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Manager It Service Delivery Jobs (NOW HIRING)

mSupply

IT Service Desk Manager - US

Saint Louis, MO · Remote

Infrastructure, this role is responsible for driving operational excellence, service delivery performance, and continuous improvement across the IT support function. The Manager will lead key ...

Continental

Manager, IT Support

Sterling Heights, MI · On-site

The IT Support Manager oversees first-level support for all technologies, leading the team to deliver reliable service and managing IT Service Management practices to ensure continuous improvement.

KBP Brands

Manager, IT Services

Leawood, KS · On-site

$92K - $113K/yr

KBP is looking for a Manager, IT Services to lead day-to-day IT support operations with a strong ... Monitor and report on IT support metrics, service levels, and user experience feedback.

Hygiena LLC

Manager, IT Services & Support

Camarillo, CA · On-site

$105K - $130K/yr

... service performance to ensure consistent and reliable delivery of support. * Provides direct ... reports for IT management, highlighting trends and areas for infrastructure improvement.

Hirekeyz Inc

Service Delivery Lead

Orlando, FL · On-site

Service Management: Oversee the delivery of IT services, ensuring they meet the required service levels and quality standards. * Governance on IT service delivery with key stakeholders in US.

Caesars Entertainment

MGR INFORMATION TECHNOLOGY

Biloxi, MS · On-site

$84K - $103K/yr

The Property IT Manager oversees all information technology systems supporting Front-of-House ... service levels and delivery commitments are met. • Establishes, documents, and enforces practical ...

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Manager It Service Delivery information

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$29K

$93.9K

$160.5K

How much do manager it service delivery jobs pay per year?

As of Jun 8, 2026, the average yearly pay for manager it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
More about Manager It Service Delivery jobs
What cities are hiring for Manager It Service Delivery jobs? Cities with the most Manager It Service Delivery job openings:
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Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Global Manager, IT Support Services

Global Manager, IT Support Services

Resolution Technologies, Inc.

Hoboken, NJ

Full-time

Posted 9 days ago

Job description

Global Manager, IT Support Services The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas Operational Excellence & Proactive Strategy: Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business. Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones. Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.

Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce. Professional Team Development: High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.

Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences. Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding. Innovation & Digital Transformation: Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.

Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms. Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value. Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications Bachelor's degree in information technology or a related field preferred. 8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams. Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.

Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models. Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience. Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.

Exceptional communication, leadership, and stakeholder management skills. Global Manager, IT Support Services Preferred Qualifications Experience managing follow the sun operations and supporting distributed global teams. Proven success developing or scaling executive level/VIP support programs.

Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency. #RT

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