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It Service Delivery Jobs (NOW HIRING)

AAON, Inc.

Supervisor, IT Service Delivery

Tulsa, OK · On-site

Oversees organization-wide IT infrastructure, ensures seamless operation on various platforms. * Safeguards compliance with organizational policies and industry standards. * Collaborates with cross ...

SoftwareOne

IT Service Delivery Coordinator

Manhattan, NY · Hybrid

$20.75 - $27.50/hr

The role IT Service Delivery Coordinator Do you enjoy coordinating support teams and ensuring service excellence across multiple channels? Are you driven by SLA compliance, performance metrics, and ...

AAC Inc

IT Service Manager

Washington, DC · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...

trimarkusa

IT Service Management

Mansfield, MA

The IT Service Delivery Manager is the lead facilitator and accountable owner for the delivery, management, and continuous improvement of IT services that support TriMark's business and end-user ...

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All JobsIt Service Delivery Jobs

It Service Delivery information

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$29K

$93.9K

$160.5K

How much do it service delivery jobs pay per year?

As of Jul 3, 2026, the average yearly pay for it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Service Delivery professionals, and how can they be addressed?

IT Service Delivery professionals often encounter challenges such as managing high user expectations, ensuring consistent service quality, and coordinating between technical teams and business stakeholders. Balancing urgent incident responses with long-term process improvements can also be demanding. Effective communication, strong organizational skills, and adopting IT service management frameworks like ITIL can help address these challenges, enabling smoother collaboration and continuous improvement within the team.

What is the highest paying delivery service job?

In IT service delivery, roles such as senior IT project managers or IT directors typically have the highest salaries, often exceeding $100,000 annually. These positions require extensive experience, certifications like PMP or ITIL, and involve overseeing large-scale technology deployments and service management.

What does an IT Service Delivery professional do?

An IT Service Delivery professional is responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of an organization. They oversee the planning, implementation, and management of IT services, focusing on maintaining service quality and meeting agreed-upon service levels. Their role often includes coordinating between IT teams and business stakeholders, managing incidents and service requests, and continuously seeking ways to improve service delivery processes.

What jobs pay 4000 a week without a degree?

In IT Service Delivery, high-paying roles such as senior network administrators, IT project managers, or cybersecurity specialists can earn around $4,000 or more weekly, especially with extensive experience and certifications like Cisco or CompTIA. These positions often require strong technical skills, problem-solving abilities, and sometimes industry certifications rather than a formal degree.

What is the difference between It Service Delivery vs Network Administrator?

AspectIt Service DeliveryNetwork Administrator
CertificationsITIL, CompTIA, Network+CCNA, CompTIA Network+
Work EnvironmentClient-facing, service managementNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsOrganizations with complex networks, telecom companies

While It Service Delivery focuses on managing IT services, ensuring customer satisfaction, and coordinating support, Network Administrators primarily handle network infrastructure, configuration, and troubleshooting. Both roles require technical certifications and work within the IT industry, but their daily tasks and focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Manager, and why are they important?

To thrive as an IT Service Delivery Manager, you need a solid understanding of IT infrastructure, service management principles, and a relevant degree or ITIL certification. Familiarity with service management tools like ServiceNow, ticketing systems, and monitoring platforms is typically required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage client expectations effectively. These competencies are crucial for ensuring reliable IT services, high customer satisfaction, and seamless business operations.

What is the highest paid IT job?

The highest paid IT jobs typically include roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and IT Director, with executive-level positions often earning six-figure salaries or more. Specialized roles like Solutions Architect, Cloud Engineer, and cybersecurity executives also command high compensation, especially with advanced certifications and extensive experience.

What is delivery in the IT industry?

In IT service delivery, it refers to the process of providing and implementing technology solutions, such as software, hardware, or support services, to meet client requirements. It involves project management, coordination, and ensuring quality standards are maintained throughout the deployment. Effective delivery requires skills in communication, technical knowledge, and adherence to service level agreements (SLAs).
More about It Service Delivery jobs
What cities are hiring for It Service Delivery jobs? Cities with the most It Service Delivery job openings:
What are the most commonly searched types of It Service Delivery jobs? The most popular types of It Service Delivery jobs are:
What states have the most It Service Delivery jobs? States with the most job openings for It Service Delivery jobs include:
What job categories do people searching It Service Delivery jobs look for? The top searched job categories for It Service Delivery jobs are:
It Service Delivery jobs near you
Infographic showing various It Service Delivery job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
IT Service Delivery Manager - Americas

IT Service Delivery Manager - Americas

Bristow Group

Lake Charles, LA • On-site

Full-time

Posted 15 days ago

Job description

Job Description:

The IT Service Delivery Manager - Americas is accountable for theendtoend delivery, performance, and continuous improvement of IT enduser, workplace services, and related technologysupport across North and South America in support of missioncritical, safetysensitive aviation operations.

This role acts as asenior operational leader within Infrastructure & Operations, partnering closely withpeer I&O managers (Endpoint, Identity, Network, Cloud, Security) to ensure service consistency, operational resilience, and alignment to modern workplace and endpoint strategies.

The Service Delivery Manager ownsservice quality, user experience, lifecycle execution, and vendor performance, while driving modernization of the endpoint environment, standardized support processes, and metricsdriven continuous improvement.

PRINCIPAL RESPONSIBILITIES:

Service Delivery & Regional Operations Leadership

  • Own regional delivery of Service Delivery team, field support, and site IT services across the Americas.
  • Serve as the primary escalation point for service delivery failures and userimpacting operational risk.
  • Partner with global Service Delivery peers to maintain consistent standards, tooling, and service experience.
  • Build strong working relationships with regional business leaders and operational stakeholders.
  • Assist with the gathering of IT technical requirements for new initiatives

Endpoint & Modern Workplace Operations

  • Own operational delivery of the enterprise endpoint environment, including Windows, iPads, mobile devices, peripheral, and related systems.
  • Partner with Endpoint Engineering to support Intune, Autopilot, SCCM, and cloudmanaged device strategies
  • Ensure execution of hardware refresh, patching, encryption, configuration compliance, and software lifecycle standards.

ITSM, Metrics & Continuous Improvement

  • Own ITILaligned service management processes including Incident, Request, Problem, Change, and Knowledge Management
  • Use service metrics, KPIs, and customer experience data to identify trends, root causes, and improvement initiatives.
  • Drive repeatable, documented, and auditable service workflows.
  • Support audits by maintaining service documentation, metrics, and operational evidence.

Vendor & Partner Governance

  • Manage managed service providers and regional field support partners.
  • Conduct service reviews, track SLA performance, and lead remediation and improvement plans.
  • Partner with Procurement and I&O leadership on vendor lifecycle decisions and cost optimization.

PERSON SPECIFICATION: (minimum education requirements, key skills and experience)

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

Experience:

  • 5+ years in IT service delivery or IT operations leadership, including regional or global environments and thirdparty providers

Skills:

  • Service ownership mindset
  • Strong knowledge of ITIL framework
  • Strong documentation, analytical, and stakeholder communication skills.
  • Comfortable operating in regulated, missioncritical operational environments.
  • Ability to travel domestically & internationally

Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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