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Level I Support Jobs (NOW HIRING)

eVero Corporation

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Implementation Manager, Level I

Melville, NY · On-site

$33 - $41/hr

The Implementation Manager, Level I supports the successful implementation and onboarding of eVero's platform. This role serves as a trusted representative to clients by providing clear communication ...

Aegeus Group Inc.

NDT Level I Technician

Galeton, PA · On-site

At JANX, our work supports the safety, reliability, and performance of essential assets nationwide. Purpose Position: The main function of the Level I Technician is to provide field support for the ...

TeamLogic IT

Level I Technician

San Francisco, CA · On-site

$25 - $50/hr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

TeamLogic IT

Level I Technician

Greenwood, IN · On-site

$15 - $25/hr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

TeamLogic IT

Level I Technician

Pingree Grove, IL · On-site

$35K - $41K/yr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

TeamLogic IT

Level I Technician

Harrison, NY · On-site

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

Taylor Group

Mechanic Level I

Bessemer, AL · On-site

$19.50 - $26/hr

Backed by a network of parts and service centers, nationwide dealer support organizations, and ... The Mechanic Level I reports directly to the Service Center Manager. His/her primary duties are to ...

TeamLogic, Inc.

Level I Technician

Denver, CO · On-site

$39K - $45K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ...

TeamLogic IT

Level I Technician

Melbourne, FL · On-site

$15 - $20/hr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

TeamLogic IT

Level I Technician

Menlo Park, CA · On-site

$20 - $24/hr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

IFAS

Accounting Level I

Andrews Air Force Base, MD · On-site

$100K - $105K/yr

Detail-oriented with a high level of accuracy for work products Qualifications: * DOD Secret ... IFAS' core capabilities include business & Finance operations, IT Support Services, Acquisition and ...

THE TAYLOR GROUP INC

Mechanic Level I

Bessemer, AL

$19.50 - $26/hr

Backed by a network of parts and service centers, nationwide dealer support organizations, and ... The Mechanic Level I reports directly to the Service Center Manager. His/her primary duties are to ...

C&M Precision Tech

Level I Inspector

Hudson, NH · On-site

Join Our Team as a Level I Inspector! Are you detail‑oriented, quality‑driven, and excited to ... Follow all quality procedures and control plans to support our quality management system * Use ...

THE TAYLOR GROUP INC

Mechanic Level I

Hope Mills, NC · On-site

$20.50 - $27.50/hr

Backed by a network of parts and service centers, nationwide dealer support organizations, and ... The Mechanic Level I reports directly to the Service Center Manager. His/her primary duties are to ...

Cummins Inc.

Machinist - Level I

York, SC · On-site

$20.25 - $27.50/hr

We are looking for a talented Machinist - Level I to join our team specializing in Manufacturing ... Support equipment reliability by assisting with preventive, corrective, emergency, and predictive ...

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Level I Support information

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$11

$18

$26

How much do level i support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for level i support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are Level I Support?

Level I Support, also known as Tier 1 Support, refers to the initial point of contact for customers or users seeking technical assistance. These professionals handle basic issues such as password resets, software installation, troubleshooting simple hardware or software problems, and answering general inquiries. They typically follow scripted solutions and escalate more complex problems to higher-level support teams if needed. Level I Support is essential for ensuring users receive timely help and for filtering issues before they reach advanced technicians.

What are the most common challenges faced by Level I Support professionals, and how can they be managed effectively?

Level I Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated customers, and quickly diagnosing a wide range of basic technical issues. To manage these challenges, it's important to develop strong communication skills, maintain patience under pressure, and become proficient with ticketing systems and knowledge bases. Regular training and collaboration with more experienced team members can also help Level I Support staff resolve issues more efficiently and build confidence in their role.

What is the difference between Level I Support vs Help Desk Technician?

AspectLevel I SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentFrontline support, often in call centers or on-siteHelp desk, remote or on-site support roles
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionDiagnosing and resolving user issues, providing technical assistance
Industry UsageCommon in IT support, customer service, and technical departmentsWidely used in IT support, service desks, and technical support teams

Both roles involve entry-level technical support with similar certifications and work environments. The main difference lies in terminology; 'Help Desk Technician' is a more specific job title often used interchangeably with 'Level I Support,' but both focus on initial troubleshooting and customer assistance in IT support settings.

What are the key skills and qualifications needed to thrive as a Level I Support specialist, and why are they important?

To excel as a Level I Support specialist, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, remote desktop tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are crucial to ensure efficient technical support, high customer satisfaction, and smooth escalation of more complex problems.
More about Level I Support jobs
What job categories do people searching Level I Support jobs look for? The top searched job categories for Level I Support jobs are:
Level I Support jobs near you
Infographic showing various Level I Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Implementation Manager, Level I

Implementation Manager, Level I

eVero Corporation

Melville, NY • On-site

$33 - $41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

The Implementation Manager, Level I supports the successful implementation and onboarding of eVero’s platform. This role serves as a trusted representative to clients by providing clear communication, guidance, and training to help them achieve their goals. The Implementation Manager collaborates with internal teams, demonstrates strong product and industry knowledge, and delivers high-quality customer service throughout implementation and beyond.


PRIMARY DUTIES & RESPONSIBILITIES

  • Conduct product training sessions in both remote and in-person formats.
  • Ensure onboarding processes are executed accurately and effectively to facilitate smooth product adoption.  
  • Support the coordination and execution of implementation activities to ensure timelines, expectations, and deliverables are met.
  • Collaborate with clients and subject matter experts to assess requirements, understand project objectives, and support the development of scopes, project plans, and schedules.
  • Build positive client relationships and encourage engagement to keep implementations moving forward.
  • Respond to and resolve client questions, challenges, and concerns, escalating when appropriate.
  • Assist with Client Support triaged tickets that require additional context or product knowledge.
  • Coordinate with internal teams to develop educational training resources, tools, and solutions that improve the overall client experience. 
  • Collect and escalate client feedback and enhancement requests to the appropriate internal teams to help identify needs, challenges, and opportunities for improvement.  
  • Participate in User Acceptance Testing with the Product Management team to review and test new software features as requested. 


QUALIFICATIONS & REQUIRED SKILLS

  • Strong critical thinking and problem-solving skills. 
  • Consultative approach toward clients.  
  • Ability to work independently or collaboratively while remaining flexible in a rapidly changing environment with multiple competing priorities.  
  • Proficiency in the English language; fluency in Spanish a plus.


Required Education and Experience

  • Bachelor’s degree in a related field.  
  • Minimum of 2 years of proven experience in conducting training sessions, preferably in a technology or software-related environment.  
  • Demonstrated experience delivering exceptional customer service with a focus on understanding and fulfilling client needs.  
  • Proven ability to collaborate effectively in an office environment and contribute to team goals.


Other Skills / Abilities

  • Contribute to a collaborative, cross-functional environment as part of the broader eVero team.
  • Willingness to learn about the I/DD industry niche and client population.  
  • Display initiative and a positive attitude.  
  • Commitment to building a solid working understanding of the eVero platform and its functionality.  
  • Demonstrates strength in the following areas:  
    • Organization 
    • Troubleshooting / Problem- Solving  
    • Time Management  
    • Multitasking 
    • Detail Orientation  
    • Written and Verbal Communication  

Company Description

eVero Corporation is a leading technology solution provider for health and human services organizations, recognized for its achievements with the Long Island Innovator Award, the NY State Education Department NDEAM Award, designated as a 2025 & 2024's Long Island Top Workplace, and placement on Inc.’s 2026 & 2025 Best Workplace list.
When you work at eVero, you are part of a team where collaboration, corporate transparency, and a commitment to culture are paramount. You will be challenged and supported, while given the opportunity to grow and develop in your career.
We are proud to offer a competitive salary with a comprehensive benefits package, which includes:
* Medical
* Dental
* Vision
* Long-term disability
* 401K
* Paid vacation time
* Volunteer Time Off
* Cafeteria plan
Hard work should always be balanced with fun and quality of life, we also offer the following amenities:
• Newly renovated headquarters featuring state of the art technology and a café
• A casual and comfortable work environment
• Monthly team building and community outreach events
• A coffee bar with a wide array of snacks & trimmings
• Fully equipped gym and cafeteria conveniently located on site
• Convenient Long Island location with easy access to the LIE (495) and Route 110