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Service Management Process Analyst Jobs (NOW HIRING)

Leidos

Business Process Analyst

Annandale, VA · On-site

$92K - $166K/yr

Manager stakeholder expectations and obtain acceptance of project deliverables and satisfaction ... Ability to work well under pressure with strong customer service skills. * Keen flexibility and ...

Vintun

IT Process Analyst

Stafford, VA · On-site

$80K - $100K/yr

You will support process owners, process managers, service owners, and service managers with ... Support includes metrics analysis, workflow analysis, and suggested improvements based on findings ...

CACI

Event Management Practice Area Analyst

Chantilly, VA · On-site

$86K - $181K/yr

Event Management Practice Area Analyst Job Category: Information Technology Time Type: Full time ... services throughout ITIL ITSM process lifecycle; verifying adherence to specified process ...

VELOZ IT SOLUTIONS LLC

$115K - $130K/yr

Active DHS clearance or Top Secret DoD Clearance Veloz IT Solutions is seeking a KPI/SLA & Service Performance Analyst to provide performance management, process analysis, reporting, and program ...

Guidehouse

Senior Business Process Analyst

Washington, DC · On-site

$113K - $188K/yr

Job Family: Management Consulting Travel Required: None Clearance Required: Ability to Obtain ... Experience supporting federal agencies, financial regulators, central banks, or financial services ...

ARSIEM

Business Process Analyst III

Arlington, VA · On-site

$70K - $94K/yr

ARSIEM is looking for an IT Requirements Manager to facilitate use case identification ... Support governance review processes with business impact analysis * Develop metrics frameworks for ...

Cargill

Credit Senior Process Analyst

Wayzata, MN · On-site

$97K - $125K/yr

Job Purpose and Impact The Credit Senior Process Analyst job performs day-to-day process management activities,including process mapping and documentation, process current state assessment and ...

Greenheckgroup

Business Process Analyst II/III

Tulsa, OK · On-site

$55K - $74K/yr

Lead change management within the business unit in all aspects of the change management process ... service while ensuring safety and compliance with government regulations. * Mentor other analysts ...

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How much do service management process analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service management process analyst in the United States is $38.84, according to ZipRecruiter salary data. Most workers in this role earn between $28.37 and $45.67 per hour, depending on experience, location, and employer.

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Business Process Analyst

Annandale, VA • On-site

Leidos
IT Services • 10K+ employees
Learn more about Leidosexternal

$92K - $166K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 154 frontline employees who took The Breakroom Quiz

Job description

Description

The Leidos Intelligence Group has an opening for a Business Process Analyst who is seeking a rewarding and challenging opportunity for an Intelligence Community (IC) customer in Northern Virginia.  This is a new position with tremendous opportunity for personal and professional growth, an excellent opportunity for someone who enjoys supporting an important mission in the National Security arena.

Primary Responsibilities

  • Design and develop program implementation roadmaps to include process, technology, and communication plans

  • Ensure timely development and submission of project deliverables, to include project schedule and reports, status briefs and presentations, and strategic recommendations

  • Coordinate with cross discipline team members to ensure all parties are on track with project requirements, deadlines, and schedules

  • Manager stakeholder expectations and obtain acceptance of project deliverables and satisfaction within project transition period

  • Establish and maintain programmatic structure and discipline throughout the project lifecycle to facilitate team adherence to the project management framework methodology

  • Conduct meetings with team members to proactively identify and resolve issues

  • Coordinate the development of user manuals, training materials, and other documents as needed to ensure successful implementation and transition to the Government PM

  • Develop measures of success criteria for pre and post project implementation evaluation and identifying successful and unsuccessful project elements,

  • Identify successful and unsuccessful project elements, risks, lessons learned, and develop and implement mitigation strategies.

Basic Qualifications

  • TS/SCI with polygraph clearance

  • Bachelor’s degree with 10 years of relevant experience

  • Excellent verbal and communication skills with the ability to communicate technical concepts to a variety of audiences, both in person and in writing

  • Strong interpersonal skills, collaboration and teambuilding skills, and the ability to interact effectively with various stakeholders.

  • Ability to work well under pressure with strong customer service skills.

  • Keen flexibility and creativity; ability to identify and respond to evolving priorities and identify solutions to problems.

  • Strong organizational skills, sound judgement, and flexibility to adapt and adjust to changing priorities.

  • Ability to plan, set goals, and determine strategies for accomplishing results, as well as monitor, evaluate and report on progress towards goals.

Preferred Qualifications

  • Lean Six Sigma, Project/Program Management, or similar experience is highly desired.

  • Experience with the classified client’s project management framework and protocols

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:September 9, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $92,300.00 - $166,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

What Leidos employees say

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Benefits

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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