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Manager It Service Delivery Jobs (NOW HIRING)

PalAmerican Security

IT Manager

Phoenix, AZ

$80K/hr

Join PalAmerican as a talented IT Manager and lead the delivery and support of cutting-edge technology services across multiple US locations. This full-time, on-site position offers a fun ...

PalAmerican Security

IT Manager

Columbus, OH

$80K/hr

Join PalAmerican as a talented IT Manager and lead the delivery and support of cutting-edge technology services across multiple US locations. This full-time, on-site position offers a fun ...

Unum UK

Manager, IT Delivery

Chattanooga, TN · On-site

$86K - $106K/yr

Unum is looking for an experienced IT Delivery Manager to lead a mid-size team of IT professionals ... The role is responsible for achieving the software/solutions/services delivery commitments of the ...

L3HHCM20

Principal, IT Project Management

Melbourne, FL

$91K - $107K/yr

Facilitate IT Service Delivery and escalations for business-critical services * Prioritize business ... Project Management certifications or relevant experience * Experience with IT Service Management ...

Hilltop Holdings

Manager, IT

Dallas, TX · On-site

... service delivery and issue resolution. * Monitors infrastructure performance, application ... Information Technology management. * 7+ years of experience supporting enterprise infrastructure ...

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Meriton

IT Specialist II

Houston, TX

Senior Manager, IT Service Delivery FLSA Status: Full time The Company Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry.

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Meriton

IT Specialist I

Irving, TX · On-site

Senior Manager, IT Service Delivery FLSA Status: Full time The Company Meriton is a national investment holding company with a portfolio of six operating companies in the commercial HVAC industry.

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Manager It Service Delivery information

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$29K

$93.9K

$160.5K

How much do manager it service delivery jobs pay per year?

As of Jul 24, 2026, the average yearly pay for manager it service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
More about Manager It Service Delivery jobs
What cities are hiring for Manager It Service Delivery jobs? Cities with the most Manager It Service Delivery job openings:
What states have the most Manager It Service Delivery jobs? States with the most job openings for Manager It Service Delivery jobs include:
What job categories do people searching Manager It Service Delivery jobs look for? The top searched job categories for Manager It Service Delivery jobs are:
Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 59% Full Time, 37% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
IT Manager

IT Manager

PalAmerican Security

Phoenix, AZ

$80K/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

Job description

PalAmerican Seeks a Highly Skilled, Dynamic IT Manager !

Are you looking for a rewarding IT leadership role where you can make a real impact? Do you thrive in a collaborative, fast-paced environment that values innovation and continuous improvement?

Join PalAmerican as a talented IT Manager and lead the delivery and support of cutting-edge technology services across multiple US locations. This full-time, on-site position offers a fun, enthusiastic workplace with excellent benefits including paid time off and comprehensive health insurance. Grow your skills in IT operations, cybersecurity, and team leadership while partnering closely with business stakeholders to drive success.

Key Responsibilities

  • Lead and manage IT service delivery across all US operations, ensuring reliable and customer-focused support
  • Oversee IT infrastructure, including networks, servers, cloud services, and telecommunications
  • Manage and mentor US-based IT teams, contractors, and service providers to foster accountability and growth
  • Act as a primary technology partner for business leaders, translating needs into practical solutions
  • Plan and execute technology projects, upgrades, and business-driven initiatives
  • Support cybersecurity, compliance, and risk management efforts aligned with governance policies
  • Monitor technology budgets and identify opportunities for efficiency and service improvement
  • Collaborate with corporate teams to promote innovation and standardization

Skills and Qualifications

  • Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
  • Strong knowledge of Microsoft 365, Azure, endpoint and identity management, and cloud technologies
  • Experience managing multi-site or distributed support teams in service-oriented environments
  • Deep understanding of cybersecurity, risk management, compliance, and IT governance
  • Excellent communication and problem-solving skills with ability to align technology to business needs
  • Bachelor’s degree in IT, Computer Science, Business, or related field; relevant certifications a plus

Benefits & Work Environment

  • Comprehensive health, dental, vision, life, and disability insurance
  • Generous paid time off to support work-life balance
  • Dynamic, supportive team culture focused on continuous improvement
  • Opportunity to lead impactful technology initiatives across multiple locations
  • On-site work with periodic travel to support operations and projects

Location: AZ - Phoenix

If you are a motivated IT professional ready to take on a leadership role with PalAmerican, apply now and become a key player in our technology-driven success!

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.