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Manager It Service Delivery Jobs in Indiana (NOW HIRING)

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

Support legal-specific applications, including document management systems and other business ... Enjoys helping people and delivering outstanding customer service. * Thrives in a fast-paced, high ...

Vaco LLC

IT Service Analyst

Indianapolis, IN · On-site

Experience with IT asset management and inventory control. What We're Looking For The ideal ... Enjoys helping people and delivering outstanding customer service. Thrives in a fast-paced, high ...

PinnaclePartners

IT Service Desk

Indianapolis, IN · On-site

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable ... delivering hands-on support across multiple locations. This is an excellent opportunity for a ...

NYX, LLC

Senior IT Manager

New Albany, IN

$121K - $121K/yr

Hire, train, mentor, and coach IT staff to ensure high-quality service delivery. * Project Management: Direct large-scale IT projects, ensuring they are completed on time, within budget, and align ...

BorgWarner

Site IT Manager

Kokomo, IN · On-site

$86K - $105K/yr

The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT ... The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and ...

BorgWarner, Inc.

Site IT Manager

Kokomo, IN · On-site

$86K - $105K/yr

The role ensures stable, secure, and standardized IT service delivery, aligned with enterprise IT ... The Site IT Manager represents all IT services at the site, owns site specific digital roadmap and ...

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

The Information Technology Manager (IT) is responsible for overseeing the IT department's daily ... services, and cyber security measures, as well as familiarity with database management and ...

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

Diverse Lynx is a company seeking a Service Delivery Lead to oversee IT service delivery management. The role involves managing end-to-end support services, ensuring adherence to service level ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

Define and deliver a consistent IT service experience for employees, including in-office technology ... Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$63 - $94/hr

This position reports to the IT Services Manager. WORK AUTHORIZATION REQUIREMENT Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

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Showing results 21-40

All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Indiana

Manager It Service Delivery information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do manager it service delivery jobs pay per year?

As of Sep 4, 2026, the average yearly pay for manager it service delivery in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are popular job titles related to Manager It Service Delivery jobs in Indiana?

For Manager It Service Delivery jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Indiana look for?

The top searched job categories for Manager It Service Delivery jobs in Indiana are:

What cities in Indiana are hiring for Manager It Service Delivery jobs?

Cities in Indiana with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,390 per year, or $43 per hour.

Manufacturing Operations IT Services Manager, US&C

Magnera Corporation

Evansville, IN • On-site

Full-time

Re-posted 10 days ago

Magnera rating

7.3

Company rating: 7.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Overview

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

The Manufacturing Operations IT Services Manager is responsible for leading and supporting the systems and services that enable manufacturing operations across production facilities in the US and Canada. This role partners closely with Manufacturing, Quality, Engineering, and site leadership to ensure systems used in the operations are reliable and meet business objectives for the sites.The position oversees manufacturing applications, shop floor systems, system integrations, and IT service delivery while driving continuous improvement, operational excellence, and technology innovation throughout the manufacturing environment.ResponsibilitiesManufacturing Systems Leadership
  • Ensure manufacturing applications, including MES, ERP production modules, Quality Management Systems, and shop floor automation platforms are supported effectively.
  • Ensure IT Infrastructure provides high availability and performance of manufacturing systems supporting production, quality, and other applications used by manufacturing operations.
  • Collaborate with other regional managers and directors to develop and execute technology roadmaps supporting manufacturing and digital transformation strategies that are aligned at the global level.
  • Collaborate with plant leadership to identify process improvement opportunities through technology solutions.
IT Service Delivery & Support
  • Lead IT support services for manufacturing facilities, ensuring timely resolution of incidents and service requests.
  • Participate in global incident management team.
  • Drive problem management and root cause analysis for recurring operational issues.
Operational Technology (OT) & Infrastructure
  • Support manufacturing equipment connectivity, industrial networks, PLC interfaces, SCADA systems, and IIoT solutions.
  • Partner with Engineering and Automation teams to maintain secure and reliable OT environments.
  • Ensure integration between plant floor systems and enterprise applications.
  • Collaborate with IT Infrastructure teams to ensure IT/OT infrastructure needs are met.
Project & Program Management
  • Lead manufacturing technology projects from requirements gathering through implementation and support.
  • Ensure successful deployment and adoption of new technology solutions.
Cybersecurity & Compliance
  • Collaborate with IT Security and local site Engineering teams to ensure security controls and best practices for manufacturing and OT environments.
  • Collaborate with IT Infrastructure and Security teams to ensure that vulnerability assessments,  efforts are effective and not disruptive.  Ensure that disaster recovery planning, and business continuity are effective with appropriate levels of risk management that the sites require for continued operations.
  • Support audit activities related to manufacturing systems and controls.
Data & Analytics
  • Colloborate with the Business Excellence teams to enable operational reporting, KPI dashboards, and manufacturing performance analytics.
  • Support initiatives involving smart manufacturing, predictive maintenance, and digital manufacturing technologies.
  • Promote data governance and data quality standards across manufacturing systems that are maintained at the site level.
People Leadership
  • Lead, mentor, and develop IT professionals supporting manufacturing operations for a team of upto 4 members across the US and Canada regions.
  • Foster a culture of customer service, accountability, innovation, and continuous improvement.
  • Build strong relationships with manufacturing, quality, engineering, and site leadership.
QualificationsEducation
  • Bachelor's degree preferred but not required in Information Technology, Computer Science, Engineering, Operations Management. 
Experience
  • 8+ years of experience in manufacturing IT, operational technology, or industrial systems environments.
  • 5+ years of leadership experience managing technical teams and service delivery.
  • Experience supporting manufacturing plants, production systems, and enterprise applications.
  • Proven experience leading digital transformation and manufacturing technology projects. 
Technical Skills
  • Manufacturing Execution Systems (MES)
  • ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
  • Quality Management Systems (QMS)
  • Industrial automation and control systems
  • SCADA, PLC, and industrial networking
  • Data analytics and visualization platforms
  • Cybersecurity and OT security frameworks
  • ITIL Service Management practices 
Key Competencies
  • Strategic Leadership
  • Business Partnership
  • Manufacturing Process Knowledge
  • IT Service Management
  • Project & Program Management
  • Continuous Improvement
  • Problem Solving & Decision Making
  • Change Management
  • Communication & Stakeholder Management
  • Team Leadership & Talent Development 
Success Measures
  • Manufacturing system uptime and reliability
  • Production-impacting incident reduction
  • SLA performance and customer satisfaction
  • Project delivery performance (scope, cost, schedule)
  • Adoption of digital manufacturing initiatives
  • Team engagement and development
Employment Type: FULL_TIME

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