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Level I Support Jobs (NOW HIRING)

REMPREX, LLC

Support Technician I (5:00 AM- 5:00 PM)

Lisle, IL · On-site

$21.25 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level I Support Technician is responsible for creating Trouble Tickets for issues that occur in AGS, resolving issues, and performing preventative maintenance to ensure the ongoing smooth ...

HMT LLC

NDE Level I

Baytown, TX · On-site

$18 - $24/hr

Ultimately, this role supports the overall operational excellence and safety objectives of the ... Certification as an NDE Level I technician in at least one method (e.g., ASNT SNT-TC-1A or ...

Remprex

Support Technician I (5:00 AM- 5:00 PM)

Lisle, IL · On-site

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Level I Support Technician is responsible for creating Trouble Tickets for issues that occur in AGS, resolving issues, and performing preventative maintenance to ensure the ongoing smooth ...

Pae

WIDS Specialist Level I

White Sands, NM · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

New

Pae

WIDS Specialist Level I

White Sands, NM · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The WIDS Specialist Level I, under senior WIDS personnel, assists in administering the Bastille ... Support day-to-day WIDS operations using the Bastille platform. * Monitor wireless environments and ...

New

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This candidate will be responsible for providing Level I and potentially some Level II ... Level I Support: Answer incoming customer repair calls. Be the first point of contact for our ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This candidate will be responsible for providing Level I and potentially some Level II ... Level I Support: Answer incoming customer repair calls. Be the first point of contact for our ...

eVero Corporation

Implementation Manager, Level I

Syosset, NY · On-site

$33 - $41/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Implementation Manager, Level I supports the successful implementation and onboarding of eVero's platform. This role serves as a trusted representative to clients by providing clear communication ...

GoNetspeed

Technical Support Technician

Manhattan, NY · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This candidate will be responsible for providing Level I and potentially some Level II ... Level I Support: Answer incoming customer repair calls. Be the first point of contact for our ...

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Showing results 21-40

All JobsLevel I Support Jobs

Level I Support information

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How much do level i support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for level i support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is level I support?

Level I Support, also known as Tier 1 Support, refers to the initial point of contact for customers or users seeking technical assistance. These professionals handle basic issues such as password resets, software installation, troubleshooting simple hardware or software problems, and answering general inquiries. They typically follow scripted solutions and escalate more complex problems to higher-level support teams if needed. Level I Support is essential for ensuring users receive timely help and for filtering issues before they reach advanced technicians.

What are the most common challenges faced by level I support professionals, and how can they be managed effectively?

Level I Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated customers, and quickly diagnosing a wide range of basic technical issues. To manage these challenges, it's important to develop strong communication skills, maintain patience under pressure, and become proficient with ticketing systems and knowledge bases. Regular training and collaboration with more experienced team members can also help Level I Support staff resolve issues more efficiently and build confidence in their role.

What is the difference between Level I Support vs Help Desk Technician?

AspectLevel I SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentFrontline support, often in call centers or on-siteHelp desk, remote or on-site support roles
ResponsibilitiesInitial troubleshooting, ticket logging, basic issue resolutionDiagnosing and resolving user issues, providing technical assistance
Industry UsageCommon in IT support, customer service, and technical departmentsWidely used in IT support, service desks, and technical support teams

Both roles involve entry-level technical support with similar certifications and work environments. The main difference lies in terminology; 'Help Desk Technician' is a more specific job title often used interchangeably with 'Level I Support,' but both focus on initial troubleshooting and customer assistance in IT support settings.

What are the key skills and qualifications needed to thrive as level I support?

To excel as a Level I Support specialist, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk, remote desktop tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues quickly. These skills are crucial to ensure efficient technical support, high customer satisfaction, and smooth escalation of more complex problems.
More about Level I Support jobs

What job categories do people searching Level I Support jobs look for?

The top searched job categories for Level I Support jobs are:

Level I Support jobs near you
Infographic showing various Level I Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Technical Support Representative Level I

Datawatch Systems, Inc

Bethesda, MD • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 hours ago

Job description

Overview
We are seeking a Technical Support Representative - Level I to join our team. In this role, you will be the first point of contact for customers, internal departments, and third-party vendors needing support with their access control and fire monitoring systems in commercial buildings. You will handle incoming phone calls and support tickets, manage access credentials, configure access control and visitor entry systems, and troubleshoot technical issues. This role involves troubleshooting, data entry, and strong communication and customer service skill.
Schedule is 3 - 11 pm Tuesday - Saturday or Sunday - Thursday. Pay rate is $20-22/hour plus benefits and paid time off.
All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D.
  • Location: Bethesda, MD
  • Travel: 0%
  • Salary Range: $20-22/hour

Responsibilities
  • Process client requests by phone and support tickets for access card activations, deactivations, and modifications
  • Adjust and maintain access control lock/unlock schedules per client requests
  • Manage visitor entry systems, including Doorking, SES, and AlphaTouch
  • Perform data entry to update alarm call lists, visitor lists, and system information
  • Use analytical thinking to troubleshoot access control systems with the clients or technicians in the field
  • Generate and provide reports to customers
  • Accurately document customer interactions

Qualifications
  • High school diploma or equivalent
  • Strong problem solving and troubleshooting abilities
  • Excellent data entry skills and attention to detail
  • Outstanding customer service and communication skills, both verbal and written
  • Ability to multi-task and work efficiently in a fast-paced environment
  • Proficiency in using computer systems and software applications
  • Previous call center, helpdesk, and/or customer service experience preferred

Benefits
Choice of Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent FSA Accounts
Employer-paid 50K life insurance
401K Plan with discretionary employer contribution
Employee Assistance Program
Commuter and Parking Benefit
Voluntary life, Short-term Disability and Long-term Disability Insurance
Voluntary portable Accident, Critical Illness Insurance
Paid holidays, vacation, sick and personal leave
Annual Performance Evaluation and Salary Adjustment Consideration

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