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It Service Delivery Jobs in Georgia (NOW HIRING)

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

Job ID: 65362 Position: IT Service Delivery Systems & Projects Coordinator Client: APS - IT Location: 130 Trinity Ave SW 5th Floor Atlanta, Georgia 30303-0000 Duration: 4 Months(Possibility of ...

Emory Healthcare

Supervisor, IT Field Services

Decatur, GA · On-site

$90 - $120/hr

Ensures service delivery meets established SLAs, KPIs, and customer service expectations Enforces adherence to IT service management processes (incident, request, and change management) * Monitors ...

Emory Healthcare

Supervisor, IT Field Services

Decatur, GA · On-site

$41.04 - $50.99/hr

Ensures service delivery meets established SLAs, KPIs, and customer service expectations Enforces adherence to IT service management processes (incident, request, and change management) * Monitors ...

Labcorp

IT Service Technician

Tucker, GA · On-site

... deliver greater value to customers and patients. With our global scale and deep expertise, you'll ... Local Client facing IT Field Technician performs new installations, break/swap service to include:

Computacenter

Service Delivery Manager

Norcross, GA · On-site

About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Operating in a hybrid IT environment, this role delivers end-to-end technical support for endpoint ...

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It Service Delivery information

See Georgia salary details

$24.5K

$79.3K

$135.5K

How much do it service delivery jobs pay per year?

As of Sep 4, 2026, the average yearly pay for it service delivery in Georgia is $79,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What does an IT Service Delivery professional do?

An IT Service Delivery professional is responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of an organization. They oversee the planning, implementation, and management of IT services, focusing on maintaining service quality and meeting agreed-upon service levels. Their role often includes coordinating between IT teams and business stakeholders, managing incidents and service requests, and continuously seeking ways to improve service delivery processes.

What are the key skills and qualifications needed to thrive as an IT Service Delivery professional?

To thrive as an IT Service Delivery Manager, you need a solid understanding of IT infrastructure, service management principles, and a relevant degree or ITIL certification. Familiarity with service management tools like ServiceNow, ticketing systems, and monitoring platforms is typically required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage client expectations effectively. These competencies are crucial for ensuring reliable IT services, high customer satisfaction, and seamless business operations.

What are some common challenges faced by IT Service Delivery professionals, and how can they be addressed?

IT Service Delivery professionals often encounter challenges such as managing high user expectations, ensuring consistent service quality, and coordinating between technical teams and business stakeholders. Balancing urgent incident responses with long-term process improvements can also be demanding. Effective communication, strong organizational skills, and adopting IT service management frameworks like ITIL can help address these challenges, enabling smoother collaboration and continuous improvement within the team.

What is the difference between It Service Delivery vs Network Administrator?

AspectIt Service DeliveryNetwork Administrator
CertificationsITIL, CompTIA, Network+CCNA, CompTIA Network+
Work EnvironmentClient-facing, service managementNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsOrganizations with complex networks, telecom companies

While It Service Delivery focuses on managing IT services, ensuring customer satisfaction, and coordinating support, Network Administrators primarily handle network infrastructure, configuration, and troubleshooting. Both roles require technical certifications and work within the IT industry, but their daily tasks and focus areas differ significantly.

What are the IT service delivery tasks?

IT Service Delivery involves managing and providing IT services to meet organizational needs, including tasks such as incident management, problem resolution, service request fulfillment, system monitoring, and ensuring service quality. It also includes coordinating with support teams, maintaining service level agreements (SLAs), and implementing process improvements using tools like ITIL frameworks. Effective communication and technical skills are essential for successful service delivery.

What are the most commonly searched types of It Service Delivery jobs in Georgia?

The most popular types of It Service Delivery jobs in Georgia are:

What are popular job titles related to It Service Delivery jobs in Georgia?

For It Service Delivery jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching It Service Delivery jobs in Georgia look for?

The top searched job categories for It Service Delivery jobs in Georgia are:

It Service Delivery jobs near you
Infographic showing various It Service Delivery job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,321 per year, or $38.1 per hour.

IT Service Delivery Coordinator

nLeague

Atlanta, GA • On-site

Contractor

Re-posted 22 days ago

Job description

Job ID: 65362

Position:  IT Service Delivery Systems & Projects Coordinator

Client: APS - IT

Location: 130 Trinity Ave SW 5th Floor   Atlanta,  Georgia    30303-0000

Duration: 4 Months(Possibility of extension)

On Site

Purpose:  

The Atlanta Public School System is seeking the services of an IT Service Delivery Systems & Projects Coordinator to provide technical support, system management, and training for the IT Service Delivery and Student Experience Team. 

Summary: 

  • Atlanta Public Schools’ Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home.
  • The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery.
  • The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards. Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions.
  • The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management.
  • This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations. This position will work under the supervision of the IT Service Delivery team. 

Scope of Work/Key Responsibilities:  

Adhere to established standard operating procedures through the following:  

Maintain exceptional customer service posture at ALL TIMES. 

Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team

Primary iiQ Management and Training Responsibilities: 

  • Manage and administer iiQ system for IT Service Delivery and Student Experience Team
  • Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians
  • Handle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology
  • Assist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school district
  • Monitor IT Service Delivery and Student Experience Tableau dashboards
  • Maintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technology
  • Work with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset Management
  • Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions o Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management Record and submit checklists or other documentation as required for upward reporting and accountability. 
  • Provide administrative support including calendar management, scheduling meetings, coordinating events, and managing correspondence for IT Service Delivery and Student Experience leadership
  • Prepare and organize documentation, reports, presentations, and meeting materials for the IT Service Delivery and Student Experience team