ZipRecruiter

Log In

1

It User Support Technician Jobs (NOW HIRING)

Experis

Associate IT User Support

Solon, OH · On-site

As an Associate IT User Support, you will be part of the IT Support Department supporting the IT operations at the Solon R&D Site. The ideal candidate will demonstrate problem-solving skills ...

MDAEdge

IT Manager | End User Support Lead

MDAEdge is seeking a highly organized IT Project Manager to lead their User Support team. In this role, you'll oversee projects that improve IT support services, ensuring smooth operations and ...

Iowa Tribe of Oklahoma

User Support Technician

Perkins, OK · On-site

$19 - $26/hr

The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging ...

Iowa Tribe of Oklahoma

User Support Technician

Perkins, OK · On-site

$19 - $26/hr

The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging ...

FlexTG

IT Desktop Support Technician II

Mesa, AZ · On-site

Position Title: IT Desktop Support Technician (T2) Job Number: TT0052 Career Level Mid Location: In ... The position emphasizes advanced user support, ownership of key support processes, and continuous ...

F2Onsite

IT Support Technician II

Forest Park, GA · On-site

$20.75 - $28.50/hr

F2Onsite is seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. The role involves troubleshooting hardware and software issues ...

Isys Technologies

User Support Technician

Littleton, CO

$21 - $29/hr

I2X Technologies is seeking a User SupportTechnician to support ongoing activities in Littleton, CO ... Escalate complex issues to senior IT staff when necessary Qualifications * Associates Degree in ...

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects. Position Summary End User Support * Serve as the first point of contact ...

next page

Showing results 1-20

All JobsIt User Support Technician Jobs

It User Support Technician information

See salary details

$14

$25

$37

How much do it user support technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it user support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT user support technician?

IT User Support Technicians are professionals who provide technical assistance and support to computer users within an organization. They help troubleshoot hardware and software issues, resolve network problems, and assist users with installing or using applications. Their role often includes responding to help desk requests, maintaining system documentation, and educating users about best practices. These technicians play a key role in ensuring smooth day-to-day operations by minimizing IT disruptions and enhancing user productivity.

What are some common challenges IT user support technicians face when assisting users remotely, and how can these be addressed?

IT User Support Technicians often encounter challenges such as communication barriers, limited access to users’ devices, and varying levels of technical proficiency among users when providing remote assistance. To address these issues, technicians can use remote desktop tools, develop clear troubleshooting guides, and practice patience and active listening to understand users’ problems fully. Building strong communication skills and staying updated on the latest remote support technologies also help ensure efficient and effective support.

What are the key skills and qualifications needed to thrive as an IT user support technician?

To thrive as an IT User Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These skills are crucial to minimize downtime, ensure smooth technology operations, and provide a positive user experience.

What is the difference between It User Support Technician vs Help Desk Technician?

AspectIt User Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, educational, or healthcare settingsHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentDifferences in roles, responsibilities, certificationsSimilar support roles, job requirements

The It User Support Technician and Help Desk Technician roles often overlap in certifications and work environments, but the It User Support Technician typically handles more complex technical issues and may work directly with end-users in various settings. Help Desk Technicians often focus on initial support and troubleshooting via phone or remote access. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about It User Support Technician jobs
What cities are hiring for It User Support Technician jobs? Cities with the most It User Support Technician job openings:
What job categories do people searching It User Support Technician jobs look for? The top searched job categories for It User Support Technician jobs are:
It User Support Technician jobs near you
Infographic showing various It User Support Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT User Support Technician

Indiana University

Bloomington, IN • On-site

$20 - $27.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Job description

Health Technology Support (HTS), a division within University Information Technology Services (UITS), is dedicated to providing high touch, concierge, IT support and services to the more than 10,000 physicians, researchers, and academic faculty, staff, and students of the health sciences schools and entities at Indiana University (IU). HTS delivers high quality IT services and support via phone, email, remote session, and in-person methods, to our users that span 9 health sciences campuses across the state, and numerous locations where our constituents are making an impact around the world. HTS teams are integral to the success of the health sciences missions of Indiana University.
At UITS we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions overall employee well-being through programs supported university wide.
Job Summary
  • Provides mid-level technical support to faculty, staff, and students; resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.
  • Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide technology solutions in support of students, faculty and staff.
  • Shares resources and training materials to assist users; identifies recurring difficulties/problems and reports on trends; updates documentation as needed.
  • Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
  • Documents and tracks calls received. Follows up with clients until a satisfactory resolution is reached.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
  • High school diploma or equivalent (such as HSED or GED)
Preferred
  • Associate's degree
WORK EXPERIENCE
Required
  • 2 years of computer support or related experience
LICENSES AND CERTIFICATES
Preferred
  • COMPTIA A+ certification upon date of hire
SKILLS
Required
  • Proficient written and verbal communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Highly thorough and dependable
  • Friendly and service-oriented
  • Experienced understanding of computer operating systems
  • Basic knowledge of Windows and Mac desktops. Basic knowledge of Microsoft Office suite
  • Skills utilizing and troubleshooting university systems
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU Bloomington Campus.
This is an in-person position.
We support multiple buildings that are close to our office location.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
  • Comprehensive medical and dental insurance
  • Health savings account with generous IU contributions
  • Healthcare and dependent care flexible spending accounts
  • Basic group life insurance paid by IU
  • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
  • Base retirement plan with generous IU contributions, subject to vesting
  • Voluntary supplemental retirement plan options
  • Tuition subsidy for employees and family members taking IU courses
  • 10 paid holidays plus a paid winter break each year
  • Generous paid time off plans
  • Paid leave for new parents and IU-sponsored volunteer events
  • Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Information Technology
Job Family: IT User Support
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
Apply for Job
  • Staff Positions
  • Sign In
  • New User
  • Enable Screen Reader Mode

Apply