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Level I Support Jobs (NOW HIRING)

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

This candidate will be responsible for providing Level I and potentially some Level II ... Level I Support: Answer incoming customer repair calls. Be the first point of contact for our ...

GoNetspeed

Technical Support Technician

Phelps, NY

$21/hr

This candidate will be responsible for providing Level I and potentially some Level II ... Level I Support: Answer incoming customer repair calls. Be the first point of contact for our ...

TeamLogic IT

Level I Technician

Pingree Grove, IL · On-site

$35K - $41K/yr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

TeamLogic IT

Level I Technician

Greenwood, IN · On-site

$15 - $25/hr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

TeamLogic IT

Level I Technician

San Francisco, CA · On-site

$25 - $50/hr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

GoNetspeed

Technical Support Technician

Phelps, NY

$21/hr

This candidate will be responsible for providing Level I and potentially some Level II ... Level I Support: Answer incoming customer repair calls. Be the first point of contact for our ...

CGI Inc.

Cashier Level I

Miami, FL · On-site

$21.05/hr

Cashier Level I Category: Business Analysis (functional and technical) Main location: United States ... You'll be supported by leaders who care about your health and well-being and provide you with ...

THE TAYLOR GROUP INC

Mechanic Level I

Birmingham, AL

$19.75 - $26.25/hr

Backed by a network of parts and service centers, nationwide dealer support organizations, and ... The Mechanic Level I reports directly to the Service Center Manager. His/her primary duties are to ...

New

TeamLogic IT

Level I Technician

Harrison, NY · On-site

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

TeamLogic, Inc.

Level I Technician

Denver, CO · On-site

$39K - $45K/yr

The objective of the IT Technician will be to respond to support requests in a timely manner, be ... Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ...

TeamLogic IT

Level I Technician

Melbourne, FL · On-site

$15 - $20/hr

Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. * Prioritize ...

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All JobsLevel I Support Jobs

Level I Support information

See salary details

$11

$18

$26

How much do level i support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for level i support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is level I support?

Level I Support, also known as Tier 1 Support, refers to the initial point of contact for customers or users seeking technical assistance. These professionals handle basic issues such as password resets, software installation, troubleshooting simple hardware or software problems, and answering general inquiries. They typically follow scripted solutions and escalate more complex problems to higher-level support teams if needed. Level I Support is essential for ensuring users receive timely help and for filtering issues before they reach advanced technicians.

What are the most common challenges faced by level I support professionals, and how can they be managed effectively?

Level I Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated customers, and quickly diagnosing a wide range of basic technical issues. To manage these challenges, it's important to develop strong communication skills, maintain patience under pressure, and become proficient with ticketing systems and knowledge bases. Regular training and collaboration with more experienced team members can also help Level I Support staff resolve issues more efficiently and build confidence in their role.

What is the difference between Level I Support vs Help Desk Technician?

AspectLevel I SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentFrontline support, often in call centers or on-siteHelp desk, remote or on-site support roles
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionDiagnosing and resolving user issues, providing technical assistance
Industry UsageCommon in IT support, customer service, and technical departmentsWidely used in IT support, service desks, and technical support teams

Both roles involve entry-level technical support with similar certifications and work environments. The main difference lies in terminology; 'Help Desk Technician' is a more specific job title often used interchangeably with 'Level I Support,' but both focus on initial troubleshooting and customer assistance in IT support settings.

What are the key skills and qualifications needed to thrive as level I support?

To excel as a Level I Support specialist, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, remote desktop tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are crucial to ensure efficient technical support, high customer satisfaction, and smooth escalation of more complex problems.
More about Level I Support jobs

What job categories do people searching Level I Support jobs look for?

The top searched job categories for Level I Support jobs are:

Level I Support jobs near you
Infographic showing various Level I Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Technical Support Technician

GoNetspeed

New York, NY • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

GoNetspeed rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

5th of 99 rated telecommunications companies

Job description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.
The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of Wi-Fi, PON Networks, Internet and VoIP. This person will directly report to the NOC Manager and will interface with the other work groups as needed. After completing 2-3 weeks of training Monday-Friday, the shift options are either Tuesday-Saturday (8-hour shifts) or Wednesday -Saturday (10-hour shifts).
Essential Job Functions:
Clearly documenting all calls via our trouble ticketing system.
Communicating complex technical issues to customers in an easy-to-understand manner.
Respond professionally and proficiently to customers.
Perform customer call backs as appropriate and small business customer support.
Proactively monitor all in-service systems and respond to major events appropriately.
Ability to work in a fast-paced environment and multi-task proficiently.
Level I Support:
Answer incoming customer repair calls.
Be the first point of contact for our customers concerning technical / small business account support.
Troubleshoot with customers.
Troubleshoot Wi-Fi and VoIP related issues.
New installation setup - data and/or voice.
Resolve customer complaints of any type.
Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.
Ability to resolve order issues and handle escalations.
Preferred Skills:
Post-secondary education in a related field or equivalent work experience preferred.
Proficiency in the use of Microsoft Office applications.
Strong project management and organizational skills are essential.
Excellent interpersonal, relationship, and communication skills (written and oral).
Understanding of network technology industry and terminology.
Education and Experience:
Associate Degree in Information Technology preferred with at least 2 years' experience in a Technical Support role.
$21 - $21 an hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

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