a skilled Performance Management Analyst to support the assessment and enhancement of foreign assistance programs. The successful candidate will aggregate and analyze performance data, contribute to Monitoring and Evaluation (M&E) design and guidance, support learning agendas, and provide actionable insights to improve program effectiveness and alignment with Administration priorities.
This position will require daily in office presence at the Department of State, Washington, DC location. Availability of this position is contingent upon contract award.
Key Responsibilities
  • Aggregate and analyze data from Department stakeholders' performance management efforts and Bureau-managed third-party monitoring (TPM) mechanisms to assess overall performance towards meeting higher-level policy and program objectives for countries, regions, or cross-cutting issues.
  • Contribute to defining standard Monitoring and Evaluation (M&E) products and ensure all M&E design aligns with the Evidence Act, FAATA principles, and AF/A policies and definitions.
  • Support the development of M&E guidance and complete requested M&E products (e.g., assessments, performance monitoring, evaluations) consistent with the Bureau of African Affairs (AF) definitions and in consultation with office leadership, policy officers, and program managers.
  • Assist in developing learning agendas, facilitate discussions, and provide, document, and track recommendations.
  • Participate actively in country coordination and review sessions.
  • Conduct desktop and/or field-based monitoring to determine if objectives and sub-objectives are on track, providing real-time feedback focused on accountability, efficiency, effectiveness, and alignment with Administration priorities.
  • Conduct program of record, country, and project-level assessments and evaluations as prioritized by AF/A leadership.
  • Coordinate with the Data Management Analyst to track and analyze project performance data, including instances of diversion of U.S. assistance.
  • Support field-based foreign assistance staff with data collection and reporting for the Performance Plan Report and other performance-related initiatives.
  • Help draft and develop communication materials highlighting foreign assistance successes.
  • Attend bureau, office, and team meetings as required.
  • Provide administrative support to AF/A in the implementation of U.S. foreign assistance.
  • Travel to locations in sub-Saharan Africa as required.
Special Knowledge, Experience, and Educational Requirements
  • U.S. Citizenship required.
  • Requires SECRET Security Clearance
  • Education and Experience:
    • Master's Degree or equivalent with five (5) years of relevant professional experience, or
    • Bachelor's Degree or equivalent with seven (7) years of relevant professional experience, or
    • High School Diploma or equivalent with eleven (11) years of relevant professional experience.
  • At least three (3) years of professional Monitoring and Evaluation (M&E) experience.
  • At least four (4) years of experience managing complex projects requiring interpersonal, customer service, writing, analytic, problem-solving, and computer skills.
  • Demonstrated research, analytical, and problem-solving capabilities.
  • Proficiency with Microsoft software including Word, PowerPoint, Teams, SharePoint, and advanced experience with Microsoft Excel.
  • Fluency in English speaking and writing is required.
  • Desired experience with Department of State writing and briefing styles.

About Us:
At HunaTek, we build teams of people from all backgrounds with varying levels of experience, knowing firsthand that diversity of thought will strengthen our ability to deliver for our customers. We work hand in hand with Federal civilian and military staff, pulling together to further the interests of our nation and home and abroad.
Whenever possible, we provide opportunities for our employees to learn new skills, obtain certifications, attend industry events, and have some fun together.
Our Benefits:
We offer a comprehensive benefits package designed to make sure our employees and their families have access to good health care, are insured against catastrophic health events, can put money aside for retirement and are able to maintain a healthy work-life balance. These benefits include:
  • Comprehensive medical, dental and vision
  • Long-term and short-term disability insurance and term life insurance
  • 401(K) with safe harbor contribution
  • Paid time off and 11 paid holidays
  • Tuition and career development assistance
  • A selection of voluntary benefits

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Pay Range: $116,300 - $121,368 per year

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