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It User Support Technician Jobs (NOW HIRING)

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects. Position Summary End User Support * Serve as the first point of contact ...

Point Solutions Group

IT Support Technician II

Englewood, CO · On-site

$21.25 - $29.25/hr

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a ... Provide basic network support to ensure connectivity for end-user devices and peripherals * Support ...

K2 Staffing

They are in need of a Helpdesk Support Level I technician . A successful candidate will have a ... New User On-boarding Qualifications & Requirements * 2+years of experience in similar positions ...

Super Radiator Coils

IT Support Technician

Chaska, MN · On-site

$65K - $75K/yr

... IT Support Technicians are often involved in the procurement and installation of end-user ... Manages end-user requests, prioritizes work, and communicates with end-users regarding support ...

TEKsystems

IT Support Specialist

Clinton, IN · On-site

$27 - $30/hr

IT Support Technician Position Overview We are seeking an experienced IT Support Technician to join a fast-paced environment supporting a large user base and a wide range of business systems. This ...

Stafford County

IT Support Technician

Stafford, VA · On-site

$60K - $105K/yr

The Information Technology Support Technician performs intermediate to advanced technical duties ... Provides plan to maintain functionality and user productivity through plan to acquire, track ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow North America is a leading provider of renewable energy ... Support and maintain user account information, access privileges, and security groups. * Assist ...

Gathr Outdoors

IT Support Technician

Brentwood, TN · On-site

$20.25 - $28/hr

IT Support Technician ILocation: Brentwood, TN / Onsite Reports To: IT Systems ManagerBrand/Segment ... Troubleshoot user issues related to Windows 10/11, macOS, Microsoft 365, Teams, Outlook, VPN ...

New

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical ... Helpdesk & End-User Support * Serve as the initial point of contact for all IT incidents, service ...

The Rockridge Group

IT Support Technician

Princeton, NJ

$22.50 - $31/hr

TITLE: IT Support Technician DURATION: Three (3+) months with possibility to be extended LOCATION ... user that any incident or request is resolved. * Excellent communication skills and customer ...

Tidal Basin Holdco, LLC

IT Support Technician

Utica, NY · On-site

$22 - $30.25/hr

You will be responsible for end-user hardware and software support as an IT support technician. This includes Windows-based PCs, Windows Active Directory, and third-party applications. You will work ...

Isys Technologies

User Support Technician

Littleton, CO · On-site

$55K - $62K/yr

I2X Technologies is seeking a User SupportTechnician to support ongoing activities in Littleton, CO ... Escalate complex issues to senior IT staff when necessary Qualifications * Associates Degree in ...

Quadra

IT Support Technician

Longwood, FL · On-site

$58K - $87K/yr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 ... Reinforce SLA expectations and manage user relationships with professionalism. * Apply existing ...

Peraton

IT Support Technician

Charlottesville, VA · On-site

$86K - $138K/yr

This role will provide advanced end-user support beyond basic help desk functions while assisting ... The IT Support Technician is responsible for, but not limited to: * Providing technical support for ...

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It User Support Technician information

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How much do it user support technician jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it user support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT user support technician?

IT User Support Technicians are professionals who provide technical assistance and support to computer users within an organization. They help troubleshoot hardware and software issues, resolve network problems, and assist users with installing or using applications. Their role often includes responding to help desk requests, maintaining system documentation, and educating users about best practices. These technicians play a key role in ensuring smooth day-to-day operations by minimizing IT disruptions and enhancing user productivity.

What are some common challenges IT user support technicians face when assisting users remotely, and how can these be addressed?

IT User Support Technicians often encounter challenges such as communication barriers, limited access to users’ devices, and varying levels of technical proficiency among users when providing remote assistance. To address these issues, technicians can use remote desktop tools, develop clear troubleshooting guides, and practice patience and active listening to understand users’ problems fully. Building strong communication skills and staying updated on the latest remote support technologies also help ensure efficient and effective support.

What are the key skills and qualifications needed to thrive as an IT user support technician?

To thrive as an IT User Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These skills are crucial to minimize downtime, ensure smooth technology operations, and provide a positive user experience.

What is the difference between It User Support Technician vs Help Desk Technician?

AspectIt User Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, educational, or healthcare settingsHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentDifferences in roles, responsibilities, certificationsSimilar support roles, job requirements

The It User Support Technician and Help Desk Technician roles often overlap in certifications and work environments, but the It User Support Technician typically handles more complex technical issues and may work directly with end-users in various settings. Help Desk Technicians often focus on initial support and troubleshooting via phone or remote access. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about It User Support Technician jobs
What cities are hiring for It User Support Technician jobs? Cities with the most It User Support Technician job openings:
What job categories do people searching It User Support Technician jobs look for? The top searched job categories for It User Support Technician jobs are:
It User Support Technician jobs near you
Infographic showing various It User Support Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Specialist

New Cibo Vita LLC

Totowa, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About Us:

At Cibo Vita, innovation drives everything we do. Based in Totowa, NJ, we craft premium healthy snacks under the Nature’s Garden brand, combining quality ingredients with creative flavor and function.

Our products are designed to support wellness, sustainability, and better snacking choices-helping consumers “Snack With Purpose.”

Position Summary

The IT Support Technician is responsible for providing first-line technical support to employees by installing, maintaining, and troubleshooting computer hardware, software, mobile devices, and technology systems. This role ensures employees have reliable technology to perform their jobs while supporting the organization's IT infrastructure, user onboarding, equipment management, and day-to-day technology operations. The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects.

Position Summary

End User Support
  • Serve as the first point of contact for employee technology support requests.
  • Troubleshoot and resolve hardware, software, printer, and connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, mobile devices, monitors, and peripherals.
  • Escalate complex technical issues to the Senior IT Technician as needed.
  • Maintain excellent customer service and communicate effectively with users throughout issue resolution.
    • User Administration
  • Create, modify, and deactivate user accounts in accordance with company policies.
  • Assist with password resets, multifactor authentication (MFA), and access requests.
  • Support employee onboarding by preparing equipment, creating user accounts, and ensuring all technology is ready on the employee's first day.
  • Support employee offboarding by collecting equipment and disabling system access.
    • Hardware & Asset Management
  • Deploy and maintain companyissued laptops, desktops, mobile phones, and tablets.
  • Track IT inventory and maintain accurate asset records.
  • Coordinate equipment repairs, warranty claims, and replacements.
  • Assist with hardware refresh programs.
    • Software Support
  • Install and update approved software applications.
  • Perform operating system updates and routine maintenance.
  • Assist with software licensing and application deployments.
  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
    • Infrastructure Support
  • Assist with maintaining printers, conference room technology, and networkconnected devices.
  • Help monitor system backups and basic network connectivity.
  • Support WiFi troubleshooting and basic network issues.
  • Assist the Senior IT Technician with infrastructure upgrades and maintenance activities.

    • Qualifications

    Education
  • Associate's degree in information technology, Computer Science, or related field preferred.
  • Equivalent technical training or relevant work experience will be considered.
    • Experience
  • 13 years of IT support or Help Desk experience.
  • Experience supporting Windows operating systems and Microsoft Office.
  • Manufacturing or warehouse technology support experience is a plus.
    • Technical Skills
  • Windows 10/11
  • Microsoft 365
  • Basic Active Directory administration
  • Computer hardware troubleshooting
  • Printer support
  • Basic networking concepts (TCP/IP, WiFi, VPN)
  • Basic cybersecurity awareness
    • What We Offer

    Medical, Dental & Vision Insurance

    Life Insurance

    401(k)

    Paid Time Off (PTO)

    Company Paid Holidays

    Career Growth & Development

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