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Manager It Service Delivery Jobs (NOW HIRING)

Cognizant Technology Solutions

$145K - $155K/yr

Role: Global IT Onsite Support Services Delivery Lead Location: East Hanover, New Jersey Role ... Manage third-party service providers, negotiate contracts, and ensure compliance with performance ...

Belcan

IT Manager

Farmington, CT · On-site

$120K - $140K/yr

Ensure reliable IT service delivery across business functions including supply chain, manufacturing ... Manage cybersecurity initiatives including endpoint protection, EDR, patch management ...

Meriton

IT Specialist II

Houston, TX

Senior Manager, IT Service Delivery FLSA Status: Full time The Company Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry.

Howmet Aerospace

Senior IT Service Manager

Pittsburgh, PA · On-site

$140K - $165K/yr

The Senior IT Service Manager serves multiple roles within the ITSM framework. First, the successful candidate will be responsible for corporate IT infrastructure policy, standards and procedures as ...

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

This role is responsible for strategic planning, service delivery, system reliability, and ... Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks.

Caesars Entertainment

MGR INFORMATION TECHNOLOGY

Biloxi, MS · On-site

$84K - $103K/yr

The Property IT Manager oversees all information technology systems supporting Front-of-House ... service levels and delivery commitments are met. • Establishes, documents, and enforces practical ...

Venture Global LNG

Manager, IT Site Services

Cameron, LA

$85K - $105K/yr

The company's two Louisiana-based export projects service the global demand for North American ... The Manager, IT Site Services will ensure projects are delivered on schedule, on budget and meet ...

Gifthealth

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

This position focuses on consistent service delivery, effective incident coordination, strong team ... Directly manages IT Support Specialist I and II team members at the assigned site, including ...

Gifthealth Inc

IT Support Site Lead

Mesa, AZ

$84K - $99K/yr

This position focuses on consistent service delivery, effective incident coordination, strong team ... Directly manages IT Support Specialist I and II team members at the assigned site, including ...

Viasat, Inc.

IT Service Operations Manager

Carlsbad, CA

$152K - $228K/yr

At Viasat, we're on a mission to deliver connections with the capacity to change the world. For ... What you'll need * 6+ years of experience in IT Service Management or management of IT Projects or ...

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How much do manager it service delivery jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
More about Manager It Service Delivery jobs
What cities are hiring for Manager It Service Delivery jobs? Cities with the most Manager It Service Delivery job openings:
What states have the most Manager It Service Delivery jobs? States with the most job openings for Manager It Service Delivery jobs include:
What job categories do people searching Manager It Service Delivery jobs look for? The top searched job categories for Manager It Service Delivery jobs are:
Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Global IT Onsite Support Services Delivery Lead

Global IT Onsite Support Services Delivery Lead

Cognizant Technology Solutions

On-site

$145K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Role: Global IT Onsite Support Services Delivery Lead
Location: East Hanover, New Jersey
Role Overview:
The Global IT Onsite Support Services Delivery Lead is responsible for leading and managing the worldwide delivery of onsite IT support services across multiple regions. This includes ensuring seamless support for day-to-day operations, internal meetings and events, field force teams, and VIP stakeholders. The director ensures consistent, high-quality service delivery, drives operational excellence, and aligns IT support with business objectives.
Key Responsibilities:
  • Global Service Strategy: Define and execute the global onsite support strategy, ensuring alignment with corporate IT and business goals.
  • Operational Leadership: Lead regional onsite support teams across multiple geographies, ensuring consistent service delivery and adherence to SLAs.
  • Internal Meetings & Events Support: Oversee IT support for corporate meetings, conferences, and events, ensuring flawless execution of audiovisual, connectivity, and collaboration technologies.
  • Field Force Support: Provide specialized IT support for mobile and remote field teams, ensuring reliable access to systems, devices, and applications critical to their operations.
  • VIP Support: Deliver white-glove IT support for executives and high-profile stakeholders, ensuring personalized, proactive, and discreet service.
  • Process Standardization: Develop and enforce global policies, procedures, and best practices for onsite support services.
  • Vendor & Partner Management: Manage third-party service providers, negotiate contracts, and ensure compliance with performance metrics.
  • Customer Experience: Drive continuous improvement initiatives to enhance end-user satisfaction and productivity.
  • Budget & Resource Management: Oversee global budgets, staffing plans, and resource allocation to maximize efficiency and cost-effectiveness.
  • Technology Enablement: Implement modern tools, automation, and analytics to improve service delivery and reporting.
  • Risk & Compliance: Ensure adherence to IT security, compliance, and regulatory requirements across all regions.

Qualifications & Skills:
  • Education: Bachelor's or master's degree in information technology, Computer Science, or related field.
  • Experience: 15+ years in IT service delivery, with at least 7-10 years in a global leadership role.
  • Leadership: Proven ability to lead diverse, multicultural teams across multiple time zones.
  • Technical Knowledge: Strong understanding of IT infrastructure, end-user computing, audiovisual systems, and enterprise support models.
  • Communication: Excellent stakeholder management and executive communication skills.
  • Certifications: ITIL, PMP, or equivalent certifications preferred.

Success Indicators:
  • Flawless execution of IT support for internal meetings and corporate events
  • High satisfaction scores from field force teams and VIP stakeholders
  • Consistent SLA achievement and reduced incident resolution times
  • Streamlined global processes with measurable efficiency gains
  • Strong vendor performance and cost optimization
  • Effective collaboration with business units and IT leadership

Salary and Other Compensation:
Applications will be accepted until 22 May,2026
The annual salary for this position is between $145,000- $155,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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