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Level I Support Jobs (NOW HIRING)

The Thor Group

Level I Support Analyst

West Fargo, ND · On-site

Level I Support Analyst for Premier National Organization We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North ...

Mold Cure

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Part-Time Support Technician - Level I

Washington, DC · On-site

$22/hr

Full Position: Part-Time Support Technician - Level I Classification: Part-Time W-2 Employee Compensation: $22/hr starting Schedule: Part-Time / Project-Based (Advance notice provided) Location: In ...

Origence

Director, Client & Product Support

Irvine, CA · On-site

$250K - $261K/yr

Hire, onboard, and ramp Level I team members applying the structured interview playbook to ensure ... Champion AI-enabled support delivery across the Level I team driving adoption, reporting ...

CU Direct

Director, Client & Product Support

Irvine, CA

$250K - $261K/yr

Hire, onboard, and ramp Level I team members applying the structured interview playbook to ensure ... Champion AI-enabled support delivery across the Level I team driving adoption, reporting ...

Origence

Director, Client & Product Support

Irvine, CA

$250K - $262K/yr

Level I Service Delivery & Operational Performance- 35% * Own Level I service delivery performance ... Champion AI-enabled support delivery across the Level I team -- driving adoption, reporting ...

Origence

Director, Client & Product Support

Irvine, CA · On-site

$250K - $262K/yr

Level I Service Delivery & Operational Performance- 35% * Own Level I service delivery performance - including first-contact resolution, case documentation quality, service level compliance, and ...

eVero Corporation

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Support Specialist, Level I

Melville, NY · On-site

$18 - $26/hr

The Tier 1 Support Specialist is responsible for providing high-quality service to all users in our ... Maintaining a high-level customer service by ensuring that the Help Desk provides timely responses ...

ASM Research

Tier I Support

Oak Ridge, TN · On-site

... level agreements (SLAs). The contractor will support a wide range of enterprise IT services and ... technologies, ensuring reliable and efficient IT operations for both on-site and remote users. This ...

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Level I Support information

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$11

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$26

How much do level i support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for level i support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are Level I Support?

Level I Support, also known as Tier 1 Support, refers to the initial point of contact for customers or users seeking technical assistance. These professionals handle basic issues such as password resets, software installation, troubleshooting simple hardware or software problems, and answering general inquiries. They typically follow scripted solutions and escalate more complex problems to higher-level support teams if needed. Level I Support is essential for ensuring users receive timely help and for filtering issues before they reach advanced technicians.

What are the most common challenges faced by Level I Support professionals, and how can they be managed effectively?

Level I Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated customers, and quickly diagnosing a wide range of basic technical issues. To manage these challenges, it's important to develop strong communication skills, maintain patience under pressure, and become proficient with ticketing systems and knowledge bases. Regular training and collaboration with more experienced team members can also help Level I Support staff resolve issues more efficiently and build confidence in their role.

What is the difference between Level I Support vs Help Desk Technician?

AspectLevel I SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentFrontline support, often in call centers or on-siteHelp desk, remote or on-site support roles
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionDiagnosing and resolving user issues, providing technical assistance
Industry UsageCommon in IT support, customer service, and technical departmentsWidely used in IT support, service desks, and technical support teams

Both roles involve entry-level technical support with similar certifications and work environments. The main difference lies in terminology; 'Help Desk Technician' is a more specific job title often used interchangeably with 'Level I Support,' but both focus on initial troubleshooting and customer assistance in IT support settings.

What are the key skills and qualifications needed to thrive as a Level I Support specialist, and why are they important?

To excel as a Level I Support specialist, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, remote desktop tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are crucial to ensure efficient technical support, high customer satisfaction, and smooth escalation of more complex problems.
More about Level I Support jobs
What job categories do people searching Level I Support jobs look for? The top searched job categories for Level I Support jobs are:
Level I Support jobs near you
Infographic showing various Level I Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Level I Support Analyst

Level I Support Analyst

The Thor Group

West Fargo, ND

Full-time

Posted 15 days ago

Job description

Level I Support Analyst for Premier National Organization We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area. This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs. This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications.

If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you. Training will be provided. Prior IT experience or certifications is helpful but not required.

Location: On-Site – Fargo, North Dakota Area Position Type: Full-Time Contract (Potential for Direct Hire) ________________________________________ Position Overview The Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment. You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting. ________________________________________ Key Responsibilities • Provide Level I technical support for desktops, laptops, and mobile devices • Troubleshoot Microsoft Windows operating system and Microsoft Office issues • Perform Active Directory password resets and basic account management • Support Android and Apple mobile devices • Resolve network connectivity and basic VPN issues • Document incidents and resolutions in the ticketing system • Escalate complex issues to higher-level support teams as needed • Deliver exceptional customer service with patience and professionalism Qualifications • Basic understanding of Microsoft Windows environments • Familiarity with mobile devices (Android and Apple) • Ability to troubleshoot basic connectivity issues • Strong communication and customer service skills • Dependable, punctual, and consistent work ethic • Positive attitude and willingness to learn • A positive, team-oriented mindset • A genuine interest in technology and problem-solving Preferred but Not Required: • Prior help desk or IT support experience • Exposure to Active Directory • Entry-level IT certifications (CompTIA A+, etc.) Apply to this position by simply clicking the APPLY button below Key Responsibilities • Provide Level I technical support for desktops, laptops, and mobile devices • Troubleshoot Microsoft Windows operating system and Microsoft Office issues • Perform Active Directory password resets and basic account management • Support Android and Apple mobile devices • Resolve network connectivity and basic VPN issues • Document incidents and resolutions in the ticketing system • Escalate complex issues to higher-level support teams as needed • Deliver exceptional customer service with patience and professionalism

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