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Itil Foundation Jobs (NOW HIRING)

Agile Enterprise Solutions

ServiceNow Admin

Tacoma, WA · On-site

... ITIL foundation Certification Must have skills : Incident, Problem, Change Management, Service Catalog, CMDB, Workflows and Integrations (like LDAP etc) Additional Information H1B copy and Passport ...

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How much do itil foundation jobs pay per year?

As of Aug 26, 2026, the average yearly pay for itil foundation in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is an ITIL Foundation job?

An ITIL Foundation job typically involves applying ITIL (Information Technology Infrastructure Library) best practices to improve IT service management (ITSM) processes. Professionals in this role ensure IT services align with business needs, enhance efficiency, and reduce downtime. Common job titles include IT Service Desk Analyst, IT Support Specialist, and ITIL Process Coordinator. Responsibilities may include incident management, problem resolution, and process optimization. ITIL Foundation certification is often required or preferred for these roles.

What kinds of career advancement opportunities are available for professionals who start in an ITIL Foundation-based position?

Starting in an ITIL Foundation-based role provides a solid entry point into IT service management, opening doors to positions such as IT Service Desk Manager, Service Delivery Manager, or Process Owner as you gain experience. Many organizations encourage further training in advanced ITIL modules or related certifications in areas such as project management or business analysis for career progression. With increased expertise, you may also transition into consultancy or leadership roles overseeing larger teams or IT transformation projects. This path offers continuous learning opportunities and the chance to make a significant impact on organizational IT efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive in the ITIL Foundation position, and why are they important?

To thrive in an ITIL Foundation role, a strong understanding of IT service management principles, process optimization, and incident/problem management is essential, usually demonstrated by the ITIL Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is common, as is experience with ticketing and workflow systems. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this position. These competencies are critical for ensuring efficient IT service delivery and continuous improvement within complex organizational environments.

Is ITIL a good career path?

ITIL Foundation certification is a valuable credential for IT service management roles, such as IT support, operations, and service management positions. It demonstrates knowledge of best practices and can improve job prospects and career advancement in IT service environments.

What jobs can you get with ITIL?

ITIL Foundation certification prepares individuals for roles such as IT Service Management Analyst, Service Desk Manager, or IT Operations Coordinator. These jobs involve managing IT services, improving processes, and supporting service delivery using ITIL best practices and frameworks.
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Itil Foundation jobs near you
Infographic showing various Itil Foundation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

ITIL Availability Management Consultant

JKV International

Charlotte, NC • On-site

Contractor

Re-posted 8 days ago

Job description

Key Responsibilities:

  • Drive ITIL Availability Management initiatives across enterprise applications.
  • Monitor and improve service availability and operational reliability.
  • Analyze and report service metrics including:
    • Service Availability
    • SLA Compliance
    • MTTR
    • MTBF
    • MTTD
  • Incident and Problem Trends
  • Develop executive dashboards using Power BI and Tableau.
  • Collaborate with Infrastructure, Application, and Operations teams to improve production stability.
  • Participate in Major Incident Management, Root Cause Analysis (RCA), and Continual Service Improvement initiatives.

Required Skills:

  • 7+ years of ITSM / IT Operations experience
  • ITIL Foundation (v3 or ITIL 4)
  • Strong Availability Management experience
  • Incident, Problem, and Change Management
  • ServiceNow
  • Power BI
  • Tableau
  • SQL
  • Executive reporting and stakeholder management
  • Experience supporting enterprise production environments