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Manager It Service Delivery Jobs (NOW HIRING)

CAI

IT Service Delivery Manager

Austin, TX · On-site

Job Summary As a Service Delivery Manager, you will lead and optimize IT service desk operations for a key client engagement in Austin, Texas. We are seeking an experienced Service Delivery Manager ...

trimarkusa

IT Service Management

Mansfield, MA

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery, management, and continuous improvement of IT services that support TriMark's business and end-user ...

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement ...

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement ...

BKF

Director of IT Service & Operations

Pleasanton, CA · On-site

Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement ...

City Brewing Co

IT Manager, Service Desk

Latrobe, PA · On-site

This role ensures the delivery of high-quality IT support services to internal users while driving continual service improvement, standardization, and scalability. The Service Desk Manager oversees ...

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Manager It Service Delivery information

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$29K

$93.9K

$160.5K

How much do manager it service delivery jobs pay per year?

As of Jul 22, 2026, the average yearly pay for manager it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
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Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 59% Full Time, 37% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

IT Service Delivery Manager

Sungrow USA Corporation

Houston, TX • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

The Company:


Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability.


IT Service Delivery Manager(ServiceNow):


The IT Service Delivery Manager (ITSM/ITIL ServiceNow SME) is responsible for managing Sungrow USA’s IT Service Desk operations and administering the ServiceNow platform. This role ensures efficient and responsive IT service delivery by overseeing ticket intake, resolution, reporting, and user support, while also owning and optimizing key ServiceNow modules across IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). This role offers an exciting opportunity to work with advanced ServiceNow capabilities and lead initiatives that transform IT operations into a future-ready model. The Service Delivery Manager will play a critical role in shaping technology services, driving innovation, and implementing best practices that enhance organizational performance.


Essential Duties and Responsibilities: • Lead and mentor the IT Service Desk • Ensure timely and accurate IT support • Oversee ticket intake and escalation handling • Develop and implement policies, procedures, and best practices for service desk operations • Manage onboarding and offboarding processes • Configure and administer ServiceNow workflows for incidents, request, and change management • Track SLAs and enforce compliance. • Act as ServiceNow SME for platform optimization • Assess ServiceNow performance, troubleshoot issues, and recommend solutions • Customize ServiceNow workflows, business rules, and configurations • Own ITSM modules: Incident, Problem, Change, Request • Manage Service Catalog and Knowledge Management • Maintain CMDB accuracy and asset records • Oversee ITOM modules: Discovery, Service Mapping • Manage Event Management and Operational Intelligence • Administer ITAM modules: HAM, SAM, License, Contracts • Generate reports on ticket volume and SLA performance • Analyze metrics and provide actionable insights • Create and maintain IT documentation and escalation paths • Create knowledge base articles and SOPs • Deliver user training and IT communications • Support ISO 27001 and SOC 2 compliance initiatives • Assist with audits and regulatory readiness • Drive process improvements and automation • Implement ITIL-aligned best practices • Create clear IT Service communications, updates, and announcements • Implement ITIL-aligned BRM to enhance collaboration and IT service delivery • Collaborate with engineers to streamline workflows. • Stay current with ServiceNow updates and new features • Recommend improvements to improve IT service delivery


Minimum Requirements:

• 3+ years managing ServiceNow with expertise in ITSM, ITOM, ITAM, and platform administration

• Completed at least one full ServiceNow implementation

• ITIL 4 Foundation certification (or ability to obtain)

• ServiceNow System Administrator (CSA) certification (or ability to obtain)

• Proven leadership and team management skills with strong technical expertise; able to explain complex concepts to non-technical users.

• Excellent communication and interpersonal skills; capable of working under pressure and resolving complex technical issues.


Education or Desired License and Certificates:

• Bachelor’s degree in IT, Computer Science, or equivalent experience

• ITIL 4 Intermediate certification (preferred)

• One CIS certification preferred: ITSM, Discovery, Event Management, Service Mapping, Risk & Compliance, Third-Party Risk, or Vulnerability Management Competencies

• IT Service Management & ITIL Framework with ServiceNow (ITSM, ITOM, ITAM)

• Customer Service & Technical Support

• Incident & Problem Management

• Leadership & Team Development

• Hardware & Software Troubleshooting

• Strong verbal and written communication, adaptability, proactive problem-solving, collaborative mindset

• Mandarin speaking is a plus.


Travel:

• 5%-10% as needed


Work Location and Status: • Full time, hybrid to any Sungrow USA office in Phoenix, Costa Mesa, or Houston

• No visa sponsorship


Compensation:

• Compensation commensurate with experience

• Competitive salary and annual bonus eligibility

• Comprehensive benefits package including health, dental, vision, and retirement plans

• Strong personal and company growth opportunities


Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.


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