Computer It Technician Jobs in Indiana (NOW HIRING)

Job Summary:
Net2Source Inc. is a global leader in workforce solutions, recognized for significant growth and innovation in connecting talent with opportunities. They are seeking an IT Technician to provide support directly to clients, focusing on improving digital user experiences and addressing technical issues with hardware and software.
Responsibilities:
• Technicians will be the "face of IT”, working directly with client resources to address computer issues, questions and concerns.
• Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success.
• Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.).
• IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services.
• This role is 100% onsite 5 days a week.
• You will be rotating between our 3 Indianapolis sites (Corporate, client Technology Center-North and client Technology Center-South)
• As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.
• You will bring your technical and customer experience to troubleshoot technical issues when they arise.
• With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across client.
• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
• Basic understanding of multiple operating systems (Windows, Mac, iOS)
• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)
• The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.
Qualifications:
Required:
• High School Diploma/GED.
• Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
• Completed Microsoft 365 Fundamentals Certification
• Previous Help desk experience
• Previous Customer Service experience
• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
• Basic understanding of multiple operating systems (Windows, Mac, iOS)
Preferred:
• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)
Company:
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients. Founded in 2007, the company is headquartered in Somerset, USA, with a team of 1001-5000 employees. The company is currently Late Stage.