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Itil Foundation Jobs (NOW HIRING)

SMS DATA PRODUCTS GROUP, INC

ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification) * Active Secret clearance SMS is an Equal Opportunity Employer. All qualified applicants will receive ...

1 point system

Windows Engineer

Reston, VA · On-site

Strong knowledge of ITIL Foundation. Understanding of service lifecycle, service strategy, and continual service improvement * Excellent communication and documentation abilities Required: * Recent ...

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How much do itil foundation jobs pay per year?

As of Aug 6, 2026, the average yearly pay for itil foundation in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

Is ITIL a good career path?

ITIL Foundation certification is a valuable credential for IT service management roles, such as IT support, operations, and service management positions. It demonstrates knowledge of best practices and can improve job prospects and career advancement in IT service environments.

What is an ITIL Foundation job?

An ITIL Foundation job typically involves applying ITIL (Information Technology Infrastructure Library) best practices to improve IT service management (ITSM) processes. Professionals in this role ensure IT services align with business needs, enhance efficiency, and reduce downtime. Common job titles include IT Service Desk Analyst, IT Support Specialist, and ITIL Process Coordinator. Responsibilities may include incident management, problem resolution, and process optimization. ITIL Foundation certification is often required or preferred for these roles.

What kinds of career advancement opportunities are available for professionals who start in an ITIL Foundation-based position?

Starting in an ITIL Foundation-based role provides a solid entry point into IT service management, opening doors to positions such as IT Service Desk Manager, Service Delivery Manager, or Process Owner as you gain experience. Many organizations encourage further training in advanced ITIL modules or related certifications in areas such as project management or business analysis for career progression. With increased expertise, you may also transition into consultancy or leadership roles overseeing larger teams or IT transformation projects. This path offers continuous learning opportunities and the chance to make a significant impact on organizational IT efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive in the ITIL Foundation position, and why are they important?

To thrive in an ITIL Foundation role, a strong understanding of IT service management principles, process optimization, and incident/problem management is essential, usually demonstrated by the ITIL Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is common, as is experience with ticketing and workflow systems. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this position. These competencies are critical for ensuring efficient IT service delivery and continuous improvement within complex organizational environments.

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Itil Foundation jobs near you
Infographic showing various Itil Foundation job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

Project Management Service Delivery Mgr.

AgreeYa Solutions

Phoenix, AZ • On-site

Other

Posted 21 days ago

Job description

Job Title:   Project Management Service Delivery Mgr.

Location: Phoenix AZ

 Core Focus (Priorities)

  • Project Management / Delivery (40%)

    • Coordinate enterprise IT projects

    • Drive execution and cross-functional initiatives

    • Resource coordination and stakeholder communication

  • Process Improvement (30%)

    • ITIL-based process improvements

    • SOPs, workflows, RACI, documentation

    • Process standardization and governance

  • Analytics (30%)

    • KPI and SLA reporting

    • Dashboards and operational metrics

    • Executive reporting and data-driven recommendations

Must-Have Experience

  • 5+ years in IT Operations, IT Service Delivery, Technical Analysis, PMO, or IT Governance

  • Enterprise IT environment

  • ITIL / ITSM knowledge

  • Project delivery experience

  • Process documentation and continuous improvement

  • Stakeholder management

  • Governance, compliance, or audit exposure

  • Strong communication and presentation skills

Preferred Skills

  • ServiceNow (preferred)

  • ITIL Foundation

  • COBIT

  • Power BI / Excel reporting

  • Lean / Six Sigma

  • GRC / Risk / Compliance

Key Responsibilities:

  • Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations

  • Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models

  • Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities

  • Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs)

  • Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy

  • Track and report on IT process performance using KPIs, metrics, and dashboards

  • Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization

  • Assist with service delivery management activities

Apply