... IT Service Management Experienced IT service management leaders, bring your expertise to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the ...
... IT Service Management Experienced IT service management leaders, bring your expertise to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the ...
Ethically and responsibly Integrate IT Service Management best practices with new capabilities available with AI tools * Develop and maintain Configuration Management Database (CMDB) via FreshService ...
Ethically and responsibly Integrate IT Service Management best practices with new capabilities available with AI tools * Develop and maintain Configuration Management Database (CMDB) via FreshService ...
They are seeking an IT Service Management Coordinator to provide technical support and ensure IT services meet business needs. Responsibilities : • Identify and document system and/or tool ...
They are seeking an IT Service Management Coordinator to provide technical support and ensure IT services meet business needs. Responsibilities : • Identify and document system and/or tool ...
Director of IT Service Delivery
Hampton, VA · On-site
$90K - $100K/yr
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to ...
Director of IT Service Delivery
Hampton, VA · On-site
$90K - $100K/yr
Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to ...
#LI-AM1 #LI-Hybrid Responsibilities We are seeking an experienced IT Service Management (ITSM) Lead ... consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its ...
#LI-AM1 #LI-Hybrid Responsibilities We are seeking an experienced IT Service Management (ITSM) Lead ... consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its ...
Position Description Applied Medical is seeking an IT service management process specialist III to lead the development, implementation, and continuous improvement of Information Technology ...
Position Description Applied Medical is seeking an IT service management process specialist III to lead the development, implementation, and continuous improvement of Information Technology ...
IT Service Management Specialist
Dallas, TX · On-site
$77K - $108K/yr
We have over 2,300 people who are #HappyatFoley, and we think you will be too. #LI-Hybrid The IT Service Management Specialist provides program leadership and operational support for the Freshservice ...
IT Service Management Specialist
Dallas, TX · On-site
$77K - $108K/yr
We have over 2,300 people who are #HappyatFoley, and we think you will be too. #LI-Hybrid The IT Service Management Specialist provides program leadership and operational support for the Freshservice ...
10037 - Sr. Manager, IT Service Management
Irvine, CA · On-site
$175 - $190/hr
... IT Service Management Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global ...
10037 - Sr. Manager, IT Service Management
Irvine, CA · On-site
$175 - $190/hr
... IT Service Management Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global ...
... IT Service Management Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global ...
Quick apply
... IT Service Management Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global ...
... IT staffing/consulting company. Procom's areas of staffing expertise include: Application ... Hands-on end-to-end testing experience preferably in IT Service Management application - example ...
... IT staffing/consulting company. Procom's areas of staffing expertise include: Application ... Hands-on end-to-end testing experience preferably in IT Service Management application - example ...
... IT Service Management Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global ...
... IT Service Management Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global ...
Summary IT Infrastructure Delivery Management Consultant The IT Infrastructure Delivery Management ... Monitor service delivery performance and identify opportunities to improve efficiency, quality, and ...
Summary IT Infrastructure Delivery Management Consultant The IT Infrastructure Delivery Management ... Monitor service delivery performance and identify opportunities to improve efficiency, quality, and ...
Manager, IT Service Management Office (Hybrid Schedule)
Berlin, CT · On-site
$120 - $180/hr
Our Team We have an exciting leadership role to join our IT Service Management Office. The Manager of the IT Service Management Office (SMO) and ServiceNow Platform is responsible for leading the ...
Manager, IT Service Management Office (Hybrid Schedule)
Berlin, CT · On-site
$120 - $180/hr
Our Team We have an exciting leadership role to join our IT Service Management Office. The Manager of the IT Service Management Office (SMO) and ServiceNow Platform is responsible for leading the ...
First Hawaiian Bank is currently seeking a Senior IT Service Management Developer in their IT Infrastructure Department. The successful candidate will lead the development and enhancement of ...
First Hawaiian Bank is currently seeking a Senior IT Service Management Developer in their IT Infrastructure Department. The successful candidate will lead the development and enhancement of ...
IT Service Delivery Program Manager
Secaucus, NJ · On-site
$123K - $150K/yr
About the Role IT Project Manager (Service Delivery) role oversees several key functions within the ... Problem Management (which includes Postmortem and RCA) * Incident Management * Service Improvement ...
IT Service Delivery Program Manager
Secaucus, NJ · On-site
$123K - $150K/yr
About the Role IT Project Manager (Service Delivery) role oversees several key functions within the ... Problem Management (which includes Postmortem and RCA) * Incident Management * Service Improvement ...
Summary IT Infrastructure Delivery Management Consultant The IT Infrastructure Delivery Management ... Monitor service delivery performance and identify opportunities to improve efficiency, quality, and ...
Summary IT Infrastructure Delivery Management Consultant The IT Infrastructure Delivery Management ... Monitor service delivery performance and identify opportunities to improve efficiency, quality, and ...
IT Manager - Service Delivery - Information Technology (0826)
Flagstaff, AZ · On-site
$89K - $112K/yr
This position provides strategic and operational leadership for the IT Service Desk, desktop and endpoint support, device lifecycle management, IT asset management, customer engagement, conference ...
IT Manager - Service Delivery - Information Technology (0826)
Flagstaff, AZ · On-site
$89K - $112K/yr
This position provides strategic and operational leadership for the IT Service Desk, desktop and endpoint support, device lifecycle management, IT asset management, customer engagement, conference ...
IT Performance Management SME
Mclean, VA · Remote
$97K - $119K/yr
Rather than managing the day-to-day IT service delivery lifecycle, this role will assess integrator performance, analyze technical and financial data, develop meaningful performance measures, and ...
Quick apply
IT Performance Management SME
Mclean, VA · Remote
$97K - $119K/yr
Rather than managing the day-to-day IT service delivery lifecycle, this role will assess integrator performance, analyze technical and financial data, develop meaningful performance measures, and ...
Job Title: IT Service Management Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required:
Job Title: IT Service Management Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required:
Senior IT Management Consultant
Chantilly, VA · On-site +1
Tau Six, an agile small company delivering cutting edge cybersecurity and systems integration services to the US National Security market, has an immediate need for a Senior IT Management Consultant ...
Senior IT Management Consultant
Chantilly, VA · On-site +1
Tau Six, an agile small company delivering cutting edge cybersecurity and systems integration services to the US National Security market, has an immediate need for a Senior IT Management Consultant ...
It Service Management Consultant information
See salary details
$10.34 - $18.23
16% of jobs
$22.17 is the 25th percentile. Wages below this are outliers.
$18.23 - $26.11
19% of jobs
$26.11 - $34
6% of jobs
$34 - $41.89
8% of jobs
The median wage is $43.02 / hr.
$41.89 - $49.78
7% of jobs
$49.78 - $57.67
10% of jobs
$63.41 is the 75th percentile. Wages above this are outliers.
$57.67 - $65.56
11% of jobs
$65.56 - $73.45
10% of jobs
$73.45 - $81.34
8% of jobs
$81.34 - $89.23
2% of jobs
$89.23 - $97.12
1% of jobs
$10
$47
$97
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Boscov's Department Store rating
6.3
Based on 127 frontline employees who took The Breakroom Quiz
6th of 21 rated department stores
Job description
Manager, IT Service Management
Experienced IT service management leaders, bring your expertise to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Manager, IT Service Management to join our Information Technology team.
As part of a fast-paced, dynamic Information Technology team, you will own the health and reliability of IT service delivery across the organization, leading 24/7 IT operations and serving as the primary escalation point for major incidents. You will champion ITIL-aligned service management practices across incident, change, problem, service request, and asset management, oversee an outsourced helpdesk partner, and drive disciplined use of Jira to keep technology services available, recoverable, and continuously improving for stores, corporate offices, and distribution. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings, apply today!
Responsibilities
- IT Operations (24/7): Oversee round-the-clock IT operations to ensure continuous availability, monitoring, and rapid response across all critical systems and services.
- Helpdesk & Vendor Management: Own the relationship with our Helpdesk provider and other operational service providers, holding them accountable to SLAs, service quality, issue resolution, and continuous improvement.
- Incident & Problem Management: Lead all Major Incidents and drive root-cause analysis to minimize major and recurring incidents, turning incident data into lasting fixes.
- Change Management: Run the change control process, chairing change advisory board reviews and ensuring all changes are assessed, approved, and implemented with minimal risk.
- Service Request Management: Ensure service request tickets are actively updated and closed within SLA, holding teams accountable for performance.
- Asset Management: Maintain accurate IT asset records using Device42, ensuring the asset lifecycle is tracked and audit-ready.
- ITIL & IT Service Management: Champion ITIL best practices across the organization using Jira Service Management, keeping processes consistent, mature, practical, and measurable for the pace of a retail organization.
- Business Recovery: Maintain and exercise business recovery plans for IT services so critical systems can be restored quickly following a disruption.
- Develop operational metrics, dashboards, and reporting for service levels, incident trends, change success, helpdesk performance, recurring issues, and improvement opportunities.
- Maintain operational procedures, runbooks, escalation paths, communication templates, and knowledge articles to improve consistency and speed of support.
- Enterprise Job Scheduling: Ensure the timely execution of batch processes, data integrations, and critical business workflows while maintaining high system availability.
- Partner with infrastructure, applications, security, store operations, and business teams to ensure IT services support retail priorities and seasonal operating demands.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience.
- 5+ years of experience in IT service management or IT operations, with at least 2 years in a leadership or management capacity.
- ITIL Foundation certification required; ITIL Intermediate or higher preferred.
- Demonstrated experience leading Major Incident response and managing change control processes.
- Advanced knowledge of ITSM tools such as Jira, ServiceNow, etc.
- Experience managing outsourced or third-party helpdesk/support providers.
- Familiarity with IT asset management tools (e.g., Device42) and CMDB practices.
- Working knowledge of business continuity and disaster recovery planning for IT systems.
- Strong communication skills, with the ability to lead cross-functional teams under pressure.
- Availability to support a 24/7 operational environment, including on-call rotation as needed.
Benefits
At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:
- Comprehensive benefits package, including medical/dental/vision
- Short term disability/ Long term disability- voluntary
- Life Insurance (company paid)
- 401(k) w/ company match
- Weekly Pay
- Paid vacation
- Liberal employee discount
Work where people love to shop!
Equal Opportunity Employer
What Boscov's Department Store employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Boscov's
Sourced by ZipRecruiter
Industry
Retail
Company size
1,001 - 5,000 Employees
Headquarters location
Reading, PA, US
Year founded
1914