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It User Support Technician Jobs (NOW HIRING)

Lightedge

IT Support Technician

Kansas City, MO

$21 - $28.75/hr

Lightedge is seeking an entry-level IT Support Technician to provide technical support to employees ... Responsibilities End User Support * Respond to employee requests through the IT Service Management ...

Vets Hired

PC Support Technician

Leavenworth, KS · On-site

The technician also handles service tickets, workstation imaging, user support, IT asset management, upgrades, and cybersecurity compliance. Key Responsibilities * Provide help desk and desktop ...

GOODWILL CENTRAL COAST

IT Support Technician

Salinas, CA · On-site

$27 - $28/hr

IT Support Technician Goodwill Central Coast - Salinas, CA Join a Mission-Driven Organization ... user access, and basic network connectivity issues. This is an excellent opportunity for someone ...

GOODWILL CENTRAL COAST

IT Support Technician

Salinas, CA · On-site

$27 - $28/hr

IT Support Technician Goodwill Central Coast - Salinas, CA Join a Mission-Driven Organization ... user access, and basic network connectivity issues. This is an excellent opportunity for someone ...

MetroSys

Onsite IT Support Technician

Washington, DC · On-site

$25 - $35/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide ... Key Responsibilities End User Support * Provide onsite technical support for Windows, macOS, Linux ...

MetroSys

Onsite IT Support Technician

Overland Park, KS · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide ... Key ResponsibilitiesEnd User Support * Provide onsite technical support for Windows, macOS, Linux ...

Connect Staffing, Inc.

IT Support Technician

Atlanta, GA · On-site

$20.75 - $28.25/hr

Respond to support requests promptly and ensure issues are resolved to the user's satisfaction ... Requirements * 3+ years of IT support or desktop support experience , preferably within a law firm ...

Avcend

TSG Support Technician With Driving

Wando, SC · On-site

$26.60/hr

This role is ideal for IT support professionals with experience in desktop support, hardware/software troubleshooting, and end-user support. Position Details: * Job Title: TSG Support Technician With ...

MetroSys

Onsite IT Support Technician

New York, NY · On-site

$35 - $45/hr

Position Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide ... Key Responsibilities End User Support * Provide onsite technical support for Windows, macOS, Linux ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

IT Support Technician II supports the System Administrator and Network Administrator in maintaining ... Maintain Active Directory, Azure Active Directory, security groups, user accounts, and access ...

OCH

IT Support Tech II

Springfield, MO · On-site

$52 - $68/hr

... IT Support Technician to join our IT department . Our Mission: Ozarks Community Hospital and ... Maintain Active Directory, Azure Active Directory, security groups, user accounts, and access ...

Red River Technology

Corporate IT Support Technician

$22 - $30.25/hr

Position Summary The IT Support Technician provides frontline and escalated technical support to ... Respond to user-reported issues via phone, email, and remote support tools while following ...

SpaceX

IT Support Technician

Cape Canaveral, FL · On-site

$18.25 - $25/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... This team also has architectural responsibilities in the areas of end-user computer infrastructure ...

Merge IT

IT Support Technician - Kihei, HI

Kihei, HI · On-site

$23.25 - $32/hr

Merge IT is seeking an IT Support Technician to provide onsite support at a one-person site in ... and user support. Responsibilities : • Provide deskside support for end users including IMAC ...

Zizzl

IT Support Technician

Milwaukee, WI

$21.25 - $29/hr

The IT Support Technician will provide hands-on technical support to employees and to maintain the ... You'll own the helpdesk queue, manage endpoints and inventory, administer user accounts across ...

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It User Support Technician information

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$14

$25

$37

How much do it user support technician jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it user support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is an IT user support technician?

IT User Support Technicians are professionals who provide technical assistance and support to computer users within an organization. They help troubleshoot hardware and software issues, resolve network problems, and assist users with installing or using applications. Their role often includes responding to help desk requests, maintaining system documentation, and educating users about best practices. These technicians play a key role in ensuring smooth day-to-day operations by minimizing IT disruptions and enhancing user productivity.

What are the key skills and qualifications needed to thrive as an IT user support technician?

To thrive as an IT User Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is often required. Excellent communication, patience, and problem-solving skills help technicians effectively assist users and resolve issues. These skills are crucial to minimize downtime, ensure smooth technology operations, and provide a positive user experience.

What are some common challenges IT user support technicians face when assisting users remotely, and how can these be addressed?

IT User Support Technicians often encounter challenges such as communication barriers, limited access to users’ devices, and varying levels of technical proficiency among users when providing remote assistance. To address these issues, technicians can use remote desktop tools, develop clear troubleshooting guides, and practice patience and active listening to understand users’ problems fully. Building strong communication skills and staying updated on the latest remote support technologies also help ensure efficient and effective support.

What is the difference between It User Support Technician vs Help Desk Technician?

AspectIt User Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, educational, or healthcare settingsHelp desk, call centers, remote support
Employer & IndustryIT departments across various industriesIT service providers, internal support teams
Search & Comparison IntentDifferences in roles, responsibilities, certificationsSimilar support roles, job requirements

The It User Support Technician and Help Desk Technician roles often overlap in certifications and work environments, but the It User Support Technician typically handles more complex technical issues and may work directly with end-users in various settings. Help Desk Technicians often focus on initial support and troubleshooting via phone or remote access. Understanding these differences helps job seekers find roles that match their skills and career goals.

More about It User Support Technician jobs

What cities are hiring for It User Support Technician jobs?

Cities with the most It User Support Technician job openings:

What job categories do people searching It User Support Technician jobs look for?

The top searched job categories for It User Support Technician jobs are:

It User Support Technician jobs near you
Infographic showing various It User Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

IT Support Technician

Lightedge

Kansas City, MO

$21 - $28.75/hr

Full-time

Re-posted 14 days ago

Job description

Lightedge is seeking an entry-level IT Support Technician to provide technical support to employees and help ensure they have the tools they need to be successful. This role serves as a first point of contact for IT support requests, assisting with hardware, software, account access, and technology setup while delivering excellent customer service.

The ideal candidate enjoys solving problems, learning new technologies, and working with people. Training and mentorship will be provided as you build your technical skills and grow within the Internal IT team.

Responsibilities

End User Support

  • Respond to employee requests through the IT Service Management (ITSM) system.
  • Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues.
  • Provide friendly, professional support in person and remotely.
  • Document issues and resolutions accurately.
  • Escalate issues that require advanced technical support.

Account & Device Support

  • Assist with employee onboarding and offboarding, including account setup and equipment deployment.
  • Configure and deploy Windows and macOS computers following documented procedures.
  • Perform password resets, MFA assistance, and other routine account maintenance.
  • Maintain inventory of IT equipment and software assets.

Team Support & Continuous Learning

  • Assist with software installations, updates, and basic system administration tasks.
  • Create and update knowledge base articles and documentation.
  • Participate in IT projects as assigned.
  • Follow company security policies and report potential security concerns.
  • Continuously build technical skills through training and hands-on experience.
Qualifications

Required

  • High school diploma or equivalent.
  • Interest in technology and helping others solve technical problems.
  • Strong customer service and communication skills.
  • Ability to learn new technologies quickly.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.

Preferred

  • Up to 2 years of help desk, customer service, or technical support experience (including internships or school experience).
  • Familiarity with Windows, macOS, Microsoft 365, and basic networking concepts.
  • Exposure to Active Directory, Microsoft Entra ID, Intune, or similar tools is a plus.
  • CompTIA A+ or other entry-level IT certification is a plus, but not required.
What We're Looking for
  • Positive attitude and willingness to learn.
  • Excellent customer service skills.
  • Strong problem-solving ability.
  • Dependable and accountable.
  • Comfortable working in a fast-paced environment.
  • Passion for technology and continuous improvement.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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