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Manager It Service Delivery Jobs (NOW HIRING)

AAC Inc

IT Service Manager

Washington, DC

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Responsibilities may include, but are not limited to: ยท Manage day-to-day IT support operations ...

Summit Polymer

Manager, IT (Service Desk)

Portage, MI ยท On-site

With over 50 years serving the industry, we deliver engineering and product excellence to our ... TITLE: Manager, IT (Service Desk) FLSA STATUS: Exempt REPORTS TO: Director, IT SUMMARY: This is a ...

trimarkusa

IT Service Management

Mansfield, MA

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery, management, and continuous improvement of IT services that support TriMark's business and end-user ...

Enchanted Rock

IT Manager

Houston, TX ยท On-site

$90K - $111K/yr

As the IT Manager at ERock, you will lead the delivery, reliability, and continuous improvement of enterprise IT services, infrastructure, and end-user support. You will serve as the primary ...

Tang and Company

IT Manager

Torrance, CA ยท On-site

$99K - $122K/yr

We are seeking an experienced IT Manager to lead IT operations, service delivery, and governance across the organization. This role is responsible for establishing, executing, and continuously ...

SURE STEEL INC

IT Manager

Ogden, UT

$93K - $114K/yr

This position requires strong technical skills, leadership abilities, and a customer-focused approach to IT service delivery. Key Responsibilities: 1. IT Infrastructure Management: - Manage and ...

Careers - Airlite Plastics

Manager, IT Support

Omaha, NE ยท On-site

This position focuses exclusively on IT support operations, service delivery, workforce enablement ... Manage, lead, coach, and develop IT support professionals in alignment with Airlite Way principles ...

BISM

IT Manager

Baltimore, MD ยท On-site

$65K - $80K/yr

Provide IT service delivery strategy and thought leadership across all business platforms. * Ensure ... Must be able to effectively manage multiple priorities simultaneously. Strong customer service ...

Avnet, Inc.

IT Business Manager

Chandler, AZ

$93K - $114K/yr

The Business IT Enablement Manager serves as the strategic bridge between business stakeholders and ... Identifies and pursues opportunities for improving service delivery methods and support procedures.

Turion Space

Manager IT Operations

Irvine, CA ยท On-site

$150K - $185K/yr

Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery * Identify, build, and maintain automation for recurring IT ...

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Manager It Service Delivery information

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$29K

$93.9K

$160.5K

How much do manager it service delivery jobs pay per year?

As of Jul 1, 2026, the average yearly pay for manager it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
More about Manager It Service Delivery jobs
What cities are hiring for Manager It Service Delivery jobs? Cities with the most Manager It Service Delivery job openings:
What states have the most Manager It Service Delivery jobs? States with the most job openings for Manager It Service Delivery jobs include:
What job categories do people searching Manager It Service Delivery jobs look for? The top searched job categories for Manager It Service Delivery jobs are:
Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 30% Part Time, and 9% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
IT Service Manager

IT Service Manager

AAC Inc

Washington, DC

Full-time

Posted 23 days ago

Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

ยท      Manage day-to-day IT support operations and personnel across all tiers.

ยท      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

ยท      Drive continuous improvement initiatives for service delivery processes.

ยท      Create and maintain service desk procedures, workflows, and knowledge documentation.

ยท      Engage with stakeholders to ensure service stability and responsiveness.

ยท      Provide leadership guidance, coaching, and performance oversight for support teams.


Required Skills
Required Experience

ยท      BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.

ยท      Strong knowledge of ITIL-based service management frameworks.

ยท      Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.

ยท      The ability to analyze metrics and operational data to identify improvement opportunities.

ยท      ITSM platform system experience required (BMC or ServiceNow).

Qualifications:

ยท      Must obtain an agency public trust suitability determination prior to start date.

ยท      Excellent verbal and written communication and stakeholder-facing skills.

ยท      Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.

ยท      Ability to support high-priority and time-sensitive escalations.

ยท      Must have a positive and patient customer service attitude.

ยท      ITIL 4 and PMP or Scrum Master certifications are preferred but not required.

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