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Service Management Process Analyst Jobs (NOW HIRING)

Unicon Pharma Inc.

Process Analyst

Waltham, MA · On-site

$55 - $61/hr

Business Process Analyst Waltham, MA 12 Months (possible extension) Role Overview The Business ... Management, Office Services & Planning and Warehousing & Logistics. This position partners with ...

Speridian Technologies

Process Analyst

Kansas City, MO · On-site

Process analyst/Optimization expert Location: Remote but may have to travel for a few days to KC ... service operations (dispatch, scheduling, technician/crew workforce management) #J-18808-Ljbffr

New

Centric Consulting

Process Analyst

Chicago, IL · On-site

Support change management and user adoption activities for new processes. * Ensure process ... Legal Services, as well as discounts on home, auto and pet insurance * Remote and Hybrid Work

Guidehouse

Business Process Analyst

Fairview Heights, IL · On-site

$68K - $113K/yr

Coordinate reviews and approvals with Change Managers, Developers, Testers, and functional ... analysis * Foundational understanding of automation concepts (RPA, workflows, AI) What Would Be ...

Lifesteps Inc

Business Process Analyst

Butler, PA · On-site

$55K - $73K/yr

Bachelor's Degree in Business Administration, Management, Information Technology or related field and 1 year of experience analyzing business processes * Prior experience using a client services ...

MM International

Business Process Analyst

Las Vegas, NV · On-site

$58K - $78K/yr

Process Analysis and Improvement: Assess existing business processes and workflows to identify ... Change Management: Facilitate change management initiatives to ensure smooth adoption of new ...

Qode

Business Process Analyst

Oklahoma City, OK · Hybrid

$58 - $60/hr

Lean Six Sigma, project management, change management, business analysis, or related professional ... similar service-related business. * Experience developing executive-level reports, dashboards ...

Mayvin, Inc.

Senior Process Analyst

Washington, DC · On-site

$185K - $215K/yr

Day Job Category: Government Mayvin is seeking a Senior Process Analyst to support the ... service to the Departments of War, Homeland Security, and Justice. Join us in solving the nation ...

IT-Strat

Business Process Analyst

Falls Church, VA · On-site

$65K - $87K/yr

... servicing commercial and government initiative in various parts of the United States. We are ... Manage requirements traceability throughout integration lifecycle * Support leadership alignment ...

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... management skills. • Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App ...

Peraton

Business Process Analyst

Annapolis Junction, MD · On-site

$67K - $90K/yr

Support organizational change management efforts including communications, stakeholder alignment ... service. * Recommends and facilitates quality improvement efforts, such as Six Sigma and ISO 9004.

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Service Management Process Analyst information

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How much do service management process analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service management process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

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For Service Management Process Analyst jobs, the most frequently searched job titles are:

Process Analyst

Waltham, MA • On-site

Unicon Pharma Inc.
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Unicon Pharma Inc.external

$55 - $61/hr

Contractor

Re-posted 27 days ago

Job description

Description:
 
Business Process Analyst
Waltham, MA
12 Months (possible extension)
 
Role Overview
The Business Process Analyst within Workplace Services plays a critical role in designing, standardizing, and implementing business processes across all pillars, including Campus Experience, Event & Conference Management, Office Services & Planning and Warehousing & Logistics. This position partners with stakeholders within Workplace Services to deliver consistent, efficient, and compliant operational practices supporting business goals and world-class workplace experience.
Key Responsibilities:
Develop, document, and optimize business processes and procedures across all Workplace Services pillars, ensuring alignment with organizational strategy, regulatory requirements, and best practices.
Update, maintain and report out on key project plans
Map and analyze workflows including roles & responsibilities to identify efficiency opportunities, gaps, and process risks, recommending practical solutions for improvement and standardization.
Coordinate cross-functional input to ensure end-to-end process integration, collaborating with other Site Operations teams, third party suppliers and end users.
Lead process implementation activities—including training materials, communications and change management in partnership with key stakeholders and process owners
Monitor process performance and compliance, establishing and tracking key metrics, running regular audits, and recommending updates for continuous improvement.
Maintain detailed process documentation, SOPs, and process maps using approved platforms and tools, ensuring all materials are inspection- and audit-ready.
Stay current with industry best practices, trends, and regulatory changes, incorporating innovations and improvements as appropriate.
Experience and Requirements:
1-5 years of workplace services experience or equivalent specialties experience required.
Additional experience is acceptable.
Bachelor’s degree in a related field
Business administration, facility management, hospitality management, or similar.
Proven experience in business process analysis, design, development, and implementation within facilities management, workplace services, corporate real estate, or a related environment; direct experience in the pharmaceutical industry or similarly regulated sector preferred.
Strong knowledge of end-to-end process mapping methodologies (e.g., BPMN, Lean, Six Sigma) and demonstrated proficiency in digital modeling tools such as Visio, Bic or equivalent.
Exceptional analytical, organizational, and communication skills, including the proven ability to effectively facilitate workshops and drive successful cross-functional collaboration.
Demonstrated ability to work independently and successfully manage multiple concurrent projects in a fast-paced, complex matrixed environment.
Proficiency with digital process modeling and documentation tools as well as the full MS Office Suite.
Minimum of 3 days a week onsite presence.
Preferred Qualifications
Experience supporting life sciences or high-compliance environments.
Familiarity with sustainability initiatives in workplace operations.
Desire to implement AI enabled tools as part of daily activities