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Level I Support Jobs (NOW HIRING)

Origence

Director, Client & Product Support

Irvine, CA

$250K - $262K/yr

Level I Service Delivery & Operational Performance * Own Level I service delivery performance ... Champion AI-enabled support delivery across the Level I team -- driving adoption, reporting ...

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CU Direct

Director, Client & Product Support

Irvine, CA

$250K - $261K/yr

Level I Service Delivery & Operational Performance * Own Level I service delivery performance ... Champion AI-enabled support delivery across the Level I team driving adoption, reporting ...

Origence

Director, Client & Product Support

Irvine, CA · On-site

$250K - $261K/yr

Level I Service Delivery & Operational Performance * Own Level I service delivery performance ... Champion AI-enabled support delivery across the Level I team driving adoption, reporting ...

Origence

Director, Client & Product Support

Irvine, CA · On-site

$250K - $262K/yr

Level I Service Delivery & Operational Performance * Own Level I service delivery performance ... Champion AI-enabled support delivery across the Level I team - driving adoption, reporting ...

Centriworks

Technical Support Analyst II

Knoxville, TN · On-site

Train users and Level I support staff on systems and procedures * Collaborate with senior analysts and vendors on complex issues * Monitor system performance and recommend improvements * Ensure ...

Williams Companies

SOX Analyst I/II

Tulsa, OK · On-site

As a Sox Analyst (Level I or II) in Tulsa, OK, you will support accounting operations, deliver financial insights, and identify opportunities to improve processes through automation and data analysis.

The Williams Companies

SOX Analyst I/II

Tulsa, OK · On-site

As a Sox Analyst (Level I or II) in Tulsa, OK, you will support accounting operations, deliver financial insights, and identify opportunities to improve processes through automation and data analysis.

Williams Companies

SOX Analyst I/II

Tulsa, OK

As a Sox Analyst (Level I or II) in Tulsa, OK, you will support accounting operations, deliver financial insights, and identify opportunities to improve processes through automation and data analysis.

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Level I Support information

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How much do level i support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for level i support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are Level I Support?

Level I Support, also known as Tier 1 Support, refers to the initial point of contact for customers or users seeking technical assistance. These professionals handle basic issues such as password resets, software installation, troubleshooting simple hardware or software problems, and answering general inquiries. They typically follow scripted solutions and escalate more complex problems to higher-level support teams if needed. Level I Support is essential for ensuring users receive timely help and for filtering issues before they reach advanced technicians.

What are the most common challenges faced by Level I Support professionals, and how can they be managed effectively?

Level I Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated customers, and quickly diagnosing a wide range of basic technical issues. To manage these challenges, it's important to develop strong communication skills, maintain patience under pressure, and become proficient with ticketing systems and knowledge bases. Regular training and collaboration with more experienced team members can also help Level I Support staff resolve issues more efficiently and build confidence in their role.

What is the difference between Level I Support vs Help Desk Technician?

AspectLevel I SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentFrontline support, often in call centers or on-siteHelp desk, remote or on-site support roles
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionDiagnosing and resolving user issues, providing technical assistance
Industry UsageCommon in IT support, customer service, and technical departmentsWidely used in IT support, service desks, and technical support teams

Both roles involve entry-level technical support with similar certifications and work environments. The main difference lies in terminology; 'Help Desk Technician' is a more specific job title often used interchangeably with 'Level I Support,' but both focus on initial troubleshooting and customer assistance in IT support settings.

What are the roles of Level 1 support?

Level 1 support technicians are responsible for handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or escalating more complex problems to higher support levels. They often use remote tools, knowledge bases, and diagnostic procedures to resolve common issues efficiently.

What hot tech job pays $775 000?

A Level I Support role typically does not pay $775,000; such high salaries are usually associated with executive or specialized technical positions like senior engineers, data scientists, or CTOs. Entry-level support roles generally have lower compensation, but advanced roles with extensive experience, certifications, and leadership responsibilities can reach high six-figure or seven-figure salaries in certain companies or industries.

What are the key skills and qualifications needed to thrive as a Level I Support specialist, and why are they important?

To excel as a Level I Support specialist, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, remote desktop tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are crucial to ensure efficient technical support, high customer satisfaction, and smooth escalation of more complex problems.

What does level 1 support do?

Level I Support involves handling basic technical issues and customer inquiries, often through phone or chat. Support staff troubleshoot common problems, provide initial assistance, and escalate complex issues to higher support levels or specialized teams as needed.

What jobs pay 4000 a week without a degree?

A Level I Support role typically does not pay $4,000 a week; however, some high-paying jobs without a degree include sales positions, real estate agents, or skilled trades like electricians and plumbers, especially with experience and certifications. These roles often require strong skills, certifications, or licensing but not necessarily a college degree. Earnings can vary based on location, experience, and performance.
More about Level I Support jobs
What job categories do people searching Level I Support jobs look for? The top searched job categories for Level I Support jobs are:
Level I Support jobs near you

Part-Time Support Technician - Level I

Mold Cure

Washington, DC • On-site

$22/hr

Other

Posted 14 days ago

Job description

Full Job Description:

Position: Part-Time Support Technician – Level I

Classification: Part-Time W-2 Employee

Compensation: $22/hr starting

Schedule: Part-Time / Project-Based (Advance notice provided)

Location: In-Person Washington DC Metro Area (DMV Travel, and throughout the mid-Atlantic as we expand)

Reports to: Lead Technician / Operations Coordinator

Start Date: As soon as possible

Company Overview:

MoldCure is a rapidly-growing mold sanitization business serving Maryland, Virginia, Delaware, and the District of Columbia. We provide non-invasive, same-day mold sanitization services using safe, EPA-compliant dry fog technology that eliminates mold, bacteria, and viruses in indoor spaces without demolition.

About the role:

We are seeking a part-time Support Technician to join our MoldCure team. You will work directly with our Lead Techs to sanitize residential and commercial properties using our proprietary dry fog technology. Previous mold remediation experience is welcome but not necessary.

Pay & Timekeeping:

  • Rate: $22.00/hr. We also provide Cost of Living (COL) adjustments every year.
  • The 6-Hour Rule: If you are hired for a day, you will be paid for at least 6 hours, regardless of job duration, even if the job is canceled.
  • Paid Travel Time: Your clock begins the moment you arrive at the office to work, and continues until we return and complete our paperwork.
  • Overtime: 1.5x pay applies to any hours over 40 hours in a week.
  • Pay: Every other week through direct deposit.

Advancement Path:

  • Level I Support Full-Time: Minimum 40 hours guaranteed each week, plus some benefits. Candidates who thrive in the part-time role can expect to be offered a full-time role within a few months.
  • Level II Support ($25/hr): Eligible based on performance review, mastery of sanitization protocols, and consistent reliability.
  • Lead Technician ($30-$35/hr): Requires industry certifications (training assistance available) and the ability to manage projects and teams independently.

Work Requirements:

  • Site Support: Assist Lead Tech with equipment setup, hose management, and partition installation/removal. Load/unload vehicle; maintain, clean, and organize tools/materials after every project.
  • Dry Fogging: Must be comfortable working around mold and chemicals while wearing proper PPE. Must be able to lift up to 50 lbs, bend, and move in challenging spaces while wearing PPE.
  • Professionalism: Maintain a professional demeanor and show respect to the client and their property along with your team.
  • Attention to Detail: Strict adherence to safety protocols and mandatory use of PPE. The candidate must show a willingness to master the dry fog sanitization process. We do not cut corners.
  • Logistics: Must have a valid driver’s license and a strong safety record. You must be authorized to work in the United States.
  • Flexibility: This role will initially be project-based. You will be given ample notice, but hours will fluctuate.

Work Environment:

  • Schedule: Part-time / Project-Based. We provide advance notice for all scheduled work days. Some weekends will often be required. Holidays are rarely required, but you will be paid for Holiday pay at 1.5x your base rate.
  • Travel: Projects are focused in the DMV area, but may occasionally require travel throughout the Mid-Atlantic.
  • Gear: All jobs require the use of a respirator and use of other PPE, and tools. You must be comfortable working in PPE in various conditions for extended periods of time.

What We Provide:

  • Training: On-the-job and clear advancement opportunities.
  • Transportation: Company vehicle for all job site travel.
  • Tools: Specialized tools and equipment.
  • PPE: All Personal Protective Equipment.

What You Provide:

  • Work Clothes: You must provide durable work pants, but you will be provided with a branded work shirt (these must remain presentable for customer interactions).
  • Footwear: Sturdy work boots with good traction (required for safety).
  • Attitude: A "no task is too small" mindset, attention to detail, and a professional demeanor.

Company Description

MoldCure is a rapidly-growing mold sanitization business serving Maryland, Virginia, Delaware, and the District of Columbia. We provide non-invasive, same-day mold sanitization services using safe, EPA-compliant dry fog technology that eliminates mold, bacteria, and viruses in indoor spaces without demolition.