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Itil Foundation Jobs (NOW HIRING)

CBTS

Cloud Admin(no third party, only W2)

Cincinnati, OH · On-site

$40 - $45/hr

Preferred Skills: 1 - 3 years' experience working with Active Directory 1 - 3 years' experience working with VMWare SAN experience (EMC preferred) MCSE certification VMWare VCP WSUS ITIL Foundation ...

1 point system

Windows Engineer

Reston, VA · On-site

Strong knowledge of ITIL Foundation. Understanding of service lifecycle, service strategy, and continual service improvement * Excellent communication and documentation abilities Required: * Recent ...

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How much do itil foundation jobs pay per year?

As of Jun 9, 2026, the average yearly pay for itil foundation in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is an ITIL Foundation job?

An ITIL Foundation job typically involves applying ITIL (Information Technology Infrastructure Library) best practices to improve IT service management (ITSM) processes. Professionals in this role ensure IT services align with business needs, enhance efficiency, and reduce downtime. Common job titles include IT Service Desk Analyst, IT Support Specialist, and ITIL Process Coordinator. Responsibilities may include incident management, problem resolution, and process optimization. ITIL Foundation certification is often required or preferred for these roles.

What kinds of career advancement opportunities are available for professionals who start in an ITIL Foundation-based position?

Starting in an ITIL Foundation-based role provides a solid entry point into IT service management, opening doors to positions such as IT Service Desk Manager, Service Delivery Manager, or Process Owner as you gain experience. Many organizations encourage further training in advanced ITIL modules or related certifications in areas such as project management or business analysis for career progression. With increased expertise, you may also transition into consultancy or leadership roles overseeing larger teams or IT transformation projects. This path offers continuous learning opportunities and the chance to make a significant impact on organizational IT efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive in the Itil Foundation position, and why are they important?

To thrive in an ITIL Foundation role, a strong understanding of IT service management principles, process optimization, and incident/problem management is essential, usually demonstrated by the ITIL Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is common, as is experience with ticketing and workflow systems. Strong analytical thinking, communication, and stakeholder management skills help professionals excel in this position. These competencies are critical for ensuring efficient IT service delivery and continuous improvement within complex organizational environments.

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Itil Foundation jobs near you
Infographic showing various Itil Foundation job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.
CMDB Platform and ITIL Process Governance Administrator

CMDB Platform and ITIL Process Governance Administrator

Vangard, Inc.

Wayne, PA

Full-time

Posted 27 days ago

Job description

Core Responsibilities

CMDB Data Stewardship & Governance

  • Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
  • Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
  • Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
  • Define and maintain governance policies, standards, and controls aligned with audit and risk expectations

Platform & Process Collaboration

  • Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
  • Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement

Metrics & Reporting

  • Develop and maintain data quality metrics, dashboards, and reporting frameworks
  • Prepare governance insights and reporting for leadership, audit, and compliance discussions

AI Platform & Process Governance

  • Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use

  • Define and document AI governance guardrails, including approved datasets, controls, and escalation paths

  • Assist in translating AI governance requirements into process controls and certification checkpoints

  • Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks


Qualifications

  • Minimum of five years related work experience, with at least one year of IT service management experience.

  • Undergraduate degree or equivalent combination of training and experience.

  • ITIL Foundation Certification

  • Experience in IT systems, CMDB, data administration, or governance environments

  • Data normalization experience and ability to maintain high-quality structured data

  • Data governance experience, including policies, standards, and controls

  • Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment

  • Understanding of ITIL processes and service management concepts

  • Experience or exposure to cloud platforms (AWS, Azure, or similar)

  • Strong communication and collaboration skills across technical and business stakeholders

Preferred

  • Hands-on experience with ServiceNow (CMDB, ITSM modules)

  • ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year

  • Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)

  • Knowledge of CMDB governance, certification campaigns, and audit readiness practices

  • Experience with reporting, dashboards, or data analytics tools

  • Exposure to AI governance, AIOps, or automated service management processes

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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