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Non Union Itil Foundation Jobs (NOW HIRING)

SISL Global

Desktop Support Specialist

Tyler, TX · On-site

Customer-service mindset with the ability to communicate clearly with both technical and non ... Modern Desktop Administrator, or ITIL Foundation. * Familiarity with helpdesk systems like ...

New

SISL Global

Desktop Support Specialist

Plano, TX · On-site

Customer-service mindset with the ability to communicate clearly with both technical and non ... Modern Desktop Administrator, or ITIL Foundation. * Familiarity with helpdesk systems like ...

New

Global Data Systems Inc.

IT Support Intern

Lafayette, LA · On-site

$14.25 - $19/hr

... non-technical audiences. 5. Understand and practice GDS policies, procedures, and processes for ... ITIL Foundation. Learning Outcomes: 1. Accurately log, categorize, and document service tickets ...

Global Data Systems Inc

IT Support Intern

Lafayette, LA

$14.25 - $19/hr

... non-technical audiences. 5. Understand and practice GDS policies, procedures, and processes for ... ITIL Foundation. Learning Outcomes: 1. Accurately log, categorize, and document service tickets ...

Global Data Systems Inc

IT Support Intern

Lafayette, LA · On-site

$14.25 - $19/hr

... non-technical audiences. 5. Understand and practice GDS policies, procedures, and processes for ... ITIL Foundation. Learning Outcomes: 1. Accurately log, categorize, and document service tickets ...

MethodHub

Change & Release Coordinator

Dallas, TX · On-site

Release Engineering, Automation & Environment Management (Prod & Non-Prod) Position Summary: We are ... ITIL methodologies (ITIL Foundation certification preferred). * Communication: Excellent ...

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

Clear verbal and written skills to explain fixes to non-technical users. * Technical Basics ... CompTIA A+, ITIL Foundation, or Microsoft equivalents. * Work Style: Patience, problem-solving ...

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How much do non union itil foundation jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for non union itil foundation in the United States is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Non Union Itil Foundation vs Non Union Service Desk Technician?

AspectNon Union Itil FoundationNon Union Service Desk Technician
CertificationsITIL Foundation, IT service management certificationsBasic IT support certifications, such as CompTIA A+
Work EnvironmentIT service management, process-driven rolesHelp desk, technical support, customer service
Industry UsageIT service providers, large organizationsIT support departments, tech companies

The Non Union Itil Foundation focuses on IT service management principles and certifications, emphasizing process improvement and best practices. In contrast, the Non Union Service Desk Technician primarily handles technical support and customer service tasks. While both roles may work in IT environments, the Itil Foundation role is more strategic and process-oriented, whereas the Service Desk Technician role is more operational and support-focused.

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The most popular types of Itil Foundation jobs are:

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Systems Analyst II/ITIL Specialist, Junior

ASM Research

Remote

Full-time

Re-posted 25 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 226 rated it services

Job description

The ITSM Functional Analyst specializes in IT service-management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes, designs, and configures incident, problem, change, request, and related processes in the ITSM platform and partners with operations and governance teams to standardize procedures and define KPIs and SLAs. The ITSM Functional Analyst also develops documentation and training materials, facilitates process workshops, and produces reporting and dashboards that give leadership actionable insights into service performance and improvement opportunities.
Key Responsibilities
  • Analyze existing ITSM processes and tool workflows, identify gaps against ITIL guidance, and recommend improvements that reduce disruptions and increase consistency.
  • Configure and maintain ITSM platforms to support incident, problem, change, request, and knowledge management processes, including forms, queues, and automation rules.
  • Define, track, and report on KPIs and SLAs such as incident resolution time, change success rate, and request volume, delivering dashboards and reports for leadership.
  • Facilitate process design and review workshops with technical and business stakeholders, documenting procedures, role definitions, and RACI models.
  • Develop and maintain ITSM process documentation, runbooks, and training materials, and deliver targeted training to IT teams and service-desk staff.
  • Ensure ITSM processes and records align with governance, audit, and compliance requirements, including approvals and evidence capture.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience.
  • 2-5 years of experience in systems analysis, ITSM, or related IT operations roles, including direct work with incident and problem management tools.
  • Foundational understanding of ITIL or similar service-management frameworks and experience applying them to IT operations.
  • Experience configuring or supporting ITSM platforms, including workflow, form, and report configuration.
  • Strong analytical, documentation, and communication skills with the ability to work effectively with technical and non-technical stakeholders.
  • Candidates must possess a current secret security clearance.

Preferred Qualifications
  • ITIL Foundation or higher-level ITIL certification or equivalent training.
  • Experience in a highly regulated or audited IT environment with formal change-management and service-reporting requirements.
  • Experience facilitating cross-functional workshops and presenting findings and recommendations to leadership.
  • Experience implementing light automation or scripting within ITSM tools to improve process efficiency.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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