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Manager It Service Delivery Jobs in Georgia (NOW HIRING)

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to ...

Unum UK

Manager, IT Delivery

Atlanta, GA · On-site

$91K - $112K/yr

Unum is looking for an experienced IT Delivery Manager to lead a mid-size team of IT professionals ... The role is responsible for achieving the software/solutions/services delivery commitments of the ...

VIZIA Diagnostics

Senior IT Manager

Alpharetta, GA · Hybrid

$127K - $128K/yr

Reporting directly to the Chief Operating Officer (COO), the Senior Manager, IT will lead a small team of IT professionals and manage third party IT service providers to deliver support for internal ...

VIZIA Diagnostics

Senior IT Manager

Alpharetta, GA · Hybrid

$127K - $128K/yr

Reporting directly to the Chief Operating Officer (COO), the Senior Manager, IT will lead a small team of IT professionals and manage third party IT service providers to deliver support for internal ...

VIZIA Diagnostics

Senior IT Manager

Alpharetta, GA · On-site

$127K - $128K/yr

Reporting directly to the Chief Operating Officer (COO), the Senior Manager, IT will lead a small team of IT professionals and manage third party IT service providers to deliver support for internal ...

Computacenter

Service Delivery Manager

Norcross, GA · On-site

About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service ...

Bekaert

IT Infrastructure Service Manager

Atlanta, GA · On-site

$140 - $190/hr

Deliver regional infrastructure projects on time and within budget. * Lead office expansions, IT ... Skills IT Asset Management * IT Service Management (ITIL) * Patch & Vulnerability Management

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All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Georgia

Manager It Service Delivery information

See Georgia salary details

$24.5K

$79.3K

$135.5K

How much do manager it service delivery jobs pay per year?

As of Sep 1, 2026, the average yearly pay for manager it service delivery in Georgia is $79,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are popular job titles related to Manager It Service Delivery jobs in Georgia?

For Manager It Service Delivery jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Georgia look for?

The top searched job categories for Manager It Service Delivery jobs in Georgia are:

What cities in Georgia are hiring for Manager It Service Delivery jobs?

Cities in Georgia with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,321 per year, or $38.1 per hour.

IT Service Delivery Coordinator

Atlanta, GA • On-site

nLeague
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This job post has expired today. Applications are no longer accepted.

Job description

IT Service Delivery Systems & Projects Coordinator

The Atlanta Public School System is seeking the services of an IT Service Delivery Systems & Projects Coordinator to provide technical support, system management, and training for the IT Service Delivery and Student Experience Team.

Atlanta Public Schools’ Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home.

The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery.

The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards. Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions.

The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management.

This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations. This position will work under the supervision of the IT Service Delivery team.

Adhere to established standard operating procedures through the following:

Maintain exceptional customer service posture at ALL TIMES.

Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team

Primary iiQ Management and Training Responsibilities:

  • Manage and administer iiQ system for IT Service Delivery and Student Experience Team
  • Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians
  • Handle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology
  • Assist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school district
  • Monitor IT Service Delivery and Student Experience Tableau dashboards
  • Maintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technology
  • Work with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset Management
  • Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions o Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management Record and submit checklists or other documentation as required for upward reporting and accountability.

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