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It User Support Technician Jobs (NOW HIRING)

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects. Position Summary End User Support * Serve as the first point of contact ...

Lyon Living

IT Support Technician

Milpitas, CA · On-site

$25 - $29/hr

The IT Support Technician provides on-site technical support for use problems relating to hardware ... This includes documenting all pertinent end user information and nature of problem or issue through ...

vTech Solution

IT Support Technician

Little Rock, AR · On-site

$20.50 - $28.25/hr

As a Field IT Support Technician, serving as a vital link for tech support across our statewide ... User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 ... Reinforce SLA expectations and manage user relationships with professionalism. * Apply existing ...

System One

IT Support Technician II

Washington, DC · On-site

$28.54/hr

Job Title: IT Support Technician II Location: Washington, DC ONSITE Type: Contract To Hire ... Deliver support during assigned call-in and walk-in service desk coverage windows, and restore user ...

Kreher Family Farms

IT Support Technician I

Clarence, NY · On-site

$24 - $28.80/hr

JOB SUMMARY The IT Support Technician I serves as the first point of contact for employees ... This role focuses on end-user support, computer deployments, troubleshooting common technology ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... and end-user technology issues across both Windows and Mac platforms. The ideal candidate is ...

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It User Support Technician information

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How much do it user support technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it user support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT user support technician?

IT User Support Technicians are professionals who provide technical assistance and support to computer users within an organization. They help troubleshoot hardware and software issues, resolve network problems, and assist users with installing or using applications. Their role often includes responding to help desk requests, maintaining system documentation, and educating users about best practices. These technicians play a key role in ensuring smooth day-to-day operations by minimizing IT disruptions and enhancing user productivity.

What are the key skills and qualifications needed to thrive as an IT user support technician?

To thrive as an IT User Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These skills are crucial to minimize downtime, ensure smooth technology operations, and provide a positive user experience.

What are some common challenges IT user support technicians face when assisting users remotely, and how can these be addressed?

IT User Support Technicians often encounter challenges such as communication barriers, limited access to users’ devices, and varying levels of technical proficiency among users when providing remote assistance. To address these issues, technicians can use remote desktop tools, develop clear troubleshooting guides, and practice patience and active listening to understand users’ problems fully. Building strong communication skills and staying updated on the latest remote support technologies also help ensure efficient and effective support.

What is the difference between It User Support Technician vs Help Desk Technician?

AspectIt User Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, educational, or healthcare settingsHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentDifferences in roles, responsibilities, certificationsSimilar support roles, job requirements

The It User Support Technician and Help Desk Technician roles often overlap in certifications and work environments, but the It User Support Technician typically handles more complex technical issues and may work directly with end-users in various settings. Help Desk Technicians often focus on initial support and troubleshooting via phone or remote access. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about It User Support Technician jobs

What cities are hiring for It User Support Technician jobs?

Cities with the most It User Support Technician job openings:

What job categories do people searching It User Support Technician jobs look for?

The top searched job categories for It User Support Technician jobs are:

It User Support Technician jobs near you
Infographic showing various It User Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Specialist

New Cibo Vita LLC

Totowa, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

About Us:

At Cibo Vita, innovation drives everything we do. Based in Totowa, NJ, we craft premium healthy snacks under the Nature’s Garden brand, combining quality ingredients with creative flavor and function.

Our products are designed to support wellness, sustainability, and better snacking choices-helping consumers “Snack With Purpose.”

Position Summary

The IT Support Technician is responsible for providing first-line technical support to employees by installing, maintaining, and troubleshooting computer hardware, software, mobile devices, and technology systems. This role ensures employees have reliable technology to perform their jobs while supporting the organization's IT infrastructure, user onboarding, equipment management, and day-to-day technology operations. The IT Support Technician works closely with the Senior IT Technician to resolve more complex issues and support IT projects.

Position Summary

End User Support
  • Serve as the first point of contact for employee technology support requests.
  • Troubleshoot and resolve hardware, software, printer, and connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, mobile devices, monitors, and peripherals.
  • Escalate complex technical issues to the Senior IT Technician as needed.
  • Maintain excellent customer service and communicate effectively with users throughout issue resolution.
    • User Administration
  • Create, modify, and deactivate user accounts in accordance with company policies.
  • Assist with password resets, multifactor authentication (MFA), and access requests.
  • Support employee onboarding by preparing equipment, creating user accounts, and ensuring all technology is ready on the employee's first day.
  • Support employee offboarding by collecting equipment and disabling system access.
    • Hardware & Asset Management
  • Deploy and maintain companyissued laptops, desktops, mobile phones, and tablets.
  • Track IT inventory and maintain accurate asset records.
  • Coordinate equipment repairs, warranty claims, and replacements.
  • Assist with hardware refresh programs.
    • Software Support
  • Install and update approved software applications.
  • Perform operating system updates and routine maintenance.
  • Assist with software licensing and application deployments.
  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
    • Infrastructure Support
  • Assist with maintaining printers, conference room technology, and networkconnected devices.
  • Help monitor system backups and basic network connectivity.
  • Support WiFi troubleshooting and basic network issues.
  • Assist the Senior IT Technician with infrastructure upgrades and maintenance activities.

    • Qualifications

    Education
  • Associate's degree in information technology, Computer Science, or related field preferred.
  • Equivalent technical training or relevant work experience will be considered.
    • Experience
  • 13 years of IT support or Help Desk experience.
  • Experience supporting Windows operating systems and Microsoft Office.
  • Manufacturing or warehouse technology support experience is a plus.
    • Technical Skills
  • Windows 10/11
  • Microsoft 365
  • Basic Active Directory administration
  • Computer hardware troubleshooting
  • Printer support
  • Basic networking concepts (TCP/IP, WiFi, VPN)
  • Basic cybersecurity awareness
    • What We Offer

    Medical, Dental & Vision Insurance

    Life Insurance

    401(k)

    Paid Time Off (PTO)

    Company Paid Holidays

    Career Growth & Development