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It Service Delivery Jobs (NOW HIRING)

OU Health

IT Service Manager

Oklahoma City, OK · On-site

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the ...

swirecc

Manager, IT Service Desk

Draper, UT · On-site

This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people ...

CYNET SYSTEMS

Service Delivery Manager

Richmond, VA · On-site

$50/hr

Own day-to-day service delivery across Retail, DC, and Corporate IT environments. * Ensure availability and performance of POS systems, store networks, WMS, logistics integrations, and business ...

Datwyler Group

IT Analyst

Montgomery, TX · On-site

... IT service delivery. Responsibilities : • Responsible for supporting IT/Operations and Manufacturing processes in accordance with Datwyler standards • Responsible for documenting IT and ...

swirecc

Manager, IT Service Desk

Draper, UT

This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people ...

L3HHCM20

Principal, IT Project Management

Melbourne, FL

$91K - $107K/yr

Facilitate IT Service Delivery and escalations for business-critical services * Prioritize business requirements for annual strategic growth (SGP) and annual operating plan (AOP) * Coordinate and ...

Pivotal Systems

IT Service Engineer

Fremont, CA · On-site

Salary: IT Service Engineer Position Summary We are seeking a highly skilled and experienced IT Service Engineer with a strong background in manufacturing or semiconductor environments. This role is ...

Collabera

IT Service Coordinator

Saint Petersburg, FL · On-site

Combining process management and industry best practices into a standard approach that enables the organization to deliver quality IT services to meet business needs and adhere to service-level ...

Continuserve

IT Procurement Specialist

Campbell, CA · On-site

We have deep category knowledge and deliver personalized service to help businesses impact their ... Our MSP team specializes in providing IT Services, IT Support on-premise or remote, COLO support, I ...

Amplifon

IT Applications Service Manager

Barnegat, NJ · Hybrid

The ultimate goal is to deliver efficient, cost-effective IT services with outstanding user experience, enabling the organization to achieve its business objectives. Responsibilities and Key ...

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All JobsIt Service Delivery Jobs

It Service Delivery information

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$29K

$93.9K

$160.5K

How much do it service delivery jobs pay per year?

As of Jun 12, 2026, the average yearly pay for it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Service Delivery professionals, and how can they be addressed?

IT Service Delivery professionals often encounter challenges such as managing high user expectations, ensuring consistent service quality, and coordinating between technical teams and business stakeholders. Balancing urgent incident responses with long-term process improvements can also be demanding. Effective communication, strong organizational skills, and adopting IT service management frameworks like ITIL can help address these challenges, enabling smoother collaboration and continuous improvement within the team.

Which IT job is in demand now?

IT Service Delivery roles are in high demand due to the need for efficient technology support and management in organizations. Skills in ITIL frameworks, cloud services, and strong communication are valuable, and certifications like ITIL or CompTIA can enhance job prospects.

What is the highest paying delivery service job?

In IT service delivery, roles such as senior service managers, IT directors, or specialized consultants tend to have the highest salaries, often exceeding six figures. These positions require extensive experience, certifications like ITIL or PMP, and involve overseeing large projects or teams, which contribute to higher compensation.

What does an IT Service Delivery professional do?

An IT Service Delivery professional is responsible for ensuring that IT services are delivered efficiently and effectively to meet the needs of an organization. They oversee the planning, implementation, and management of IT services, focusing on maintaining service quality and meeting agreed-upon service levels. Their role often includes coordinating between IT teams and business stakeholders, managing incidents and service requests, and continuously seeking ways to improve service delivery processes.

What jobs make $10,000 a month without a degree?

In IT service delivery, high-paying roles such as senior network engineers, cybersecurity specialists, or cloud solutions architects can earn $10,000 or more monthly, often requiring extensive experience, technical skills, and certifications like Cisco or AWS. These positions typically involve managing complex systems, troubleshooting, and implementing security protocols, with some roles offering remote work or flexible schedules.

What is the difference between It Service Delivery vs Network Administrator?

AspectIt Service DeliveryNetwork Administrator
CertificationsITIL, CompTIA, Network+CCNA, CompTIA Network+
Work EnvironmentClient-facing, service managementNetwork setup, maintenance, troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsOrganizations with complex networks, telecom companies

While It Service Delivery focuses on managing IT services, ensuring customer satisfaction, and coordinating support, Network Administrators primarily handle network infrastructure, configuration, and troubleshooting. Both roles require technical certifications and work within the IT industry, but their daily tasks and focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Manager, and why are they important?

To thrive as an IT Service Delivery Manager, you need a solid understanding of IT infrastructure, service management principles, and a relevant degree or ITIL certification. Familiarity with service management tools like ServiceNow, ticketing systems, and monitoring platforms is typically required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage client expectations effectively. These competencies are crucial for ensuring reliable IT services, high customer satisfaction, and seamless business operations.

What is delivery in the IT industry?

In IT service delivery, it refers to the process of providing IT solutions, support, or projects to clients according to agreed standards and timelines. It involves coordinating resources, managing workflows, and ensuring quality to meet client requirements efficiently. Service delivery often requires knowledge of IT frameworks like ITIL and skills in project management and communication.
More about It Service Delivery jobs
What cities are hiring for It Service Delivery jobs? Cities with the most It Service Delivery job openings:
What are the most commonly searched types of It Service Delivery jobs? The most popular types of It Service Delivery jobs are:
What states have the most It Service Delivery jobs? States with the most job openings for It Service Delivery jobs include:
What job categories do people searching It Service Delivery jobs look for? The top searched job categories for It Service Delivery jobs are:
It Service Delivery jobs near you
Infographic showing various It Service Delivery job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 61% Full Time, 33% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
IT Service Manager

IT Service Manager

OU Health

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 16 days ago

OU Health rating

7.0

Company rating: 7.0 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

403rd of 871 rated healthcare providers

Job description

Position Title:
IT Service Manager
Department:
IT Support Services
Job Description:
The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
  • Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
  • Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
  • Coordinating interaction and integration between OU Health's other core service management processes
  • Producing management escalation and performance information on a regular basis
  • Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
  • Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements

General Responsibilities
  • Performs other duties as assigned.

Minimum Qualifications
Education Requirements: Bachelor's Degree required.
Experience Requirements:
  • 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
  • Experience in implementing and maturing ITIL processes preferred. Prior healthcare experience preferred.

License/Certification/Registration Requirements:
  • Current version of ITIL Certification required.
  • One or more ITIL Practice Manager certifications preferred.

Knowledge/Skills/Abilities Required:
  • Knowledge of the implementation and maintenance of ITIL processes
  • Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.
  • Ability to drive priorities and manage change with a positive outcome
  • Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
  • Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
  • Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.
  • Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation
  • High attention to detail, outstanding organizational skills and the ability to manage time effectively
  • Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks
  • Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential

Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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About OU Health

Sourced by ZipRecruiter

OU Health is a leading company in the healthcare industry, based in Oklahoma City, OK, US. As the state's only comprehensive academic health system, OU Health provides a full spectrum of medical care, from world-class cancer treatments to life-saving emergency care. Founded with a mission to advance healthcare, medical education, and research across the state, the company has a solid reputation for clinical excellence and a patient-centered approach. Upholding its core values of compassion, integrity, and innovation, OU Health has remarkably made a significant contribution to medical research and education and raised the standard of care across a broad range of specialties.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

Year founded

2020

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