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Level I Support Jobs (NOW HIRING)

PHPSS

Records Support Associate Level I

Washington, DC · On-site

$22/hr

Contract Supervisor Records Support Associate Level I About Xtreme Solutions XSI is a leading provider of information technology and professional services known for outstanding service delivery in a ...

JAN X-Ray Services Inc.

Level I Technician

Raleigh, NC · On-site

$28.32/hr

At JANX, our work supports the safety, reliability, and performance of essential assets nationwide. Purpose Position: The main function of the Level I Technician is to provide field support for the ...

New

Pae

WIDS Specialist Level I

Chantilly, VA

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

Pae

WIDS Specialist Level I

Chantilly, VA

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

Amentum

WIDS Specialist Level I

Aurora, CO · On-site

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

Amentum

WIDS Specialist Level I

Las Cruces, NM · On-site

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

Amentum

WIDS Specialist Level I

Las Cruces, NM · On-site

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

Pae

WIDS Specialist Level I

Cape Canaveral, FL

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

Pae

WIDS Specialist Level I

Fort Belvoir, VA

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

Amentum

WIDS Specialist Level I

Chantilly, VA · On-site

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

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Level I Support information

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$26

How much do level i support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for level i support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is level I support?

Level I Support, also known as Tier 1 Support, refers to the initial point of contact for customers or users seeking technical assistance. These professionals handle basic issues such as password resets, software installation, troubleshooting simple hardware or software problems, and answering general inquiries. They typically follow scripted solutions and escalate more complex problems to higher-level support teams if needed. Level I Support is essential for ensuring users receive timely help and for filtering issues before they reach advanced technicians.

What are the key skills and qualifications needed to thrive as level I support?

To excel as a Level I Support specialist, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, remote desktop tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are crucial to ensure efficient technical support, high customer satisfaction, and smooth escalation of more complex problems.

What are the most common challenges faced by level I support professionals, and how can they be managed effectively?

Level I Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated customers, and quickly diagnosing a wide range of basic technical issues. To manage these challenges, it's important to develop strong communication skills, maintain patience under pressure, and become proficient with ticketing systems and knowledge bases. Regular training and collaboration with more experienced team members can also help Level I Support staff resolve issues more efficiently and build confidence in their role.

What is the difference between Level I Support vs Help Desk Technician?

AspectLevel I SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentFrontline support, often in call centers or on-siteHelp desk, remote or on-site support roles
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionDiagnosing and resolving user issues, providing technical assistance
Industry UsageCommon in IT support, customer service, and technical departmentsWidely used in IT support, service desks, and technical support teams

Both roles involve entry-level technical support with similar certifications and work environments. The main difference lies in terminology; 'Help Desk Technician' is a more specific job title often used interchangeably with 'Level I Support,' but both focus on initial troubleshooting and customer assistance in IT support settings.

More about Level I Support jobs

What job categories do people searching Level I Support jobs look for?

The top searched job categories for Level I Support jobs are:

Level I Support jobs near you
Infographic showing various Level I Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Administrative Support Level I

XTREME SOLUTIONS INC

Washington, DC

Per diem

Re-posted 26 days ago

Job description

Job Summary: Administrative Support Level I serves as a clerical expert in independently processing the most complicated types of office actions. The Administrative Support Level I may be asked to evaluate and consolidate information from various sources under short deadlines, such as internal or external survey information, reporting on statistics (retention, staffing, document processing, etc.). Guidance is provided as needed; however, this person is expected to work independently in delivering tasks and reports as required by the client management onsite

Completed written work receives close technical review from high-level client officials. The Administrative Support Level I maintains confidential information (employee lists, management contact info, etc.). Under the guidance of the onsite client management team, the Administrative Support shall perform a variety of administrative and secretarial functions for the Director or Executive office and at a minimum, shall perform the following functions: Roles and Responsibilities: Prepare written communications using a variety of office software, specifically: Microsoft Word, Power Point, Publisher, Excel, and SharePoint Assist with new hire orientation for client employees Assist with travel arrangements using a online Travel Manager System

Coordinate logistics for client travel: book tickets, hotels, rental vehicles, estimate per diem, and voucher travel upon return Provide input into the Management Information System (MIS) With client provided input, use MIS to report current and future activities Track and report official time and attendance records for all federal employees within the office through Time and Attendance Electronic System Track and verify client employees award/recognition payments, transit reimbursements Respond to routine questions on policy and procedures, and/or provide reports, such as Contractor employee turnover or time and attendance Process employees for badges through the enrollment system, PIN resets and unlock Utilize Federal personnel rules and regulations including the Foreign Affairs Manual Volume III (FAM-Personnel) Answer incoming calls (external and internal) to the office in a highly professional manner and forward calls, take messages or resolve calls as warranted on an individual basis Organize, type, collate and file sensitive material Maintain the Director's calendar of upcoming events, guest log, appointments, and other activities Review incoming documents and take appropriate action/distribution Track and monitor the status of memoranda, correspondence and taskers Inform personnel of overdue items, upcoming deadlines, and Department procedures and formats for processing documentation Prepare briefing materials and compile reports Provide support to other projects or tasks as required Receive deliveries and arrange for pick-up of outgoing shipments Be responsible for stocking the photocopy and facsimile machines and supplies as well as maintaining their operational status and taking the requested readings Receive and sort incoming/outgoing administrative mail Maintain constant awareness of all aspects of internal security including adherence to the restricted area policies, logging off computer terminals when not in use and securing work at the end of the business day Admit and welcome visitors into facility and maintains visitor log-in files Liaise with building management to report and resolve maintenance issues Operate office equipment, including but not limited to: document scanners, telephones, intercoms, , label printers, and cameras Assist with ordering, tracking, receiving, inventorying office supplies through various methods (GSA, CA internal, etc.)

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