ZipRecruiter

Log In

1

It User Support Technician Jobs (NOW HIRING)

Greenberg Traurig, LLP

IT User Support Specialist

Los Angeles, CA · On-site

$39.90 - $44.71/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join our Technology Team as an IT User Support Specialist located in our Los Angeles office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal ...

HigherEchelon

IT User Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

IT User Support Specialist Location: Huntsville, Alabama Description: Seeking a highly motivated IT User Support Specialist to join our team in Huntsville, Alabama. Job Responsibilities:

Iowa Tribe of Oklahoma

User Support Technician

Perkins, OK · On-site

$19 - $26/hr

The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging ...

Iowa Tribe of Oklahoma

User Support Technician

Perkins, OK · On-site

$19 - $26/hr

The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging ...

Iowa Tribe of Oklahoma

User Support Technician

Perkins, OK · On-site

$19 - $26/hr

The User Support Technician provides technical support and assistance to end-users within the organization in the field of Information Technology (IT). This role involves efficiently triaging ...

MDAEdge

IT Manager | End User Support Lead

MDAEdge is seeking a highly organized IT Project Manager to lead their User Support team. In this role, you'll oversee projects that improve IT support services, ensuring smooth operations and ...

CGS Business Solutions

Sr. User Support Technician

Irvine, CA · On-site

$21.75 - $27.75/hr

CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next ... The Sr. User Support Technician will act independently with limited oversight. Must provide support ...

New

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects. Position Summary End User Support * Serve as the first point of contact ...

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time ... Provide first-level IT support for hardware, software, user accounts, and workplace technology ...

next page

Showing results 1-20

All JobsIt User Support Technician Jobs

It User Support Technician information

See salary details

$14

$25

$37

How much do it user support technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it user support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT user support technician?

IT User Support Technicians are professionals who provide technical assistance and support to computer users within an organization. They help troubleshoot hardware and software issues, resolve network problems, and assist users with installing or using applications. Their role often includes responding to help desk requests, maintaining system documentation, and educating users about best practices. These technicians play a key role in ensuring smooth day-to-day operations by minimizing IT disruptions and enhancing user productivity.

What are some common challenges IT user support technicians face when assisting users remotely, and how can these be addressed?

IT User Support Technicians often encounter challenges such as communication barriers, limited access to users’ devices, and varying levels of technical proficiency among users when providing remote assistance. To address these issues, technicians can use remote desktop tools, develop clear troubleshooting guides, and practice patience and active listening to understand users’ problems fully. Building strong communication skills and staying updated on the latest remote support technologies also help ensure efficient and effective support.

What are the key skills and qualifications needed to thrive as an IT user support technician?

To thrive as an IT User Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These skills are crucial to minimize downtime, ensure smooth technology operations, and provide a positive user experience.

What is the difference between It User Support Technician vs Help Desk Technician?

AspectIt User Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, educational, or healthcare settingsHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentDifferences in roles, responsibilities, certificationsSimilar support roles, job requirements

The It User Support Technician and Help Desk Technician roles often overlap in certifications and work environments, but the It User Support Technician typically handles more complex technical issues and may work directly with end-users in various settings. Help Desk Technicians often focus on initial support and troubleshooting via phone or remote access. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about It User Support Technician jobs

What cities are hiring for It User Support Technician jobs?

Cities with the most It User Support Technician job openings:

What job categories do people searching It User Support Technician jobs look for?

The top searched job categories for It User Support Technician jobs are:

It User Support Technician jobs near you
Infographic showing various It User Support Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT User Support Specialist

Greenberg Traurig, LLP

Los Angeles, CA • On-site

$39.90 - $44.71/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Greenberg Traurig rating

9.4

Company rating: 9.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

3rd of 34 rated law firms

Job description

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as an IT User Support Specialist located in our Los Angeles office.
We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.
This role will be based in our Los Angeles office, on an in-office basis. This role reports to the IT User Support Manager.
Position Summary
The function of the IT User Support Specialist is to provide technology-related consultation and support in an office environment, including the deployment, administration, and/or support of technology systems essential to the day-to-day business operations. The IT User Support Specialist works as part of a team directed jointly by an IT User Support Manager, Senior IT Manager, and the Business Director.
Key Responsibilities
  • Supports computer hardware and software, and maintains computer hardware asset inventory
  • Oversees system setups, breakdowns, and office moves
  • Supports conference room services with video conferencing, AV setups, and take-downs
  • Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system
  • Supports telephone and voicemail systems
  • Tracks user support requests and system failures
  • Escalates more complex issues to advanced support service teams and communicates with end user
  • Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
  • Performs preventative and routine maintenance
  • Procures miscellaneous technology supplies
  • Coordinates with IT vendors and other departments
  • Works with core IT teams on implementation and support of technology rollouts and projects
  • Recognizes and makes recommendations for training where opportunities exist to address common support issues

Qualifications
Skills & Competencies
  • Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
  • Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
  • Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
  • Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
  • Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment

Education & Prior Experience
  • High school diploma or equivalent required; College degree preferred
  • Minimum of 3-5 years experience providing technology support in a professional office environment
  • Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
  • Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
  • Experience with networking devices, cabling, and associated troubleshooting
  • Prior use of a trouble ticket tracking system

Technology
  • Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
  • Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system
  • Experience with common law firm tools such as email archiving and document management systems. Experience with Microsoft Office 365 and iManage desired
  • Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment
  • Experience with remote access such as Citrix, VPN, and Remote Desktop

The expected pay range for this position is:
$39.90 - $44.71 per hour
Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.
Pursuant to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, we will consider qualified applicants with arrest or conviction records for employment.
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

What Greenberg Traurig employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply