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Service Management Specialist Jobs (NOW HIRING)

Sunrise Systems Inc

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Service Management Specialist (ServiceNow)

Chandler, AZ · On-site

$50 - $52/hr

Service Management Specialist Location: Chandler ,AZ Duration: 24 months of contract Required Skills: * Lead engagements, ensuring that deliverables meet contract and work plan objectives and ...

Sunrise Systems Inc

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Service Management Specialist_26-03974

Omaha, NE · On-site

$50 - $55/hr

Service Management Specialist (Data Center Asset Management) Duration: 12 Months Contract Work Schedule: 100% On-site (Data Center Environment) Job Summary We are seeking a Service Management ...

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O'Reilly Auto Parts

The Service Management Specialist II is responsible for negotiating, developing, monitoring, and managing service level agreements relating to IT services and ensuring that these are met. This ...

BNY

Specialist, Client Service Management II

Berwyn, PA · On-site

$16.25 - $21.50/hr

Specialist, Client Service Management II (Money Manager Data Team) We're seeking a future team member for the role of Specialist, Client Service Management II (Money Manager Data Team) to join our ...

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Service Management Specialist information

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How much do service management specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for service management specialist in the United States is $28.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.62 per hour, depending on experience, location, and employer.

What is the difference between Service Management Specialist vs Service Desk Analyst?

AspectService Management SpecialistService Desk Analyst
CertificationsITIL, HDI, CompTIAITIL, HDI (optional)
Work EnvironmentCross-departmental, process improvement focusHelp desk, end-user support
ResponsibilitiesService delivery, process optimization, stakeholder communicationIssue resolution, ticket management, user support

The Service Management Specialist typically handles broader service processes and improvement initiatives across departments, while the Service Desk Analyst focuses on resolving end-user issues and managing support tickets. Both roles often require similar certifications like ITIL and operate within IT service environments, but their scope and daily tasks differ significantly.

What is a service management specialist role?

A service management specialist is responsible for overseeing and improving IT or business service delivery processes, ensuring they meet organizational standards and customer needs. They often utilize frameworks like ITIL and may coordinate with teams, manage service performance metrics, and implement process improvements to enhance efficiency and customer satisfaction.
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What job categories do people searching Service Management Specialist jobs look for?

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Service Management Specialist jobs near you
Infographic showing various Service Management Specialist job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $59,972 per year, or $28.8 per hour.

Service Management Specialist

Sunrise Systems, Inc.

Chandler, AZ • On-site

Other

Re-posted 28 days ago

Job description

Job Title: Service Management Specialist Job ID:26-03129 Location: Atlanta GA, Duration: 24 months of contract
Job Summary
We are seeking a Service Management Specialist to support day-to-day asset management activities within a Data Center environment. This is an operational role requiring hands-on work with physical IT assets, asset verification, and ticket management using ServiceNow.
The ideal candidate will have experience using ServiceNow as an end user (not as a Developer, Administrator, or Implementation Consultant) along with working knowledge of Data Center Infrastructure Management (DCIM) tools. Responsibilities include verifying asset information, validating asset tags, identifying discrepancies, and creating ServiceNow tickets to ensure accurate asset records.
Key Responsibilities
  • Perform physical verification of IT assets within the Data Center.
  • Validate asset tags and ensure asset information matches inventory records.
  • Identify discrepancies in asset records and create/update asset-related tickets in ServiceNow.
  • Use ServiceNow to track asset-related requests and maintain accurate documentation.
  • Utilize DCIM tools to verify asset locations, rack positions, power assignments, and infrastructure inventory.
  • Support asset inventory, audits, and reconciliation activities.
  • Work closely with Data Center Operations, Infrastructure, and Asset Management teams to maintain accurate asset records.
  • Follow established asset management processes and documentation standards.
  • Assist in maintaining accurate asset and location data across enterprise asset management systems.
Required Skills
  • Experience using ServiceNow as an end user for ticket creation, updates, and asset-related activities.
  • Experience using one or more DCIM (Data Center Infrastructure Management) tools such as:
  • Nlyte
  • Sunbird DCIM
  • Schneider Electric EcoStruxure IT / StruxureWare
  • Vertiv Trellis
  • FNT Command Platform
  • Device42
  • Panduit SmartZone
  • OpenDCIM
  • Experience performing physical IT asset verification, inventory management, and asset audits in a Data Center environment.
  • Ability to identify discrepancies between physical assets and inventory records.
  • Strong attention to detail and organizational skills.
  • Good written and verbal communication skills.
  • Ability to work independently in a fast-paced Data Center environment.
Preferred Qualifications
  • Experience supporting enterprise Data Center operations.
  • Familiarity with IT asset lifecycle management.
  • Experience participating in asset inventory reconciliation and audit activities.
  • Basic understanding of servers, storage, networking equipment, racks, cabling, and power infrastructure.
  • Familiarity with barcode scanners, asset tagging processes, and inventory tracking systems.m

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