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Itil Foundation Jobs (NOW HIRING)

ASM Research

ITIL Specialist, Mid

ITIL Foundation plus intermediate or advanced ITIL/ITSM training (such as continual improvement or service operations modules). * Experience conducting formal process audits, health checks, or ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred. * Strong hands-on experience with ServiceNow Problem Management, Incident Management, and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Foundation certification required; ITIL Managing Professional or Advanced certifications preferred. * Strong hands-on experience with ServiceNow Problem Management, Incident Management, and ...

GDIT

ITIL Automation / Orchestration Engineer

WV · Remote

$144K - $195K/yr

Preferred ITIL Foundation or higher certifications. Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools. Experience with enterprise architecture, CMDB design, or process ...

MSCCN

Desktop Support Manager - Bethesda, MD

Bethesda, MD · On-site

$75K - $100K/yr

ITIL Foundation (preferred) * Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent). Preferred Qualifications: * ITIL Foundation certification. * Microsoft enterprise ...

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$44.5K

$96.6K

$154.5K

How much do itil foundation jobs pay per year?

As of Jul 8, 2026, the average yearly pay for itil foundation in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

How much do you get paid with ITIL certification?

ITIL Foundation certification can enhance earning potential for IT professionals, with average salaries ranging from $60,000 to $100,000 annually depending on experience, location, and job role. Certified individuals often qualify for roles in IT service management, where skills in process improvement and service delivery are valued.

Is ITIL still worth IT?

ITIL Foundation certification remains valuable for IT service management roles, as it demonstrates knowledge of best practices and frameworks used by organizations worldwide. Many employers seek ITIL-certified professionals to improve service delivery and operational efficiency, making it a relevant credential in the IT industry today.

What is an ITIL Foundation job?

An ITIL Foundation job typically involves applying ITIL (Information Technology Infrastructure Library) best practices to improve IT service management (ITSM) processes. Professionals in this role ensure IT services align with business needs, enhance efficiency, and reduce downtime. Common job titles include IT Service Desk Analyst, IT Support Specialist, and ITIL Process Coordinator. Responsibilities may include incident management, problem resolution, and process optimization. ITIL Foundation certification is often required or preferred for these roles.

What is the salary of entry level ITIL employee?

Entry-level ITIL Foundation professionals typically earn between $50,000 and $70,000 annually, depending on location, industry, and company size. Certification in ITIL Foundation can improve job prospects and salary potential, especially when combined with relevant IT experience.

What kinds of career advancement opportunities are available for professionals who start in an ITIL Foundation-based position?

Starting in an ITIL Foundation-based role provides a solid entry point into IT service management, opening doors to positions such as IT Service Desk Manager, Service Delivery Manager, or Process Owner as you gain experience. Many organizations encourage further training in advanced ITIL modules or related certifications in areas such as project management or business analysis for career progression. With increased expertise, you may also transition into consultancy or leadership roles overseeing larger teams or IT transformation projects. This path offers continuous learning opportunities and the chance to make a significant impact on organizational IT efficiency and customer satisfaction.

What jobs can you get with ITIL?

ITIL Foundation certification prepares individuals for roles such as IT Service Management (ITSM) analyst, process analyst, or support technician. These jobs involve managing IT services, improving processes, and ensuring service quality using ITIL best practices and tools like service desks and ticketing systems.

What are the key skills and qualifications needed to thrive in the Itil Foundation position, and why are they important?

To thrive in an ITIL Foundation role, a strong understanding of IT service management principles, process optimization, and incident/problem management is essential, usually demonstrated by the ITIL Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is common, as is experience with ticketing and workflow systems. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this position. These competencies are critical for ensuring efficient IT service delivery and continuous improvement within complex organizational environments.

More about Itil Foundation jobs
What cities are hiring for Itil Foundation jobs? Cities with the most Itil Foundation job openings:
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Itil Foundation jobs near you
Infographic showing various Itil Foundation job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, and 12% Hybrid job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

ITIL Availability Management Consultant -W2 Contract

JKV International

Charlotte, NC • On-site

Other

Posted 12 days ago

Job description

Job Summary

We are seeking an experienced ITIL Availability Management Consultant to support enterprise-scale production services for a leading Financial Services client. The ideal candidate will have strong expertise in IT Service Management (ITSM), Availability Management, Production Support, operational analytics, and ITIL best practices. This role is responsible for ensuring high availability of mission-critical applications, improving service reliability, monitoring operational health, and delivering executive dashboards using Power BI and Tableau.

Required Experience
  • 7+ years of experience in IT Service Management (ITSM)
  • Strong hands-on experience in ITIL Availability Management
  • Experience supporting enterprise Production Support or IT Operations
  • ITIL Foundation (v3 or ITIL 4) certification required
  • ITIL Intermediate or Managing Professional certification is a plus
  • Experience with:
    • Incident Management
    • Problem Management
    • Change Management
    • Service Level Management (SLM)
    • Continual Service Improvement (CSI)
  • Strong experience with Power BI and Tableau dashboard development
  • Strong SQL and Advanced Excel skills
  • Experience with ServiceNow or similar ITSM platforms
  • Excellent analytical, communication, and stakeholder management skills
Responsibilities
  • Drive enterprise Availability Management activities across business-critical applications.
  • Monitor application and service availability while proactively identifying production risks.
  • Analyze and report operational KPIs including:
    • Service Availability
    • Application Availability
    • SLA Compliance
    • MTTR
    • MTBF
    • MTTD
    • Incident Trends
    • Problem Trends
    • Service Reliability Metrics
  • Develop executive dashboards and operational reports using Power BI and Tableau.
  • Perform trend analysis to identify recurring incidents and recommend service improvements.
  • Collaborate with Infrastructure, Application, Network, Database, and Cloud teams to improve production stability.
  • Participate in Major Incident Reviews and Root Cause Analysis (RCA).
  • Recommend preventive and corrective actions to improve operational resilience.
  • Present service health metrics during governance meetings.
  • Drive Continual Service Improvement (CSI) initiatives aligned with ITIL best practices.
Preferred Qualifications
  • Banking or Financial Services experience
  • Experience supporting 24x7 mission-critical production environments
  • Experience working with AWS or Azure cloud platforms
  • Experience with monitoring tools such as:
    • Splunk
    • Dynatrace
    • AppDynamics
    • Grafana
    • Azure Monitor
    • SolarWinds
    • Datadog
    • AWS CloudWatch
  • Experience working in Agile/Scrum environments
Technical Skills
  • ITIL v3 / ITIL 4
  • Availability Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management (SLM)
  • Continual Service Improvement (CSI)
  • Power BI
  • Tableau
  • SQL
  • Advanced Excel
  • ServiceNow
  • Splunk
  • Dynatrace
  • AppDynamics
  • Grafana
  • Azure Monitor
  • AWS Cloud

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