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Connectwise Jobs in Indiana (NOW HIRING)

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

... ConnectWise University. - Work through project tickets and phases in ConnectWise as assigned by a Project Manager. - Enter all work as service or project tickets in ConnectWise. - Review IT ...

Endeavor IT

Systems Engineer

Indianapolis, IN · On-site

$82K - $92K/yr

Experience with RMM/PSA tools (ConnectWise, Kaseya, N-able, or similar); strong client communication and professional presentation skills required. Benefits we offer! * 401k with 100% match up to 6% ...

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$54K

$57.6K

How much do connectwise jobs pay per year?

As of Jul 25, 2026, the average yearly pay for connectwise in Indiana is $53,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $56,600.00 per year, depending on experience, location, and employer.

What is ConnectWise used for?

ConnectWise is a software platform used by IT service providers and managed service providers (MSPs) to automate and manage remote IT support, ticketing, billing, and network monitoring. It helps streamline business operations, improve service delivery, and enhance client management through integrated tools and workflows.

What are the key skills and qualifications needed to thrive in the Connectwise position, and why are they important?

To thrive in a ConnectWise Administrator or Specialist role, you should have a strong grasp of IT service management, troubleshooting, and a background in computer science or information technology. Experience with ConnectWise Manage, Automate, or similar PSA/RMM platforms, along with relevant certifications such as CompTIA A+ or ITIL, is highly valued. Strong problem-solving abilities, attention to detail, and communication skills help you excel in a collaborative, client-focused environment. These skills help ensure effective system integration, smooth service delivery, and high customer satisfaction in managed services or IT support teams.

Is ConnectWise a good company to work for?

ConnectWise is a technology company that offers roles in IT management, software development, and customer support. Employees often cite a collaborative environment and opportunities for skill development, though experiences can vary by position and location.

What kind of company is ConnectWise?

ConnectWise is a technology company that provides business management software and IT service management solutions for managed service providers and technology companies. Jobs at ConnectWise often involve technical skills, customer support, and familiarity with its software platforms. The company operates in a professional environment focused on IT services and software development.

How much does ConnectWise pay business analysts?

ConnectWise business analysts typically earn an average salary ranging from $60,000 to $85,000 annually, depending on experience, location, and certifications. Salaries may also vary based on the complexity of the role and the company's size.

What does a typical day look like for someone working in a ConnectWise Administrator role?

A typical day as a ConnectWise Administrator involves managing and optimizing the ConnectWise platform, supporting internal teams, and responding to technical issues or service requests. You'll regularly configure workflows, onboard new employees, maintain documentation, and ensure integrations with other business applications are functioning correctly. Collaboration is key, as you'll work closely with help desk staff, project managers, and sometimes clients to resolve issues and improve IT service processes. This dynamic role offers opportunities for continual learning and exposure to a wide range of IT systems.

What is a ConnectWise job?

A ConnectWise job typically refers to a role that involves working with ConnectWise, a business management and automation software used by IT service providers and managed service providers (MSPs). These roles can include positions such as system administrators, help desk technicians, ConnectWise consultants, and support specialists. Employees in these roles are responsible for configuring, managing, and troubleshooting ConnectWise products like ConnectWise Manage, Automate, and Control. They may also provide training and support to end users, optimize workflows, and integrate ConnectWise with other business tools.

What are the most commonly searched types of Connectwise jobs in Indiana? The most popular types of Connectwise jobs in Indiana are:
What are popular job titles related to Connectwise jobs in Indiana? For Connectwise jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Connectwise jobs in Indiana look for? The top searched job categories for Connectwise jobs in Indiana are:
Connectwise jobs near you
Infographic showing various Connectwise job openings in Indiana as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,975 per year, or $25.9 per hour.
Manager, Automation and Systems Engineering

Manager, Automation and Systems Engineering

EXOS (formerly Sondhi Solutions)

Indianapolis, IN

Full-time

Posted yesterday

Job description

The Manager, Automation and Systems Engineering leads the team responsible for designing, operating, and continuously improving the platforms that power EXOS internal operations and client service delivery. The role owns EXOS's PSA (ConnectWise Manage), RMM (N-Central), and the surrounding ecosystem of supporting tools — BrightGauge, SmileBack, HUDU, Cognition360, AutoElevate, Backup Radar, ConnectWise Automate, ConnectWise Unite, Lifecycle Insights, Duo, and others — ensuring these platforms are reliable, secure, scalable, and auditable through engineered automation and disciplined change management. Success is measured in the automation of client and internal tickets, patch compliance, and platform uptime. The role also owns the evaluation and integration of future platforms including Salesforce, Sage, Microsoft Power Platform, and the AI/orchestration layer that is becoming central to how EXOS delivers services. The Manager works closely with Infrastructure, Cybersecurity, Service Desk, PMO, and Client Success leadership and reports directly to the CIO and Managing Director of EXOS IT.

Key Responsibilities:
Platform Ownership
  • Own the ConnectWise PSA platform end-to-end — administration, configuration, lifecycle management, and upgrades.
  • Own the N-Central RMM platform — design, health, scaling, and upgrade path.
  • Own the PSA-supporting tool ecosystem: BrightGauge, SmileBack, HUDU, Cognition360, AutoElevate, Backup Radar, ConnectWise Automate, ConnectWise Customer Portal, ConnectWise Unite, Duo Mobile, Lifecycle Insights, and other internal platforms.
  • Align vendor technical roadmaps to EXOS standards — APIs, SOC 2, integration architecture, and security posture.
  • Evaluate and integrate future platforms including Salesforce, Sage, and Microsoft Power Platform.
Automation and Orchestration
  • Drive workflow automation across PSA, RMM, and related platforms.
  • Design and maintain API-based integrations and scripted operations.
  • Build and maintain runbooks and repeatable operational processes.
  • Deliver self-service automation for internal teams where appropriate.
  • Lead adoption of AI and automation tooling — Rewst, Claude, Copilot, and emerging orchestration platforms — within the EXOS environment.
Patching and Configuration Lifecycle
  • Own automated patch orchestration for EXOS internal systems.
  • Own client system patch execution where contractually required, across workstations and servers.
  • Own the patch lifecycle: testing, staged deployment, rollback, and verification.
  • Track and report patch exceptions with disciplined evidence.
Reliability and Change Management
  • Own change planning and release coordination across managed platforms.
  • Own platform monitoring, alerting, and internal incident response support.
  • Lead root cause analysis for internal incidents and drive continuous improvement of platform reliability.
  • Aligned to ITIL 4 Change Enablement — no unauthorized changes, no silent drift.
Business Analysis
  • Elicit, analyze, and document business and technical requirements by partnering with clients, service delivery teams, and internal stakeholders — supporting managed services, implementations, and process improvements.
  • Translate business needs into clear functional specifications, user stories, and process flows that guide engineering, infrastructure, and operations teams.
  • Serve as a liaison between clients and technical teams — ensuring alignment on scope, priorities, SLAs, and expected outcomes across managed service engagements.
  • Analyze operational data, service metrics, and client feedback to identify improvement opportunities, optimize service delivery, and support continuous improvement initiatives.
Team Leadership
  • Build and lead a team of automation engineers, systems engineers, and business analysts.
  • Recruit, develop, and retain technical talent in a fast-moving discipline.
  • Report team outcomes tied to business impact — automated tickets, patch compliance, and system uptime.
  • Live the team's operating principles: automation first (manual only by exception), security and auditability by default, platforms treated as products with internal customers, and measurable outcomes tied to business impact.

Qualifications:
  • Education & Experience: 7+ years of IT operations, systems engineering, or automation engineering experience, including 2+ years leading teams. MSP or professional-services environment strongly preferred. Bachelor's degree in a related field, or equivalent experience.
  • Proven Leadership: You have built and led engineering teams that ship, own their platforms end-to-end, and take pride in the discipline of the work. You can recruit, develop, and retain technical talent in a competitive market.
  • PSA / RMM Depth: Deep hands-on experience with ConnectWise PSA (Manage) administration, N-Central RMM at scale, and the surrounding tool ecosystem — BrightGauge, HUDU, SmileBack, ConnectWise Automate, and others. You can navigate ticketing data, agreements, SLAs, procurement, and change modules with fluency.
  • Automation & Integration: Strong scripting (PowerShell, Python, or similar), API integration experience (REST, GraphQL, webhooks), and hands-on with workflow orchestration platforms (Rewst, n8n, Power Automate, or comparable). You've built integrations that survive production.
  • Patch Management: Deep understanding of enterprise patching — testing, staged deployment, rollback, exception tracking. Familiar with CIS Controls, CISA BOD 19-02, and industry benchmarks for critical, high, and medium severity patching windows.
  • Change & Reliability Discipline: ITIL 4 Change Enablement fluency. Experience with monitoring, alerting, incident response, and root-cause analysis. You believe unauthorized change is the enemy.
  • Business Analysis Skills: Requirements elicitation, functional specifications, user stories, and process flow design. Comfortable navigating client and internal stakeholder conversations to translate business needs into technical execution.
  • AI-First Mindset: Comfortable adopting and integrating AI tooling (Claude, Copilot, Rewst, comparable orchestration and agent platforms) into operational workflows. You default to automation first and manual by exception.
  • Vendor Management: Comfortable holding vendors accountable to roadmap, SLA, and standards commitments. Confident representing EXOS in vendor architecture and integration conversations.
  • Security-Aware: You work within security policy set by others (Cyber team) and build platforms and automation that are security-by-default and audit-ready. You do not define security policy — but you never build something that violates it.
  • Client-Facing Presence: You can hold your own in a client engagement discussion — scope, SLA, and business outcomes. You translate technical work into client value.
  • Bonus: ConnectWise Certified, ITIL Foundation, CompTIA (Network+, Security+, Server+), Microsoft (AZ-104, AZ-305), or automation-platform vendor certifications. Prior experience running the automation function inside an MSP is a strong plus