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It Service Delivery Jobs (NOW HIRING)

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the ...

IT Business Manager

Chandler, AZ · On-site

$93K - $114K/yr

Job Summary: Oversees information technology related activities within assigned scope of ... Identifies and pursues opportunities for improving service delivery methods and support procedures.

Salary: IT Service Engineer Position Summary We are seeking a highly skilled and experienced IT Service Engineer with a strong background in manufacturing or semiconductor environments. This role is ...

Contribute to the continuous improvement of IT service delivery processes. * Stay up to date with emerging technologies and industry best practices. * Provide outstanding customer service to our ...

Optimize workflows and implement automation to improve service delivery, reduce manual effort, and ... Build, lead, and mentor an IT service management team composed of internal staff and external ...

Job Summary The Manager of Service Delivery Management, reporting to the Senior Manager of IT Service Management (ITSM) will lead and coordinate intake, triage, and delivery for undefined or cross ...

Based in Dallas, Texas, this leadership position will serve as a strategic partner to the Country Leadership Team while overseeing IT infrastructure, service delivery, technology projects, and ...

The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for ... Deliver the highest level of exceptional customer service throughout every customer interaction

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It Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do it service delivery jobs pay per year?

As of Jul 24, 2026, the average yearly pay for it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Service Delivery professionals, and how can they be addressed?

IT Service Delivery professionals often encounter challenges such as managing high user expectations, ensuring consistent service quality, and coordinating between technical teams and business stakeholders. Balancing urgent incident responses with long-term process improvements can also be demanding. Effective communication, strong organizational skills, and adopting IT service management frameworks like ITIL can help address these challenges, enabling smoother collaboration and continuous improvement within the team.

What is the highest paying delivery service job?

In IT service delivery, roles such as senior IT project managers or IT directors typically have the highest salaries, often exceeding $100,000 annually. These positions require extensive experience, certifications like PMP or ITIL, and involve overseeing large-scale technology deployments and service management.

What does an IT Service Delivery professional do?

An IT Service Delivery professional is responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of an organization. They oversee the planning, implementation, and management of IT services, focusing on maintaining service quality and meeting agreed-upon service levels. Their role often includes coordinating between IT teams and business stakeholders, managing incidents and service requests, and continuously seeking ways to improve service delivery processes.

What jobs pay 4000 a week without a degree?

In IT Service Delivery, high-paying roles such as senior network administrators, IT project managers, or cybersecurity specialists can earn around $4,000 or more weekly, especially with extensive experience and certifications like Cisco or CompTIA. These positions often require strong technical skills, problem-solving abilities, and sometimes industry certifications rather than a formal degree.

What is the difference between It Service Delivery vs Network Administrator?

AspectIt Service DeliveryNetwork Administrator
CertificationsITIL, CompTIA, Network+CCNA, CompTIA Network+
Work EnvironmentClient-facing, service managementNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsOrganizations with complex networks, telecom companies

While It Service Delivery focuses on managing IT services, ensuring customer satisfaction, and coordinating support, Network Administrators primarily handle network infrastructure, configuration, and troubleshooting. Both roles require technical certifications and work within the IT industry, but their daily tasks and focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Manager, and why are they important?

To thrive as an IT Service Delivery Manager, you need a solid understanding of IT infrastructure, service management principles, and a relevant degree or ITIL certification. Familiarity with service management tools like ServiceNow, ticketing systems, and monitoring platforms is typically required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage client expectations effectively. These competencies are crucial for ensuring reliable IT services, high customer satisfaction, and seamless business operations.

What is the highest paid IT job?

The highest paid IT jobs typically include roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and IT Director, with executive-level positions often earning six-figure salaries or more. Specialized roles like Solutions Architect, Cloud Engineer, and cybersecurity executives also command high compensation, especially with advanced certifications and extensive experience.

What is delivery in the IT industry?

In IT service delivery, it refers to the process of providing and implementing technology solutions, such as software, hardware, or support services, to meet client requirements. It involves project management, coordination, and ensuring quality standards are maintained throughout the deployment. Effective delivery requires skills in communication, technical knowledge, and adherence to service level agreements (SLAs).
More about It Service Delivery jobs
What cities are hiring for It Service Delivery jobs? Cities with the most It Service Delivery job openings:
What are the most commonly searched types of It Service Delivery jobs? The most popular types of It Service Delivery jobs are:
What states have the most It Service Delivery jobs? States with the most job openings for It Service Delivery jobs include:
Infographic showing various It Service Delivery job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Principal, IT Project Management

Principal, IT Project Management

L3Harris Technologies

Melbourne, FL

$91K - $108K/yr

Full-time

Posted 12 days ago


Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Principal, IT Project Management

Job Code:37659

Job Location: (On Site) Melbourne, FL

Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off

Job Description:

The IT Business Partner for the Space and Mission Systems segment plays a critical role in aligning business strategy with technology execution. Serving as the strategic interface between IT and the business, this position develops trusted relationships across the segment to identify emerging needs, resolve issues, and drive value through technology solutions. The role also partners with business leaders to ensure IT considerations are embedded in bids, proposals, and strategic business plans.

Essential Functions:

  • Leading strategic planning, supporting implementation, and driving optimization of our digital systems. This role is driving collaboration, consistency and excellence from IT and maintains close business engagement.
  • Supporting the execution of sector digital transformation initiatives, ensuring alignment with sector business needs, enterprise digital transformation frameworks, and IT policies and technical best practices.
  • Building and maintaining strong relationships with IT Service and sub-service owners to understand strategic plans and identify areas impacting the business.
  • Providing highly valued strategic consulting support and guidance through key IT initiatives.
  • Communicating decisions, priorities, and relevant project information to cross-functional staff at various levels concerning business unit requests, projects, and initiatives.
  • Proactively sharing knowledge of technology risks and opportunities to build competitive advantages and enhance the efficiency and effectiveness of business units.
  • Versatility and leadership are essential in this role, as you will frequently address new and challenging problems, requiring a proactive and adaptable approach to develop effective solutions.
  • IT liaison between IT Senior Leadership and Segment Business Leadership for Operations, Manufacturing, Supply Chain, Finance, Real Estate, Engineering, etc.
  • Facilitate IT Service Delivery and escalations for business-critical services
  • Prioritize business requirements for annual strategic growth (SGP) and annual operating plan (AOP)
  • Coordinate and communicate the scheduling and implementation of major changes.
  • Attend critical segment and sector reviews, supporting IT inclusion in bids and business enablement
  • Maintain engagement and awareness of new business won and relative IT components
  • Engage in Segment Joint Strategic Planning for IT Enablement
  • Work with IT Service and sub-service owners to prioritize IT capabilities and collaborate on solutions that enable the business
  • Oversee successful completion of the Segment and IT sponsored initiatives
  • Conduct monthly finance reviews, focusing on allocations and passthrough forecasts/allocations.
  • Provide roadmap direction and leadership to ensure the successful implementation of IT strategy within the business.
  • Foster a trusted strategic partnership by guiding and supporting the business through the execution of IT initiatives.
  • Measure and monitor service delivery performance
  • Surface and advocate to improve IT service delivery challenges through operational excellence and Kaizen events
  • Evaluate emerging technologies and collaborate with business and technology teams to integrate new trends into an efficient Segment technology strategy.
  • Identify and communicate business IT needs, issues, challenges, and improvement opportunities with the IT Service Provider. Implement Performance Improvement Plans as necessary to restore performance levels to a healthy state.
  • Ability to support up to 25% offsite travel

Qualifications:

  • Bachelor's Degree and minimum 12 years of prior relevant experience. Graduate Degree and a minimum of 10 years of prior related experience. In lieu of a degree, minimum of 16 years of prior related experience.

Preferred Additional Skills:

  • Current/ active TS/SCI security clearance or the ability to obtain
  • Exceptional analytical and problem-solving abilities
  • Project Management certifications or relevant experience
  • Experience with IT Service Management tools (ServiceNow, Jira, ALM)
  • Demonstrated executive presence to effectively collaborate with leaders at every level
  • Experience in the Aerospace and Defense industry preferred
  • Cross-functional IT knowledge and experience (infrastructure, applications, security, etc.)
  • Self-directed, versatile, and able to prioritize multiple competing priorities and deliverables
  • Exceptional skills in written and verbal communication, mentorship, and leadership

#LI-NR1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Employment Type: Full-Time