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Manager It Service Delivery Jobs (NOW HIRING)

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

This role is responsible for strategic planning, service delivery, system reliability, and ... Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks.

Commonwealth of Massachusetts

IT Director

Boston, MA · Hybrid

Oversee IT service delivery, including coordination with the Executive Office of Technology Services and Security (EOTSS) and management of ServiceNow for helpdesk operations * Implement end-user ...

The Intellekt Group, LLC

IT Project Manager

Hampton, VA · On-site

$97K - $115K/yr

... service-delivery guides, and technical documentation supporting secure intelligence information systems and cross-domain solutions. • Support ServiceNow modernization, IT service-management ...

InstantServe LLC

IT Program Delivery Coordinator

This is a coordination and operational support role - not a people management position. The ideal candidate will be highly organized, collaborative, and experienced in IT service delivery, Agile ...

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Manager It Service Delivery information

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$29K

$93.9K

$160.5K

How much do manager it service delivery jobs pay per year?

As of Jul 1, 2026, the average yearly pay for manager it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
More about Manager It Service Delivery jobs
What cities are hiring for Manager It Service Delivery jobs? Cities with the most Manager It Service Delivery job openings:
What states have the most Manager It Service Delivery jobs? States with the most job openings for Manager It Service Delivery jobs include:
What job categories do people searching Manager It Service Delivery jobs look for? The top searched job categories for Manager It Service Delivery jobs are:
Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 30% Part Time, and 9% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Information Technology Manager

Information Technology Manager

Saalex

San Diego, CA • On-site

$145K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Saalex Corporation is seeking multiple Information Technology Manager in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.
Position Type: Contingent on Contract Award.
Salary: $145k-$200k (depending on experience)
The Information Technology Manager supports the Navy by leading enterprise IT operations, engineering, and cybersecurity activities across global Live Virtual Constructive (LVC) environments. This role is responsible for strategic planning, service delivery, system reliability, and compliance with DoD and Navy cybersecurity requirements.
Essential Functions:
  • Lead enterprise IT operations, including infrastructure, network, and system services supporting NETTN environments.
  • Oversee system availability, performance, and capacity planning across distributed CONUS and OCONUS environments.
  • Ensure compliance with DoD cybersecurity policies, RMF, STIGs, and Navy directives.
  • Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks.
  • Manage and coordinate incident response, problem management, and change management activities.
  • Provide leadership and oversight to IT staff, including mentoring, performance management, and workforce planning.
  • Support system engineering and integration efforts to ensure secure and scalable architectures.
  • Coordinate with Government stakeholders, program leadership, and technical teams to align IT services with mission objectives.
  • Oversee audits, inspections, and accreditation activities, including ATO support.
  • Other duties as assigned or required.

Requirements
Required:
  • 12+ years of experience in IT management, systems engineering, or enterprise IT operations.
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • Demonstrated experience managing enterprise IT environments and technical teams.
  • Strong knowledge of IT infrastructure, networking, and cybersecurity principles.
  • Experience with RMF, STIGs, and DoD cybersecurity frameworks.
  • Relevant certifications (e.g., PMP, CISSP, ITIL Foundation or higher).

Desired:
  • Master's degree in a related field.
  • Experience supporting DoD or Navy programs and classified environments.
  • Experience with cloud platforms, virtualization, and enterprise monitoring tools.
  • Advanced certifications (e.g., ITIL Expert, CISSP-ISSMP, AWS/Azure certifications).
  • Strong leadership, communication, and organizational skills.
  • Ability to manage large-scale IT operations and multiple priorities.
  • Strategic thinking with a focus on continuous improvement and mission success.

Security Clearance:
Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
#CJ
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

Apply