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Level I Support Jobs (NOW HIRING)

NDE Level I

Baytown, TX · On-site

$18 - $24/hr

Ultimately, this role supports the overall operational excellence and safety objectives of the ... Certification as an NDE Level I technician in at least one method (e.g., ASNT SNT-TC-1A or ...

Designer Level I

Glendale, AZ · On-site

$25 - $30/hr

Designer Level I Location: Phoenix, AZ Pay Range: $25-30/hour Contract Duration: 2 Years Fully ... services and support. Dexian connects the right talent and the right technology with the right ...

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Level I Support information

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$11

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How much do level i support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for level i support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are Level I Support?

Level I Support, also known as Tier 1 Support, refers to the initial point of contact for customers or users seeking technical assistance. These professionals handle basic issues such as password resets, software installation, troubleshooting simple hardware or software problems, and answering general inquiries. They typically follow scripted solutions and escalate more complex problems to higher-level support teams if needed. Level I Support is essential for ensuring users receive timely help and for filtering issues before they reach advanced technicians.

What are the most common challenges faced by Level I Support professionals, and how can they be managed effectively?

Level I Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated customers, and quickly diagnosing a wide range of basic technical issues. To manage these challenges, it's important to develop strong communication skills, maintain patience under pressure, and become proficient with ticketing systems and knowledge bases. Regular training and collaboration with more experienced team members can also help Level I Support staff resolve issues more efficiently and build confidence in their role.

What is the difference between Level I Support vs Help Desk Technician?

AspectLevel I SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentFrontline support, often in call centers or on-siteHelp desk, remote or on-site support roles
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionDiagnosing and resolving user issues, providing technical assistance
Industry UsageCommon in IT support, customer service, and technical departmentsWidely used in IT support, service desks, and technical support teams

Both roles involve entry-level technical support with similar certifications and work environments. The main difference lies in terminology; 'Help Desk Technician' is a more specific job title often used interchangeably with 'Level I Support,' but both focus on initial troubleshooting and customer assistance in IT support settings.

What are the roles of Level 1 support?

Level 1 support technicians are responsible for handling initial customer or user inquiries, troubleshooting basic technical issues, and providing solutions or escalating more complex problems to higher support levels. They often use remote tools, knowledge bases, and diagnostic procedures to resolve common issues efficiently.

What hot tech job pays $775 000?

A Level I Support role typically does not pay $775,000; such high salaries are usually associated with executive or specialized technical positions like senior engineers, data scientists, or CTOs. Entry-level support roles generally have lower compensation, but advanced roles with extensive experience, certifications, and leadership responsibilities can reach high six-figure or seven-figure salaries in certain companies or industries.

What are the key skills and qualifications needed to thrive as a Level I Support specialist, and why are they important?

To excel as a Level I Support specialist, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, remote desktop tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are crucial to ensure efficient technical support, high customer satisfaction, and smooth escalation of more complex problems.

What does level 1 support do?

Level I Support involves handling basic technical issues and customer inquiries, often through phone or chat. Support staff troubleshoot common problems, provide initial assistance, and escalate complex issues to higher support levels or specialized teams as needed.

What jobs pay 4000 a week without a degree?

A Level I Support role typically does not pay $4,000 a week; however, some high-paying jobs without a degree include sales positions, real estate agents, or skilled trades like electricians and plumbers, especially with experience and certifications. These roles often require strong skills, certifications, or licensing but not necessarily a college degree. Earnings can vary based on location, experience, and performance.
More about Level I Support jobs

Level I Technician

Jan X-ray Services, Inc.

Morganville, NJ • On-site

$30.32/hr

Other

Posted 27 days ago


Job description

About Company:


Jan X-Ray Services, Inc. (JANX) is a trusted industry leader in highly specialized non-destructive testing (NDT) and inspection services. With a strong presence across diverse and critical industries, JANX offers employees the opportunity to gain broad, hands-on experience in dynamic environments that drive real-world impact.

We deliver comprehensive NDT, construction support, maintenance, and inspection services across the oil and gas sector—including exploration, transmission, refining, and storage—along with structural inspections for infrastructure such as bridges, cranes, and commercial buildings. At JANX, our work supports the safety, reliability, and performance of essential assets nationwide.

We have a new opening for Level I NDT technician! This is a union position with free healthcare and a pension!

Duties and Responsibilities:

  • Assist Level II Technician in work execution and daily tasks assigned as required and assigned.
  • Prepare, set-up, and complete all necessary paperwork as required by client and company requirements under direct supervision.
  • Set-up boundaries and surveillance of work area, if required, and prevent unauthorized personnel from entering work area.
  • Responsible for replenishing and organizing the required supplies, as needed, to perform assign methods.
  • Perform basic NDT inspections based on the Level I method certified and capable of under direct guidance of the Level II Technician.
  • Responsible for cleanliness of all work areas and vehicles.
  • Observes test procedures and product compliance to learn internal and industry specifications; applying knowledge and skill learned based on Level I certifications.
  • Observe and learn the procedures required to perform work and to gain certification in the required NDT methods; applying knowledge and skill learned based on Level I certifications.
  • Observe and learn proper documentation process required for NDT testing; applying knowledge and skill learned based on Level I certifications.
  • Follow and enforce the Company required safe work practices and procedures at all times.
  • Follow and enforce Company policies at all times.
  • Demonstrate excellent communication skills, professionalism, and promote a positive customer service attitude internally and externally
  • Enforce and abide the requirements of safe operation and personal safety using required Personal Protective Equipment and Safe Practices per company policy
  • Perform all other duties as assigned.

Supervisory Responsibilities:

  • Not Applicable

Knowledge and Skills:

  • Knowledge of NDT equipment and processes based on Level I certification achieved.
  • Basic knowledge and understanding inspection technology.
  • Knowledge of radiation safety and operational field requirements regarding radiation safety.
  • Ability to read technical documents and procedures and apply them in the field, preferred.
  • The ability to understand the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of arithmetic and algebra, preferred.
  • Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Must have analytical capabilities for customer needs assessment and solutions identification.
  • Working knowledge of MS Office Suite of products.
  • A sense of urgency, good attention to detail, and follow-thru.
  • Firmly adheres to the values and ethics of JANX. Exhibits honesty, discretion, and sound judgment.
  • Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
  • Possess excellent communication skills to convey information to customers and colleagues effectively.

Education and Work Experience:

  • High school diploma or equivalent required.
  • 3+ months of experience in NDT industry is required.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Certificates and Licenses Required:

  • State Radiographer Card required.
  • Must meet minimum company requirements to operate a company vehicle and be eligible for coverage under Company insurance program.


Equal Opportunity Employer/Protected Veteran/Disability.


Pay range for this job level is per the current collective bargaining agreement which is $30.32 per hour and is a general guideline only for States that enforces pay transparency and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, certifications, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.