ZipRecruiter

Log In

1

Inquiry Specialist Jobs (NOW HIRING)

Kids for the Future

Activity Specialist

Manhattan, NY · On-site

$28.37/hr

The Activity Specialist is responsible for creating and facilitating engaging, hands-on educational ... Interest in providing quality hands-on, inquiry-based projects, enrichment, and recreation ...

New

AWTB

Client Experience Specialist

Huntsville, AL · On-site

$17 - $21.25/hr

Provide outstanding client support from inquiry to return. * Communicate clearly and professionally via phone, chat, or email. * Anticipate client needs and ensure smooth travel experiences. * Gather ...

next page

Showing results 1-20

All JobsInquiry Specialist Jobs

Inquiry Specialist information

See salary details

$22.5K

$76.5K

$110.5K

How much do inquiry specialist jobs pay per year?

As of Aug 20, 2026, the average yearly pay for inquiry specialist in the United States is $76,465.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is an inquiry specialist?

An Inquiry Specialist is a professional responsible for handling and responding to questions, requests, or concerns from customers, clients, or the public. They gather information, provide accurate answers, and ensure that inquiries are resolved promptly and efficiently. Inquiry Specialists often work in customer service departments, educational institutions, or government agencies, utilizing strong communication and problem-solving skills. Their goal is to enhance customer satisfaction and maintain a positive image for the organization.

What are the key skills and qualifications needed to thrive as an inquiry specialist, and why are they important?

To thrive as an Inquiry Specialist, you need strong communication skills, analytical abilities, and a background in customer service or information management, often supported by a relevant degree or experience. Familiarity with CRM systems, ticketing platforms, and knowledge base software is typically required. Excellent problem-solving, attention to detail, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure efficient and accurate responses to inquiries, enhance customer satisfaction, and contribute to smooth organizational operations.

What are some common challenges inquiry specialists face when handling high volumes of customer inquiries, and how can these be managed effectively?

Inquiry Specialists often encounter periods of high inquiry volumes, which can make it challenging to maintain quick response times while ensuring each customer receives personalized and accurate information. Effective management involves prioritizing inquiries based on urgency, utilizing customer relationship management (CRM) systems to track and organize requests, and collaborating closely with team members to share workload. Time management and strong communication skills are essential, as well as being adaptable to shifting priorities. Employers typically provide ongoing training and tools to help Inquiry Specialists handle these challenges efficiently.

What is the difference between Inquiry Specialist vs Customer Service Representative?

AspectInquiry SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or online support platformsRetail stores, call centers, or online support
Employer & Industry UsageUsed across various industries including healthcare, finance, and techCommon in retail, telecom, and service industries
Search & Comparison IntentFocuses on handling specific inquiries, detailed product or service infoDeals with general customer issues, complaints, and support

While both roles involve assisting customers, Inquiry Specialists typically handle specific, detailed inquiries about products or services, often requiring specialized knowledge. Customer Service Representatives address broader customer concerns, complaints, and support issues. The roles overlap in communication skills and work environments but differ in scope and focus.

What job categories do people searching Inquiry Specialist jobs look for?

The top searched job categories for Inquiry Specialist jobs are:

Inquiry Specialist jobs near you
Infographic showing various Inquiry Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $76,465 per year, or $36.8 per hour.

Wedding & Event Inquiry Specialist (Full-Time)

By Landmark

Plainfield, NJ • On-site

Part-time

Re-posted 8 days ago

Job description

Wedding & Event Inquiry Specialist (Full-Time or Part Time)
By Landmark | Plainfield, NJ

By Landmark is hiring a Wedding & Event Inquiry Specialist to handle inbound inquiries from couples and clients. This is a phone-focused role where you'll guide conversations, answer questions, and schedule venue tours across our properties.

No cold calling, all inbound leads.

Responsibilities

  • Respond to inbound inquiries via phone, email, and text
  • Speak with couples/clients to understand event details (date, guest count, style)
  • Recommend the best-fit venue(s) and schedule tours
  • Follow up consistently to convert inquiries into appointments
  • Log activity in CRM and manage scheduling
  • Coordinate with venue sales teams

Qualifications

  • 1-3 years of customer service, call center, or scheduling experience
  • Strong phone presence and communication skills
  • Organized and able to manage multiple conversations at once
  • Comfortable using CRM systems and scheduling tools
  • Hospitality or event experience is a plus

Compensation & Schedule

  • Hourly + commission opportunities
  • In-person role (Plainfield, NJ)
  • Weekend availability required
  • Work-from-home flexibility on weekends

Why Join Us

  • No cold calling, high-intent inbound leads
  • Fast-paced environment with clear goals
  • Opportunity to grow into sales or event roles
  • Work with well-known venues across NJ & PA
Employment Type: PART_TIME

Apply