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It Service Delivery Jobs (NOW HIRING)

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business ...

Coeur Mining

Lead, IT Service Delivery

Chicago, IL · On-site

Coeur is actively seeking an IT Service Delivery Lead responsible for coordinating and delivering high-quality end-user technology services for in-person and remote users based out of our downtown ...

A-dec, Inc.

IT Service Delivery Lead

Newberg, OR · On-site

The IT Service Delivery Lead provides hands-on leadership in the execution and continuous improvement of IT services operations, including help desk support, endpoint lifecycle coordination, vendor ...

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

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It Service Delivery information

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$29K

$93.9K

$160.5K

How much do it service delivery jobs pay per year?

As of Aug 14, 2026, the average yearly pay for it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Service Delivery professionals, and how can they be addressed?

IT Service Delivery professionals often encounter challenges such as managing high user expectations, ensuring consistent service quality, and coordinating between technical teams and business stakeholders. Balancing urgent incident responses with long-term process improvements can also be demanding. Effective communication, strong organizational skills, and adopting IT service management frameworks like ITIL can help address these challenges, enabling smoother collaboration and continuous improvement within the team.

What does an IT Service Delivery professional do?

An IT Service Delivery professional is responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of an organization. They oversee the planning, implementation, and management of IT services, focusing on maintaining service quality and meeting agreed-upon service levels. Their role often includes coordinating between IT teams and business stakeholders, managing incidents and service requests, and continuously seeking ways to improve service delivery processes.

What is the difference between It Service Delivery vs Network Administrator?

AspectIt Service DeliveryNetwork Administrator
CertificationsITIL, CompTIA, Network+CCNA, CompTIA Network+
Work EnvironmentClient-facing, service managementNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsOrganizations with complex networks, telecom companies

While It Service Delivery focuses on managing IT services, ensuring customer satisfaction, and coordinating support, Network Administrators primarily handle network infrastructure, configuration, and troubleshooting. Both roles require technical certifications and work within the IT industry, but their daily tasks and focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery professional?

To thrive as an IT Service Delivery Manager, you need a solid understanding of IT infrastructure, service management principles, and a relevant degree or ITIL certification. Familiarity with service management tools like ServiceNow, ticketing systems, and monitoring platforms is typically required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage client expectations effectively. These competencies are crucial for ensuring reliable IT services, high customer satisfaction, and seamless business operations.

What is the best IT service delivery job to work remotely?

IT Service Delivery roles such as Service Desk Manager, Technical Support Specialist, or IT Operations Manager often offer remote work options, especially when focused on coordinating services, managing tickets, and overseeing IT processes. These jobs typically require strong communication skills, familiarity with IT service management tools like ITIL, and the ability to troubleshoot remotely. Many organizations now support remote service delivery to improve flexibility and efficiency.
More about It Service Delivery jobs

What cities are hiring for It Service Delivery jobs?

Cities with the most It Service Delivery job openings:

What are the most commonly searched types of It Service Delivery jobs?

The most popular types of It Service Delivery jobs are:

What states have the most It Service Delivery jobs?

States with the most job openings for It Service Delivery jobs include:

It Service Delivery jobs near you
Infographic showing various It Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

IT Service Delivery Manager

Private Label Staff

Winter Park, FL • On-site

$70 - $75/hr

Contractor

Posted 14 days ago

Job description

Position Summary

We are seeking an experienced IT Service Delivery Manager to lead the daily operations of a technical support team responsible for delivering enterprise IT services across a multi-site environment. This individual will oversee service delivery, infrastructure support, project coordination, and operational excellence while ensuring high levels of customer satisfaction and adherence to service level agreements (SLAs).

The ideal candidate is a hands-on IT leader with experience managing technical teams, supporting enterprise infrastructure, driving process improvements, and collaborating across multiple technology disciplines.

Key Responsibilities

  • Lead and manage the daily operations of the IT support team, including supervisors, project leads, and technical staff.
  • Oversee IT service delivery, ensuring timely resolution of incidents and compliance with established SLAs.
  • Coordinate project schedules, resource planning, and operational priorities across multiple locations.
  • Monitor system performance, availability, and service metrics to ensure reliable IT operations.
  • Develop, implement, and maintain IT operational standards, procedures, and best practices.
  • Oversee incident, problem, change, and request management processes.
  • Manage the deployment, configuration, maintenance, and lifecycle of desktops, laptops, mobile devices, printers, servers, and related IT assets.
  • Coordinate enterprise software deployments, upgrades, patch management, and technology rollouts.
  • Collaborate with infrastructure, networking, security, and application teams to support new technology implementations.
  • Ensure compliance with organizational policies, security standards, and regulatory requirements.
  • Provide advanced technical support for hardware, software, networking, and telephony issues when needed.
  • Monitor service desk performance and drive continuous improvements to service quality and customer satisfaction.
  • Lead performance management, coaching, mentoring, and professional development for technical staff.
  • Support business continuity planning and disaster recovery initiatives.
  • Maintain technical documentation, operational procedures, and knowledge base articles.
  • Travel to multiple office locations to support technology deployments and operational needs (approximately 25–40%).

Required Qualifications

  • Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent professional experience.
  • Minimum 7 years of progressive IT experience supporting enterprise technology environments.
  • Previous experience leading technical teams or managing IT service delivery.
  • Strong understanding of IT infrastructure, desktop support, networking, servers, mobile devices, and enterprise applications.
  • Experience managing IT service management (ITSM) processes, including incident, change, problem, and request management.
  • Experience supporting enterprise software deployments, hardware lifecycle management, and patch management.
  • Strong troubleshooting, analytical, and organizational skills.
  • Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
  • Valid driver's license and ability to travel between office locations.

Preferred Qualifications

  • Experience supporting large enterprise or government IT environments.
  • Knowledge of ITIL principles and IT service management best practices.
  • Experience with disaster recovery, business continuity planning, and operational governance.
  • Experience leading infrastructure modernization or enterprise technology initiatives.

Key Skills

  • IT Service Delivery
  • Team Leadership & Staff Development
  • Infrastructure & Desktop Support
  • Incident & Problem Management
  • Asset Lifecycle Management
  • Enterprise Software Deployment
  • Network & Telephony Support
  • Customer Service & Stakeholder Management
  • Process Improvement
  • Project Coordination
  • Technical Documentation
  • Business Continuity & Disaster Recovery
  • IT Operations Management

What We're Looking For

We're looking for a collaborative IT leader who can balance day-to-day operational support with long-term service improvements. The ideal candidate is proactive, customer-focused, and experienced in leading technical teams while ensuring reliable, secure, and efficient IT services across a complex enterprise environment.