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Level I Support Jobs (NOW HIRING)

ADS Technology

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Helpdesk IT Support Specialist Level II

Miami, FL · On-site

$40K - $65K/yr

RESPONSIBILITIES • Contact clients on support issues via Phone and Email • Support multiple clients via remote session • Escalation to Support Level I support • Able to troubleshoot onsite ...

ADS Technology

Be Seen First

Helpdesk IT Support Specialist Level II

Miami, FL · On-site

$40K - $65K/yr

RESPONSIBILITIES • Contact clients on support issues via Phone and Email • Support multiple clients via remote session • Escalation to Support Level I support • Able to troubleshoot onsite ...

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Level I Support information

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$11

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$26

How much do level i support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for level i support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are Level I Support?

Level I Support, also known as Tier 1 Support, refers to the initial point of contact for customers or users seeking technical assistance. These professionals handle basic issues such as password resets, software installation, troubleshooting simple hardware or software problems, and answering general inquiries. They typically follow scripted solutions and escalate more complex problems to higher-level support teams if needed. Level I Support is essential for ensuring users receive timely help and for filtering issues before they reach advanced technicians.

What are the most common challenges faced by Level I Support professionals, and how can they be managed effectively?

Level I Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated customers, and quickly diagnosing a wide range of basic technical issues. To manage these challenges, it's important to develop strong communication skills, maintain patience under pressure, and become proficient with ticketing systems and knowledge bases. Regular training and collaboration with more experienced team members can also help Level I Support staff resolve issues more efficiently and build confidence in their role.

What is the difference between Level I Support vs Help Desk Technician?

AspectLevel I SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentFrontline support, often in call centers or on-siteHelp desk, remote or on-site support roles
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionDiagnosing and resolving user issues, providing technical assistance
Industry UsageCommon in IT support, customer service, and technical departmentsWidely used in IT support, service desks, and technical support teams

Both roles involve entry-level technical support with similar certifications and work environments. The main difference lies in terminology; 'Help Desk Technician' is a more specific job title often used interchangeably with 'Level I Support,' but both focus on initial troubleshooting and customer assistance in IT support settings.

What are the key skills and qualifications needed to thrive as a Level I Support specialist, and why are they important?

To excel as a Level I Support specialist, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, remote desktop tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are crucial to ensure efficient technical support, high customer satisfaction, and smooth escalation of more complex problems.
More about Level I Support jobs
What job categories do people searching Level I Support jobs look for? The top searched job categories for Level I Support jobs are:
Level I Support jobs near you
Infographic showing various Level I Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Records Support Associate Level I

Records Support Associate Level I

Xtreme Solutions Inc

Washington, DC • On-site

$21 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description:

The Records Support Associate I provide support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.


Qualifications:

· Good hand-eye coordi Select allnation and data entry skills.

· Ability to remain flexible and adapt under pressure in stressful situations, follow instructions and established procedures.

· Capable of performing repetitive tasks while maintaining a high level of accuracy and ability to lift at least 50 pounds.

· Ability to multi-task while paying attention to detail and accuracy.

· Excellent customer service skills.


Duties/Tasks:

· Perform record retirement projects.

· Ability to operate general automation software and possess a proficient ability to compare the quality of scanned data and imagines against established data storage standards prior to committing a scanned image to a permanent electronic image.

· Utilize work procedures and search techniques using current and historical filing systems used by Passport Services.

· Prepare files for retention, disposition, and retrieval purposes.

· Assist with maintaining the Division’s Mail Desk and perform the daily distribution of all incoming mail to the Division.

· Perform searching and filing functions.

· Operate high speed scanning equipment for PRISM database.

· Receive/load pallets and individual packages transportation carrier vehicles. Offload/move heavy materials from the office utilizing a pallet jack.

· Generate mailing labels, box and archive files for mailing and/or storage purposes.

· Receive, sort, dispense, and disassemble third-party mail.


Why Xtreme Solutions

At XSI, we're more than just a team; we're a family dedicated to achieving excellence and making a difference. We believe in fostering an environment where innovation, integrity, and satisfaction are not just goals but standards. We offer a competitive salary and an unrivaled benefits package designed to ensure the well-being and growth of our employees:

· Fully Paid Health, Dental, Vision, and Life Insurance

· Short and Long-Term Disability Coverage 100% employer paid

· Generous Paid Sick Time and Vacation Days

· 11 Paid Federal Holidays

· Attractive 401(k) with Company Fund and Match

· Tuition Reimbursement Program

· Commuter Benefits

· Career Development and Continuous Learning Opportunities


About Xtreme Solutions

XSI is a leading provider of information technology and professional services known for outstanding service delivery in a wide range of professional services engagements around the country. Team XSI continually meets and exceeds customer expectations. We are passionate about our work and making a difference.

Our vision is to be the best professional services management company for both our customers and our employees. We need employees that share this vision. Our remarkable employees are the key to our company's incredible success.


Xtreme Solutions is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age or veteran status. Requirements:
  • Department of Defense secret clearance (Required)
  • HS diploma (Associate’s or Bachelor's Degree Preferred)
  • One (1) year of office experience in a high-volume production environment, including;
  • One (1) year of experience utilizing a variety of Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, and Outlook)