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Remote Global Service Desk Jobs (NOW HIRING)

TEKsystems

Service Desk Technician

Lansing, MI · Remote

$18/hr

... remote position. Application Deadline This position is anticipated to close on Jul 24, 2026. About ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

TEKsystems

Service Desk Technician

Southfield, MI · Remote

$18/hr

... remote position. Application Deadline This position is anticipated to close on Jul 24, 2026. About ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Global Data Consultants

Service Desk Analyst

Chambersburg, PA · Remote

$20.50 - $27.75/hr

Overview GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is ... Position Overview Global Data Consultants, LLC is currently seeking a Service Desk Specialist to ...

Insight Global

Service Desk Analyst

Orlando, FL · Remote

$19/hr

Week 2: The first half of the week will be onsite , with the second half transitioning to remote ... Service desk experience * Call center or high-volume phone support experience * ServiceNow * Heal ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and ... Ensure adherence to service desk processes in line with company policies. * Service Level ...

LeadStack Inc.

Service Desk Analyst

$21 - $28.75/hr

... and remote users. • Deliver end-user support and general training (via telephone or chat) on ... Service Desk experience. • High-quality customer service skills • Virtual Desktop ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term Contract Pay ...

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to manage US Service Desk operations in a fast-paced environment, where no two days are the same. Further ...

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How much do remote global service desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote global service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Global Service Desk professional, and why are they important?

To thrive as a Remote Global Service Desk professional, you need strong troubleshooting abilities, technical knowledge of IT systems, and typically a background in information technology or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and standard operating procedures is essential. Excellent communication, patience, and problem-solving skills help in effectively supporting users from diverse backgrounds and locations. These competencies are crucial for ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction in a remote environment.

What is a Remote Global Service Desk?

A Remote Global Service Desk is a centralized team that provides technical support and assistance to users across different locations worldwide, typically via phone, email, or chat. This team operates remotely, allowing them to help resolve IT issues, answer inquiries, and facilitate communication between users and IT departments regardless of geographical boundaries. Remote Global Service Desk professionals handle a wide range of issues, from password resets to troubleshooting software and hardware problems, ensuring seamless technology experiences for employees or customers globally.

How does a Remote Global Service Desk professional typically collaborate with international teams to resolve IT issues efficiently?

As a Remote Global Service Desk professional, you'll regularly coordinate with colleagues and users across different time zones and cultures. Effective collaboration involves clear communication through ticketing systems, video calls, and chat platforms to ensure timely problem resolution. You'll often need to document issues thoroughly for handovers between regional teams, and adapt your approach based on varying technical standards and user expectations worldwide. This dynamic environment promotes strong teamwork and broadens your understanding of global IT operations.

What is the difference between Remote Global Service Desk vs Remote IT Support Specialist?

AspectRemote Global Service DeskRemote IT Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support CenterCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentGlobal, multi-industry, corporate help desksCorporate, small business, or enterprise environments
Employer & IndustryLarge corporations, MSPs, multinational companiesIT service providers, tech companies, internal IT teams

The Remote Global Service Desk primarily handles support for multiple clients or global users, focusing on incident management and customer service across industries. In contrast, a Remote IT Support Specialist often provides technical support within a specific organization or for particular products. Both roles require similar certifications and involve remote work, but the scope and client base differ.

More about Remote Global Service Desk jobs
What cities are hiring for Remote Global Service Desk jobs? Cities with the most Remote Global Service Desk job openings:
What are the most commonly searched types of Global Service Desk jobs? The most popular types of Global Service Desk jobs are:
What states have the most Remote Global Service Desk jobs? States with the most job openings for Remote Global Service Desk jobs include:
What job categories do people searching Remote Global Service Desk jobs look for? The top searched job categories for Remote Global Service Desk jobs are:
Remote Global Service Desk jobs near you
Infographic showing various Remote Global Service Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Executive Director, Global Technology Service Management

Executive Director, Global Technology Service Management

BeiGene, Inc.

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.
The Executive Director, Global Technology Service Management executes BeOne's enterprise service management strategy and leads the governance and operational performance needed to improve service reliability, employee productivity, business continuity, and technology-enabled business outcomes.
This role oversees the ServiceNow platform, global service desk operations, executive support, ITSM processes, service governance, automation, experience management, and performance accountability as an integrated service management ecosystem designed to deliver consistent, scalable, and high-quality technology services worldwide.
In partnership with regional delivery, workplace technology, infrastructure, enterprise platform, and business leaders, the Executive Director standardizes services, strengthens operational excellence, and improves employee experience through data-driven, AI-enabled service delivery.
Essential Functions of the Role:
Enterprise Service Management & Governance
  • Define and execute the enterprise service management framework, including standards, governance, service ownership, support models, escalation paths, and lifecycle practices.

  • Maintain service catalog governance, service taxonomy, service data quality, and consistent onboarding practices for technology services.

  • Extend enterprise service management practices beyond IT where appropriate to enable consistent, controlled, and measurable business services.

  • Drive continual service improvement across the technology service portfolio.

Service Performance & Accountability
  • Partner with service owners across infrastructure, collaboration, workplace technologies, enterprise platforms, and regional delivery to define KPIs, SLAs, XLAs, scorecards, service reviews, and reporting standards that clearly measure and communicate service health, performance, experience, and business impact.

  • Use service analytics, trend data, employee sentiment, and operational insights to identify friction, reduce recurring issues, and improve service reliability.

  • Translate performance insights into prioritized improvement actions that strengthen employee experience, business stakeholder satisfaction, and service outcomes.

ServiceNow, ITSM & Automation
  • Own ServiceNow platform governance, adoption, data quality, roadmap execution, and business outcomes as the enterprise system of record and system of action for technology service management.

  • Lead maturity of Incident, Request, Change, Problem, Knowledge, Asset, Configuration, Service Catalog, and related ITSM disciplines.

  • Advance workflow standardization, orchestration, self-service, virtual agent, knowledge management, predictive routing, agent assist, and AI-enabled service capabilities.

  • Establish guardrails for responsible automation and AI-enabled workflows, including human-in-the-loop controls, auditability, risk management, and measurable value realization.

Global Service Desk & Executive Support
  • Lead global service desk and executive support operations with consistent standards, regional alignment, and strong customer experience.

  • Drive operational excellence, workforce performance, quality management, and support model effectiveness.

  • Ensure support capabilities align with enterprise service management governance and operational requirements.

Compliance, Risk & Controls
  • Ensure service management processes and platforms meet applicable GxP, privacy, cybersecurity, audit, validation, and regulatory requirements.

  • Partner with Quality, Compliance, Validation, Cybersecurity, and Risk teams to maintain controls, procedures, and auditable records.

  • Support audits, inspections, assessments, and remediation of service management control deficiencies.

Leadership & Stakeholder Engagement
  • Build and lead a high-performing global service management organization.

  • Partner with regional delivery, platform, infrastructure, cybersecurity, architecture, and business leaders to align priorities and execution.

  • Foster accountability, service excellence, continuous improvement, customer-centric delivery, talent development, and succession planning.

Qualifications:
  • Bachelor's degree and 14+ years of technology operations, service management, or service delivery leadership experience, including 8+ years leading within complex global organizations.

  • Demonstrated success leading enterprise service management functions at scale, including service governance, ownership models, operating models, service data quality, and performance programs.

  • Deep experience with ServiceNow as an enterprise workflow platform, including platform governance, adoption, roadmap execution, data quality, and business outcome accountability.

  • Strong command of ITSM disciplines including Incident, Request, Change, Problem, Knowledge, Asset, Configuration, and Service Catalog Management.

  • Experience leading global service desk, executive support, and service performance management capabilities, including KPIs, SLAs, XLAs, scorecards, service reviews, employee sentiment, and stakeholder experience measures.

  • Experience operating in regulated pharmaceutical, biotechnology, healthcare, or similarly controlled environments with strong understanding of GxP, audit readiness, validation, privacy, cybersecurity, and operational controls.

  • Strong understanding of automation, workflow orchestration, self-service, virtual agents, knowledge management, predictive analytics, agent assist, and responsible AI-enabled service management capabilities.

  • Exceptional executive leadership, communication, stakeholder management, vendor management, talent development, and change leadership skills.

  • ITIL certification or equivalent service management expertise strongly preferred; ServiceNow leadership experience preferred

Global Competencies
When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.
  • Fosters Teamwork
  • Provides and Solicits Honest and Actionable Feedback
  • Self-Awareness
  • Acts Inclusively
  • Demonstrates Initiative
  • Entrepreneurial Mindset
  • Continuous Learning
  • Embraces Change
  • Results-Oriented
  • Analytical Thinking/Data Analysis
  • Financial Excellence
  • Communicates with Clarity

Salary Range: $278,200.00 - $358,200.00 annually
BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process. Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.
We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@beonemed.com.
BeiGene logo

About BeiGene

Sourced by ZipRecruiter

BeiGene (NASDAQ: BGNE; HKEX: 06160; SSE: 688235) is a global, science-driven biotechnology company focused on developing innovative and affordable medicines to improve treatment outcomes and access for patients worldwide. With a broad portfolio of more than 40 clinical candidates, we are expediting development of our diverse pipeline of novel therapeutics through our own capabilities and collaborations. We are committed to radically improving access to medicines for two billion more people by 2030. BeiGene has a growing global team of over 8,200 colleagues across five continents. For more information, please visit www.beigene.com .

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Cambridge, MA, US

Year founded

2010

Social media

Twitter

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