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It Service Management Specialist Jobs (NOW HIRING)

IDEX

Manager, IT Service Management

Northbrook, IL

$112K - $169K/yr

Ensure alignment with enterprise architecture, cybersecurity requirements, and business needs. IT Service Management * Lead the maturity and continuous improvement of Incident, Problem, Change ...

Newcastle

IT Service Improvement Manager

Cobalt, CT · Hybrid

About You You are expected to be an experienced IT Service Management professional with a passion ... Whether acting as a product owner, platform lead or service improvement specialist, you are ...

ZT Systems

IT Service Delivery Program Manager

Secaucus, NJ · On-site

$123K - $150K/yr

About the Role IT Project Manager (Service Delivery) role oversees several key functions within the ... Problem Management (which includes Postmortem and RCA) * Incident Management * Service Improvement ...

AAC Inc

IT Service Manager

Washington, DC · On-site

Required Skills Required Experience · BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience. · Strong knowledge of ITIL ...

PTG

IT Service Manager

Tucson, AZ · On-site

Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support * Act as ... Develop and enforce processes for incident management, problem resolution, and change management.

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It Service Management Specialist information

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How much do it service management specialist jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it service management specialist in the United States is $28.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $34.62 per hour, depending on experience, location, and employer.

What does an IT Service Management Specialist do?

An IT Service Management Specialist is responsible for designing, implementing, and managing IT service processes within an organization to ensure efficient delivery and support of IT services. Their role includes aligning IT services with business needs, monitoring service performance, and facilitating continuous improvement using frameworks like ITIL. They often coordinate between technical teams and business units, handle incident and problem management, and ensure compliance with service level agreements (SLAs). This helps organizations achieve better service quality, reduced downtime, and enhanced customer satisfaction.

How does an IT Service Management Specialist typically interact with other departments within an organization?

As an IT Service Management Specialist, you'll frequently collaborate with various departments such as HR, finance, and operations to ensure that IT services align with business needs. This involves gathering requirements, addressing service issues, and coordinating changes to IT processes. Effective communication and stakeholder management are crucial, as you'll often act as a bridge between technical teams and non-technical users. These interactions help in continually improving service delivery and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Service Management Specialist, and why are they important?

To thrive as an IT Service Management Specialist, you need a solid understanding of ITIL frameworks, service delivery processes, and problem-solving skills, often supported by a bachelor’s degree in IT or a related field. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation are typically required. Strong communication, analytical thinking, and customer service orientation are important soft skills for collaborating with stakeholders and resolving incidents efficiently. These skills and qualifications ensure reliable IT service delivery, continuous improvement, and alignment of IT solutions with business objectives.

What is the difference between It Service Management Specialist vs Network Administrator?

AspectIt Service Management SpecialistNetwork Administrator
CertificationsITIL, CompTIA ITF+CCNA, CompTIA Network+
Work EnvironmentIT service desks, management teamsNetwork operations centers, server rooms
Industry UsageIT service management, support rolesNetwork infrastructure, security
Primary FocusManaging IT services, processes, and workflowsConfiguring, maintaining, and troubleshooting networks

The main difference is that an It Service Management Specialist focuses on overseeing IT service delivery and processes, ensuring efficient support and management of IT services. In contrast, a Network Administrator primarily manages network infrastructure, including configuring and troubleshooting network hardware and software. Both roles require technical certifications and are vital in IT operations, but their core responsibilities differ significantly.

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What job categories do people searching It Service Management Specialist jobs look for?

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It Service Management Specialist jobs near you
Infographic showing various It Service Management Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,972 per year, or $28.8 per hour.

IT Service Management Process Specialist III

Applied Medical

Rancho Santa Margarita, CA • On-site

$95K - $135K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Applied Medical rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field.  Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.


Position Description

Applied Medical is seeking an IT service management process specialist III to lead the development, implementation, and continuous improvement of Information Technology Infrastructure Library (ITIL) processes that strengthen IT service delivery across Applied Medical's global operations. Also known as an IT service management (ITSM) process manager or ITIL process specialist, this position acts as a trusted partner to stakeholders across incident management, change management, and service transition, driving process maturity and successful adoption of new ways of working. The IT service management process specialist III identifies improvement opportunities, manages cross-functional relationships, and leads teams through process and organizational change to strengthen Applied Medical's global technology foundation and support operational excellence.

Key Responsibilities

  • Develop, implement, and maintain IT service management processes, including incident, change, and problem management, in alignment with Information Technology Infrastructure Library (ITIL) best practices.
  • Lead improvement initiatives that optimize IT service delivery and inform decisions affecting cross-functional IT operations.
  • Collaborate with IT and business teams across United States, Asia-Pacific, and European offices to align IT service management processes and support global service delivery objectives.
  • Build stakeholder relationships, identify risks and improvement opportunities, and lead the adoption of ITSM process and organizational changes.
  • Configure and enhance service management tool functionality, including ServiceNow, to improve service quality, automation, and workflow standards.
  • Facilitate service transition activities for new and modified services, ensuring readiness and compliance with organizational policies and data protection standards.
  • Monitor IT service performance metrics and drive data-driven enhancements to ITSM processes and service delivery.
  • Champion continuous improvement and knowledge sharing across the IT team as a subject-matter expert in IT service management.

Success in This Role Looks Like

  • Drive measurable improvements in IT service delivery and process efficiency across global operations.
  • Build trusted partnerships with stakeholders that lead to successful adoption of ITSM process changes.
  • Ensure consistent, compliant service operations across United States, Asia-Pacific, and European offices.
  • Strengthen service management tool functionality and automation to support scalable IT operations.
  • Translate service performance data into actionable improvements that advance organizational goals.

Position Requirements

This Position Requires the Following Skills and Attributes

  • Strong knowledge of Information Technology Infrastructure Library (ITIL) principles and service management frameworks.
  • Experience configuring and improving IT service management tools, including ServiceNow.
  • Familiarity with project management methodologies, including Prince2, Project Management Professional (PMP), and Agile.
  • Excellent communication, stakeholder management, and organizational skills, with the ability to coordinate tasks across multiple teams.
  • Proven ability to lead teams through organizational and process change, ensuring clear communication and successful adoption of new ways of working.
  • Proficiency in English, both written and spoken.
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience.
  • Minimum of five years of experience in IT service management or IT operations.

Preferred

The Following Skills and Attributes Are Preferred

  • ITIL Foundation certification or higher-level ITIL qualification.
  • Experience working in an international or multi-site organization.
  • Knowledge of Lean or continuous improvement methodologies.
  • Understanding of International Organization for Standardization (ISO) and information security management standards.
  • Ability to analyze data and performance metrics to support informed process decisions and drive continuous improvement initiatives.

Benefits
  • Competitive compensation range: $95000 - $135000 / year (California). 
  • Comprehensive benefits package. 
  • Training and mentorship opportunities. 
  • On-campus wellness activities. 
  • Education reimbursement program. 
  • 401(k) program with discretionary employer match. 
  • Generous vacation accrual and paid holiday schedule. 

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply. 

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life. 

All compensation and benefits are subject to plan documents and written agreements. 

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.

Qualifications:

This Position Requires the Following Skills and Attributes

  • Strong knowledge of Information Technology Infrastructure Library (ITIL) principles and service management frameworks.
  • Experience configuring and improving IT service management tools, including ServiceNow.
  • Familiarity with project management methodologies, including Prince2, Project Management Professional (PMP), and Agile.
  • Excellent communication, stakeholder management, and organizational skills, with the ability to coordinate tasks across multiple teams.
  • Proven ability to lead teams through organizational and process change, ensuring clear communication and successful adoption of new ways of working.
  • Proficiency in English, both written and spoken.
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience.
  • Minimum of five years of experience in IT service management or IT operations.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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