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Manager It Service Delivery Jobs in Indiana (NOW HIRING)

NYX, LLC

Senior IT Manager

New Albany, IN

$121K - $121K/yr

Hire, train, mentor, and coach IT staff to ensure high-quality service delivery. * Project Management: Direct large-scale IT projects, ensuring they are completed on time, within budget, and align ...

BorgWarner, Inc.

Site IT Manager

Kokomo, IN · On-site

$86K - $105K/yr

The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT ... The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and ...

BorgWarner

Site IT Manager

Kokomo, IN

$86K - $105K/yr

The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT ... The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and ...

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All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Indiana

Manager It Service Delivery information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do manager it service delivery jobs pay per year?

As of Aug 14, 2026, the average yearly pay for manager it service delivery in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What are popular job titles related to Manager It Service Delivery jobs in Indiana?

For Manager It Service Delivery jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Indiana look for?

The top searched job categories for Manager It Service Delivery jobs in Indiana are:

What cities in Indiana are hiring for Manager It Service Delivery jobs?

Cities in Indiana with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,390 per year, or $43 per hour.

Senior IT Service Delivery Manager

F. Hoffmann-La Roche Ltd

Indianapolis, IN • On-site

Full-time

Re-posted 6 days ago

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Senior IT Service Delivery Manager
The Opportunity
As a Senior IT Service Delivery Manager within the Diagnostics R&D Portfolio & Project Management (PPM) organization, you will champion the management, governance, and optimization of IT Services across the entire Diagnostics R&D department.
You will put the needs of our scientific teams at the center of everything you do-ensuring the right processes, resources, and KPIs are in place to meet service commitments. Success in this role requires skillfully navigating a highly complex, matrixed organization to execute comprehensive solution visions and drive strategic vendor partnerships.
Key Responsibilities
Stakeholder & Demand Management
  • Strategic Partnership: Identify, engage, and collaborate deeply with all R&D functional heads (including Labs, Computational Science & Engineering, Instrumentation, Engineering, Business Partnering, CDMA, and PPM). Understand their unique technical requirements and propose strategic solutions.
  • Demand Forecasting: Maintain a forward-looking perspective of the R&D ecosystem to proactively forecast future infrastructure, platform, and service demands.
  • Service Lifecycle Management: Drive the service lifecycle strategy in alignment with broader product roadmaps. Ensure services are clearly cataloged, easily discoverable, and highly consumable for R&D teams, continuously measuring success through User Experience (UX) metrics.

Operations, Governance & Process Optimization
  • Metrics & Performance: Define service runs against metrics that matter to R&D teams. Establish new Key Performance Indicators (KPIs), design measurement methods, and hold accountability for delivery against targets, deadlines, and quality standards.
  • Process Improvement: Spot operational insights and performance trends to continually drive process efficiencies and quality enhancements. Initiate changes to service specifications based on real-world data.
  • Incident & Escalation Management: Swiftly resolve operational incidents to minimize downtime, protecting scientific velocity and business goals. Manage high-profile escalations and implement root-cause improvements to reduce recurring issues.
  • Backlog Negotiation: Identify operational gaps, bottlenecks, and technical debt across R&D pillars. Advocate for the prioritization of operational needs directly within product team backlogs.
  • Service Continuity: Develop, evaluate, and continually refine business continuity and disaster recovery plans to safeguard critical R&D operations and datasets.

Financial, Sourcing & Vendor Management
  • Fiscal Accountability: Manage the team budget with full accountability for invoicing, billing controls, and compliance with local procurement, VMO, security, and legal processes.
  • Vendor Performance: Monitor vendor relationships to ensure external operations meet agreed-upon SLA metrics, constantly identifying opportunities to enhance external service delivery.
  • Sourcing Innovation: Lead Request for Proposal (RfP) processes, service benchmarking, and the onboarding or transition of services to new suppliers.
  • Strategic Sourcing: Partner with sourcing managers to align with global sourcing strategies, exploring modern delivery models (such as co-sourcing or end-to-end sourcing) that fit the R&D landscape.

Methodology & Leadership Innovation
  • Agile & DevOps Champion: Drive the implementation of Agile frameworks, DevOps maturity assessments, and automation initiatives to boost operational efficiency across internal and external teams.
  • Cultural Leadership: Act as a role model and mentor within the R&D organization. Foster a proactive, open-minded, and healthy "speak-up" culture.
  • VACC Leadership: Embody Servant, Creative, and VACC (Visionary, Architect, Catalyst, Coach) leadership behaviors. Guide peers and less experienced professionals through complex problem-solving while providing constructive feedback.

Who You Are
  • Bachelor's degree in IT, Computer Science, Business Administration, or a related field (MBA or Master's degree preferred). Industry certifications (e.g., ITIL, PMP, Agile/Scrum) are highly advantageous.
  • 10+ years of senior-level IT service delivery management experience with a proven track record in managing external vendors and collaborating closely with strategic sourcing/procurement functions. Diagnostics, Pharma, or R&D experience is a strong plus.
  • Vendor & Sourcing Collaboration: Proven experience in defining technical requirements and operational scopes for Master Service Agreements (MSAs) and Statements of Work (SOWs). Strong ability to partner effectively with Procurement and Legal teams to drive vendor onboarding and service transitions.
  • Financial & Operational Acumen: Strong capability in conducting Total Cost of Ownership (TCO) analysis, supporting "make vs. buy" assessments, and translating complex R&D business requirements into enforceable SLAs and OLAs with clear penalty/reward structures.
  • Technical Delivery: Deep expertise in the SDLC, Agile frameworks, and DevOps practices, with the ability to align IT service delivery with broader product roadmaps and business strategies.
  • Leadership & Influence: Exceptional communication, negotiation, and stakeholder management skills. Proven ability to influence within a highly matrixed organization, manage virtual/globally distributed teams, and embody a VACC (Visionary, Architect, Catalyst, Coach) leadership mindset.

The expected salary range for this position based on the primary location of Indianapolis, IN is between $118,700 - $220,400. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Relocation benefits are not available for this job posting.
#RDT2026
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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