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It User Support Technician Jobs (NOW HIRING)

Indiana University

IT User Support Technician

Bloomington, IN · On-site

$20 - $27.25/hr

Information Technology Job Family: IT User Support Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the ...

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Marmon

IT User Support Specialist

Hartselle, AL

The IT User Support Specialist is responsible for providing first-level technical support to all users across the organization. This role requires excellent problem-solving, communication, and ...

MDAEdge

IT Manager | End User Support Lead

MDAEdge is seeking a highly organized IT Project Manager to lead their User Support team. In this role, you'll oversee projects that improve IT support services, ensuring smooth operations and ...

Iowa Tribe of Oklahoma

User Support Technician

Perkins, OK · On-site

$19 - $26/hr

The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging ...

Prospect Mountain JMA

IT Support Technician

Alton, NH

$21.75 - $29.75/hr

PROSPECT MOUNTAIN SCHOOLS - SAUs 72, 86 & 301 IT Support Technician Prospect Mountain School District is looking for qualified support technicians to assist with daily end user support, network ...

Prospect Mountain JMA

IT Support Technician

Alton, NH · On-site

$21.75 - $29.75/hr

... IT Support Technician Prospect Mountain School District is looking for qualified support ... with daily end user support, network & software troubleshooting and device repairs. A well ...

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

IT Support Technician | Contract | Wilmington, DE On-Site | Contract - 9 Months | $24/hr | W2 Only ... If you thrive in a people-first environment and have a solid foundation in end-user support, we ...

IVX Health

IT Support Technician

Brentwood, TN · Hybrid

$20.25 - $28/hr

Join IVX Health as an IT Support Technician / Help Desk! Are you passionate about providing ... User Support & Training - Set up and configure workstations for new employees, provide user ...

IVX Health

IT Support Technician

Brentwood, TN · On-site

$20.25 - $28/hr

Join IVX Health as an IT Support Technician / Help Desk! Are you passionate about providing ... User Support & Training - Set up and configure workstations for new employees, provide user ...

Bradsby Group

IT Support Technician

Boulder, CO · On-site

$25/hr

Company Description IT Support Technician Boulder, CO 3-6 month contract to hire $25/hr ($50k ... Required Experience • Office 365 Support Experience • Desktop/End User Support • Installs ...

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All JobsIt User Support Technician Jobs

It User Support Technician information

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How much do it user support technician jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for it user support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are IT User Support Technicians?

IT User Support Technicians are professionals who provide technical assistance and support to computer users within an organization. They help troubleshoot hardware and software issues, resolve network problems, and assist users with installing or using applications. Their role often includes responding to help desk requests, maintaining system documentation, and educating users about best practices. These technicians play a key role in ensuring smooth day-to-day operations by minimizing IT disruptions and enhancing user productivity.

What are some common challenges IT User Support Technicians face when assisting users remotely, and how can these be addressed?

IT User Support Technicians often encounter challenges such as communication barriers, limited access to users’ devices, and varying levels of technical proficiency among users when providing remote assistance. To address these issues, technicians can use remote desktop tools, develop clear troubleshooting guides, and practice patience and active listening to understand users’ problems fully. Building strong communication skills and staying updated on the latest remote support technologies also help ensure efficient and effective support.

What are the key skills and qualifications needed to thrive as an IT User Support Technician, and why are they important?

To thrive as an IT User Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These skills are crucial to minimize downtime, ensure smooth technology operations, and provide a positive user experience.

What is the difference between It User Support Technician vs Help Desk Technician?

AspectIt User Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, educational, or healthcare settingsHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentDifferences in roles, responsibilities, certificationsSimilar support roles, job requirements

The It User Support Technician and Help Desk Technician roles often overlap in certifications and work environments, but the It User Support Technician typically handles more complex technical issues and may work directly with end-users in various settings. Help Desk Technicians often focus on initial support and troubleshooting via phone or remote access. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about It User Support Technician jobs
What cities are hiring for It User Support Technician jobs? Cities with the most It User Support Technician job openings:
What job categories do people searching It User Support Technician jobs look for? The top searched job categories for It User Support Technician jobs are:
It User Support Technician jobs near you
Infographic showing various It User Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.
IT User Support Technician

IT User Support Technician

Indiana University

Bloomington, IN • On-site

$20 - $27.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted yesterday

Job description

University Information Technology Services (UITS) provides innovative technology services and support that advance Indiana University's missions of teaching, learning, research, and service. UITS delivers enterprise technology solutions, infrastructure, cybersecurity, and customer support to the Indiana University community.
The UITS Onsite Support team provides responsive, customer-focused technical support for faculty, staff, and affiliated users across the Bloomington campus. The Zone 5 team supports a diverse portfolio of academic and administrative units across multiple buildings by delivering onsite and remote assistance for university-managed technology.
Job Summary
  • Provides mid-level technical support to faculty, staff, and students; resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.
  • Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide technology solutions in support of students, faculty and staff.
  • Shares resources and training materials to assist users; identifies recurring difficulties/problems and reports on trends; updates documentation as needed.
  • Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
  • Documents and tracks calls received. Follows up with clients until a satisfactory resolution is reached.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
  • High school diploma or equivalent (such as HSED or GED).
Preferred
  • Associate's degree.
WORK EXPERIENCE
Required
  • 2 years of computer support or related experience.
LICENSES AND CERTIFICATES
Preferred
  • COMPTIA A+ certification upon date of hire.
SKILLS
Required
  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrates time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Highly thorough and dependable.
  • Friendly and service-oriented.
  • Experienced understanding of computer operating systems.
  • Basic knowledge of Windows and Mac desktops. Basic knowledge of Microsoft Office suite.
  • Skills utilizing and troubleshooting university systems.
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Primarily onsite at the Indiana University Bloomington campus across multiple buildings
Work Hours
Monday-Friday 8:00 am-5:00 pm
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
  • Comprehensive medical and dental insurance
  • Health savings account with generous IU contributions
  • Healthcare and dependent care flexible spending accounts
  • Basic group life insurance paid by IU
  • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
  • Base retirement plan with generous IU contributions, subject to vesting
  • Voluntary supplemental retirement plan options
  • Tuition subsidy for employees and family members taking IU courses
  • 10 paid holidays plus a paid winter break each year
  • Generous paid time off plans
  • Paid leave for new parents and IU-sponsored volunteer events
  • Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Information Technology
Job Family: IT User Support
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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