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Remote Global Service Desk Jobs (NOW HIRING)

National Veterinary Associates

Service Desk Technician

TX · Remote

$25/hr

Service Desk Technician National Veterinary Associates is a leading global pet care organization ... As a Service Desk Technician, you are our front-line team providing remote support to our hospitals ...

SAIC

Service Desk Agent

KY · Remote

$40K/yr

Remote Work, KY, US Date Posted: 2026-07-08 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance ...

Toptal

Director, Service Desk - US-Based

About Toptal Toptal is a global network of top talent in business, design, and technology that ... This is a remote position. We do not offer visa sponsorship or assistance. Applicants must be ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Service Desk (TSD) . This role serves as a 24x7x365 centralized Point of Contact (POC) for external ...

Naviga

Accounting Service Desk Specialist (Remote)

OR · On-site +1

About Our Client Our client is a global powerhouse in the legal services industry, consistently ... The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ...

Naviga

Accounting Service Desk Specialist (Remote)

About Our Client Our client is a global powerhouse in the legal services industry, consistently ... The Opportunity Our client is seeking an Accounting Service Desk Specialist to support strategic ...

Nordic

Lead and manage service desk teams, including driving improvement in hiring, training, retention, and performance management for fully remote staffing models * Working with Senior Leadership, will ...

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How much do remote global service desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote global service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Global Service Desk professional, and why are they important?

To thrive as a Remote Global Service Desk professional, you need strong troubleshooting abilities, technical knowledge of IT systems, and typically a background in information technology or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and standard operating procedures is essential. Excellent communication, patience, and problem-solving skills help in effectively supporting users from diverse backgrounds and locations. These competencies are crucial for ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction in a remote environment.

What is a Remote Global Service Desk?

A Remote Global Service Desk is a centralized team that provides technical support and assistance to users across different locations worldwide, typically via phone, email, or chat. This team operates remotely, allowing them to help resolve IT issues, answer inquiries, and facilitate communication between users and IT departments regardless of geographical boundaries. Remote Global Service Desk professionals handle a wide range of issues, from password resets to troubleshooting software and hardware problems, ensuring seamless technology experiences for employees or customers globally.

How does a Remote Global Service Desk professional typically collaborate with international teams to resolve IT issues efficiently?

As a Remote Global Service Desk professional, you'll regularly coordinate with colleagues and users across different time zones and cultures. Effective collaboration involves clear communication through ticketing systems, video calls, and chat platforms to ensure timely problem resolution. You'll often need to document issues thoroughly for handovers between regional teams, and adapt your approach based on varying technical standards and user expectations worldwide. This dynamic environment promotes strong teamwork and broadens your understanding of global IT operations.

What is the difference between Remote Global Service Desk vs Remote IT Support Specialist?

AspectRemote Global Service DeskRemote IT Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support CenterCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentGlobal, multi-industry, corporate help desksCorporate, small business, or enterprise environments
Employer & IndustryLarge corporations, MSPs, multinational companiesIT service providers, tech companies, internal IT teams

The Remote Global Service Desk primarily handles support for multiple clients or global users, focusing on incident management and customer service across industries. In contrast, a Remote IT Support Specialist often provides technical support within a specific organization or for particular products. Both roles require similar certifications and involve remote work, but the scope and client base differ.

More about Remote Global Service Desk jobs
What cities are hiring for Remote Global Service Desk jobs? Cities with the most Remote Global Service Desk job openings:
What are the most commonly searched types of Global Service Desk jobs? The most popular types of Global Service Desk jobs are:
What states have the most Remote Global Service Desk jobs? States with the most job openings for Remote Global Service Desk jobs include:
What job categories do people searching Remote Global Service Desk jobs look for? The top searched job categories for Remote Global Service Desk jobs are:
Remote Global Service Desk jobs near you
Infographic showing various Remote Global Service Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Global Service Analyst (Remote)

Global Service Analyst (Remote)

Johnson Controls

Boca Raton, FL • On-site, Remote

Full-time

Posted 27 days ago

Johnson Controls rating

8.1

Company rating: 8.1 out of 10

Based on 399 frontline employees who took The Breakroom Quiz

107th of 527 rated manufacturers

Job description

What you will do
The Global Service Analyst serves as the enterprise data steward for all upstream processes that directly impact On-Site Service delivery and Service Maintenance Agreement (SMA) performance. This role holds primary accountability for data accuracy, compliance, and process integrity across Sensormatic's cloud-based platforms, including ServiceMax (Field Service Management) and Oracle Subscription Management Cloud.
Through proactive data analysis, issue identification, and cross-functional collaboration, the Global Service Analyst ensures system accuracy and process adherence that enable reliable service performance reporting and informed decision-making. The role plays a key part in minimizing operational and financial risk by coordinating corrective actions with global process owners and driving sustainable improvements.
In support of timely and accurate SMA negotiations, this position manages the end-to-end lifecycle of a global portfolio of Service Maintenance Agreements-from financial and performance analysis through contract creation and ongoing maintenance in Oracle Subscription Management Cloud.
The Global Service Analyst partners closely with Sales, Service Operations, Order Management, Back Office Support, Billing, IT, and Data Governance teams, translating complex system and operational data into actionable insights, standardized processes, and measurable business outcomes that support continuous improvement.
How you will do it
System Stewardship & Data Governance
  • Serve as a steward of enterprise service and maintenance data, ensuring adherence to documented processes, standards, and system requirements.
  • Monitor compliance across responsible teams and implement remediation plans in partnership with process owners as needed.
  • Proactively identify, analyze, and escalate data integrity issues related to customer accounts, service sites, inventory, and entitlements.

Service Maintenance Agreement Lifecycle Management
  • Manage global pipeline activities for new and renewing Service Maintenance Agreements, including milestone tracking, timeline compliance, DOA monitoring, and performance reporting.
  • Ensure accurate and timely entry of executed agreements into Oracle Subscription Management Cloud and ServiceMax using standardized templates, Service Contract Amendment notifications, and Oracle SMC FBDI files.
  • Investigate contract setup and creation errors, identify root causes, and implement preventive controls to eliminate recurrence.
  • Oversee ongoing contract maintenance activities, including location changes, covered product updates, pricing revisions, and entitlement modifications, in alignment with established SLAs and governance standards.

Operational Enablement & Business Partnership
  • Leverage data insights and performance metrics to recommend process and system improvements that drive efficiency, protect margin, and strengthen operational execution.
  • Support the Global Service Leader in the management and oversight of service margin reporting, pricing tools, and aging service activity dashboards within Power BI.
  • Act as a trusted cross-functional partner and subject matter expert, building strong working relationships across global teams.
  • Perform additional duties as required in support of global service strategy and operational objectives.

What we look for
Education
  • Associate or bachelor's degree preferred in Business or Analytics related field or comparable Military training/experience.

Experience
  • 3 - 5 years experience in collecting, analyzing, and reporting on large data sets.
  • Project/Program management experience preferred.

License / Certifications
  • PMP or CAPM preferred

Skills
  • Advanced personal computer skills: Power BI, Power Automate, Excel, SharePoint, Smartsheet, and familiarity of formulas and forms within the Microsoft Suite of applications.
  • Leadership skills including influence management, team building, conflict resolution, organizational change management, and emotional intelligence.
  • Ability to manage and direct multiple projects simultaneously to drive solutions that meet or surpass customer expectations on time and within budget.
  • Ability to communicate effectively with varying audience groups and levels.
  • Strategic agility: anticipating future consequences and trends accurately.
  • Analytical skills to support the evaluation and interpretation of large data sets.

Who we are
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
HIRING SALARY RANGE: $76,100 - 95,100 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

What Johnson Controls employees say

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About Johnson Controls

Sourced by ZipRecruiter

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Industry

Machinery manufacturing, water transportation, public safety statistics centers and offices and manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

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