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Manager It Service Delivery Jobs in Indiana (NOW HIRING)

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Information Technology Manager (IT) is responsible for overseeing the IT department's daily ... services, and cyber security measures, as well as familiarity with database management and ...

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

Diverse Lynx is a company seeking a Service Delivery Lead to oversee IT service delivery management. The role involves managing end-to-end support services, ensuring adherence to service level ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Define and deliver a consistent IT service experience for employees, including in-office technology ... Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.

Staffing

Be Seen First

IT Support Specialist

Indianapolis, IN · On-site

$28 - $29/hr

Outstanding customer service and organizational skills * Excellent communication and time management skills * Excellent working knowledge of the ITIL v3 processes in an IT service delivery * Fluent ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

Citizens Energy Group

Manager IT Infrastructure

Indianapolis, IN · On-site +1

$120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... deliver scalable infrastructure. By collaborating with Application and Security leaders, the ... Provide executive oversight of infrastructure operations and escalations, ensuring service levels ...

Citizens Energy Group

Manager IT Infrastructure

Indianapolis, IN · On-site +1

$120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... deliver scalable infrastructure. By collaborating with Application and Security leaders, the ... Provide executive oversight of infrastructure operations and escalations, ensuring service levels ...

Townsend Corporation

Director of IT Operations

Muncie, IN · On-site

$130K - $150K/yr

  • Medical

  • Retirement

  • PTO

The Director ensures technology services align with business objectives, are delivered efficiently ... Leadership & Team Management * Lead, mentor, and develop a team of systems administrators ...

Citizens Energy Group

Manager IT Infrastructure

Indianapolis, IN · Hybrid

$120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... deliver scalable infrastructure. By collaborating with Application and Security leaders, the ... Provide executive oversight of infrastructure operations and escalations, ensuring service levels ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

SubsidiarySteel DynamicsOverview This position is responsible for providing IT service desk support ... Handle requests & verify requested information with managers, and track progress. * Assist with ...

Collabera

IT Project Manager

Columbus, IN · On-site

$91K - $108K/yr

Collabera is a leader in IT staffing and services, specializing in providing high-quality IT resources to Fortune 500 and mid-size companies. They are seeking an IT Project Manager to manage and ...

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Showing results 21-40

All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Indiana

Manager It Service Delivery information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do manager it service delivery jobs pay per year?

As of Aug 15, 2026, the average yearly pay for manager it service delivery in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What are popular job titles related to Manager It Service Delivery jobs in Indiana?

For Manager It Service Delivery jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Indiana look for?

The top searched job categories for Manager It Service Delivery jobs in Indiana are:

What cities in Indiana are hiring for Manager It Service Delivery jobs?

Cities in Indiana with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,390 per year, or $43 per hour.

Information Technology Manager

MHG Hotels

Indianapolis, IN • On-site

$90K - $111K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

The Information Technology Manager (IT) is responsible for overseeing the IT department's daily operations, managing the organization's technology infrastructure, and ensuring the secure and efficient functioning of all IT systems. This role involves strategic planning and resource management, to support the company's technological needs. The ideal candidate will possess strong leadership skills, technical expertise, and a proactive approach to problem-solving.
As an Information Technology Manager, you will:
  • Develop and implement IT strategies aligned with the company's goals and objectives.
  • Ensure the security, reliability, and performance of all IT systems.
  • Monitor and respond to security incidents, conduct risk assessments and implement necessary controls.
  • Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and providing excellent support to staff.
  • Stay current with emerging security threats and industry best practices.

Preferred skills include:
  • Experience in managing IT help desk operations and handling IT tickets.
  • Proficiency in Microsoft 365 administration and Power Shell scripting
  • Strong technical knowledge of IT infrastructure, systems, and applications.
  • Familiarity with IT security practices and compliance requirements.
  • Effective communication and interpersonal skills.
  • Troubleshooting of application and network problems.
  • Development of protocols for staff technology usage.

Minimum Requirements:
To be considered for the role of Information Technology Manager, candidates must demonstrate a proven track record of leading IT teams and managing IT projects effectively. Strong technical knowledge of IT infrastructure, including servers, networks, hardware, and software applications, is essential. Candidates should have proficiency in system and network administration, including experience with virtualization, cloud services, and cyber security measures, as well as familiarity with database management and enterprise software solutions.
Benefits Offered:
  • Employee Referral Program $
  • Bonus Program $
  • Merit Increase $
  • Paid Vacation
  • Flex Days
  • 401k with Employer Contribution
  • Medical, Dental, Vision
  • Life Insurance
  • Long-term/Short-term Disability
  • Accident Insurance
  • Critical Insurance

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws.
If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

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