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Itil Foundation Jobs (NOW HIRING)

Apolis

CMDB & ITIL Servicenow Admin

Wayne, PA · On-site

ITIL Foundation Certification Experience in IT systems, CMDB, data administration, or governance environments Data normalization experience and ability to maintain high-quality structured data Data ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred. * Strong hands-on experience with ServiceNow Problem Management, Incident Management, and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred. * Strong hands-on experience with ServiceNow Problem Management, Incident Management, and ...

GDIT

ITIL Automation / Orchestration Engineer

WV · Remote

$144K - $195K/yr

Preferred ITIL Foundation or higher certifications. Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools. Experience with enterprise architecture, CMDB design, or process ...

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How much do itil foundation jobs pay per year?

As of Aug 6, 2026, the average yearly pay for itil foundation in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

Is ITIL a good career path?

ITIL Foundation certification is a valuable credential for IT service management roles, such as IT support, operations, and service management positions. It demonstrates knowledge of best practices and can improve job prospects and career advancement in IT service environments.

What is an ITIL Foundation job?

An ITIL Foundation job typically involves applying ITIL (Information Technology Infrastructure Library) best practices to improve IT service management (ITSM) processes. Professionals in this role ensure IT services align with business needs, enhance efficiency, and reduce downtime. Common job titles include IT Service Desk Analyst, IT Support Specialist, and ITIL Process Coordinator. Responsibilities may include incident management, problem resolution, and process optimization. ITIL Foundation certification is often required or preferred for these roles.

What kinds of career advancement opportunities are available for professionals who start in an ITIL Foundation-based position?

Starting in an ITIL Foundation-based role provides a solid entry point into IT service management, opening doors to positions such as IT Service Desk Manager, Service Delivery Manager, or Process Owner as you gain experience. Many organizations encourage further training in advanced ITIL modules or related certifications in areas such as project management or business analysis for career progression. With increased expertise, you may also transition into consultancy or leadership roles overseeing larger teams or IT transformation projects. This path offers continuous learning opportunities and the chance to make a significant impact on organizational IT efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive in the ITIL Foundation position, and why are they important?

To thrive in an ITIL Foundation role, a strong understanding of IT service management principles, process optimization, and incident/problem management is essential, usually demonstrated by the ITIL Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is common, as is experience with ticketing and workflow systems. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this position. These competencies are critical for ensuring efficient IT service delivery and continuous improvement within complex organizational environments.

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Itil Foundation jobs near you
Infographic showing various Itil Foundation job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

CMDB & ITIL Servicenow Admin

Apolis

Wayne, PA • On-site

Other

Posted 14 days ago

Job description

Title: CMDB & ITIL Process Governance Admin / Servicenow
Location: Malvern, PA; Charlotte, NC; Plano, TX or Phoenix, AZ (3 days' on-site/hybrid)
Duration: Long Term contract
Qualifications
Minimum of five years related work experience, with at least one year of IT service management experience.
Undergraduate degree or equivalent combination of training and experience.
ITIL Foundation Certification
Experience in IT systems, CMDB, data administration, or governance environments
Data normalization experience and ability to maintain high-quality structured data
Data governance experience, including policies, standards, and controls
Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
Understanding of ITIL processes and service management concepts
Experience or exposure to cloud platforms (AWS, Azure, or similar)
Strong communication and collaboration skills across technical and business stakeholders.
Primary Responsibilities
  • Govern CMDB processes and standards.
  • Reporting, analytics, dashboard creation, and data quality oversight.
  • Maintain governance controls and data integrity.
  • Support AI governance initiatives.
  • Identify and automate manual governance processes.
  • Partner with stakeholders to ensure proper onboarding and governance of new data sources.
Desired Background
  • Strong ServiceNow administration experience.
  • Familiarity with ITSM modules, CMDB, SAM, and HAM.
  • Understanding of cloud, AI, infrastructure, and governance concepts.
  • Knowledge of CSDM and IT service governance frameworks.
  • Ability to communicate with technical and business stakeholders.
Certifications
  • ITIL Foundation is effectively a must-have unless the candidate has significant practical ITIL experience.
  • ServiceNow System Administrator certification is highly desirable.

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