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$54

How much do service management specialist jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for service management specialist in the United States is $28.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.62 per hour, depending on experience, location, and employer.

What is the difference between Service Management Specialist vs Service Desk Analyst?

AspectService Management SpecialistService Desk Analyst
CertificationsITIL, HDI, CompTIAITIL, HDI (optional)
Work EnvironmentCross-departmental, process improvement focusHelp desk, end-user support
ResponsibilitiesService delivery, process optimization, stakeholder communicationIssue resolution, ticket management, user support

The Service Management Specialist typically handles broader service processes and improvement initiatives across departments, while the Service Desk Analyst focuses on resolving end-user issues and managing support tickets. Both roles often require similar certifications like ITIL and operate within IT service environments, but their scope and daily tasks differ significantly.

More about Service Management Specialist jobs
What job categories do people searching Service Management Specialist jobs look for? The top searched job categories for Service Management Specialist jobs are:
Service Management Specialist jobs near you
Infographic showing various Service Management Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $59,972 per year, or $28.8 per hour.
Service Management Specialist

Service Management Specialist

Sunrise Systems, Inc.

Lewisville, TX • On-site

Other

Posted 17 days ago

Job description

Job Title - Service Management Specialist

Location - Lewisville, TX 75067

Contract - W2 or C2C

Duration - 12 months

Service Management Specialist

Required Skills:

  • Lead engagements, ensuring that deliverables meet contract and work plan objectives and strengthen END USER relationships through daily END USER interactions, understanding business objectives and communicating expectations to the engagement team.
  • Work independently and/or lead small teams to ensure successful delivery of ServiceNow engagements
  • Lead the implementation and ongoing support of the ServiceNow Configuration Management Database (CMDB), ensuring the accuracy, integrity, and reliability of IT asset and relationship data, while aligning with best practices and END USER-specific requirements.
  • Create and maintain CI classes, relationships, and attribute definitions within the CMDB.
  • Integrate other discovery tools with the CMDB to automate data collection and synchronization.
  • Experience with DCIM tools required
  • Design, implement, and provide ongoing support for ServiceNow solutions across various modules, ensuring alignment with END USER requirements, platform best practices, and organizational standards.
  • Assess and optimize ServiceNow-related processes and workflows to increase efficiency and streamline operations.
  • Create documentation for ServiceNow configurations and provide training to technical users

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