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It Service Management Analyst Jobs (NOW HIRING)

Exclusive Resorts, LLC

IT Support Analyst

Denver, CO · On-site

$60 - $80/hr

Own and operate our IT Service Management (ticketing) platform. * Provide white glove support to ... Partner with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop ...

TecTammina

IT Service Management Lead

Memphis, TN · On-site

... gap analysis and lead the implementation of the new software and processes to provide best ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$80 - $100/hr

We are seeking a hands‑on, proactive IT Support Analyst to join our team. This role covers a ... Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and ...

TP-Link NA

IT Support Analyst

Irvine, CA · On-site

$80 - $100/hr

We are seeking a hands‑on, proactive IT Support Analyst to join our team. This role covers a ... Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and ...

TP-Link Systems Inc.

IT Support Analyst

Irvine, CA · On-site

$75K - $93K/yr

Overview: We are seeking a hands-on, proactive IT Support Analyst to join our team. This role ... Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and ...

Apex Informatics

IT BUSINESS ANALYST

Required Skills & Experience: -Experience with ITIL (Information Technology Infrastructure Library ... Service Management tools. -Requires proficiency with the Microsoft Office Suite. -Requires ...

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It Service Management Analyst information

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$43K

$85K

$132K

How much do it service management analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it service management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between It Service Management Analyst vs Network Support Specialist?

AspectIt Service Management AnalystNetwork Support Specialist
CertificationsITIL, CompTIA ITF+CompTIA Network+, Cisco CCNA
Work EnvironmentIT service desks, corporate IT teamsNetwork operations centers, technical support teams
Industry UsageIT service management, enterprise ITNetworking, telecommunications
Primary FocusManaging IT services, process improvementMaintaining and troubleshooting networks

While both roles support IT infrastructure, the It Service Management Analyst focuses on optimizing IT service delivery and processes, whereas the Network Support Specialist concentrates on maintaining and troubleshooting network hardware and connectivity issues.

What does an IT Service Management Analyst do?

An IT Service Management Analyst is responsible for designing, implementing, and maintaining IT service management processes to ensure efficient delivery of IT services. They analyze service performance, manage incidents and problems, and use frameworks like ITIL to improve service quality. Strong communication skills and familiarity with service management tools are essential for this role.

What is the role of an IT Service Management Analyst?

An IT Service Management Analyst is responsible for designing, implementing, and maintaining IT service processes to ensure efficient delivery and support of IT services. They analyze service performance, manage incident and problem resolution, and often utilize frameworks like ITIL to improve service quality and align IT with business needs.
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It Service Management Analyst jobs near you
Infographic showing various It Service Management Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

IT Service Management (HEAT)

Boston, MA

SA Technologies Inc.
See more jobs at SA Technologies Inc.external

Contractor

Re-posted 24 days ago

Job description

Company Description

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Job Description

Customization, configuration, and administration of HEAT (FrontRange) application - HEAT v7

HEAT CMDB configuration and integration with other products

Work with customers and business owners to establish functional requirements

Design and develop complex workflows and automation

Participate in assessment of a new IT Service Management tool. Analyze proprietary and SaaS-based Enterprise IT Service Management (ITSM) platforms such as ServiceNow, BMC Remedy, and FrontRange

Participate in a life cycle implementation for the new IT Service Management tool (scoping/planning, requirements gathering, design, development, testing, launch and support)

Provide training to the tool users

Develop IT Governance KPI reports


Qualifications

3+ years IT Service Management system experience, preferably with FrontRange/Heat Software

Deep knowledge and experience with implementing ITIL Core processes in HEAT (ITSM) environment, specifically Incident, Request Fulfillment, Change, and Problem Management processes

Knowledge of two or more front-end technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT

Knowledge of T-SQL, MySQL, SSIS

Experience participating in business/system integration efforts

Expertise with implementing ITIL processes and leveraging best practices

ITIL Certification (preferred)

Ability to work effectively in a team-oriented, collaborative environment and on your own

Strong interpersonal, oral and written communication skills

Proven problem-solving abilities and strong attention to detail and quality of work

Enthusiasm for customer service and IT support as well as learning new software technologies


Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply