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It Service Management Analyst Jobs (NOW HIRING)

ZT Systems

IT Service Delivery Program Manager

Secaucus, NJ · On-site

$123K - $150K/yr

About the Role IT Project Manager (Service Delivery) role oversees several key functions within the ... Problem Management (which includes Postmortem and RCA) * Incident Management * Service Improvement ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for ... Manage user lifecycle processes including onboarding, offboarding, and access control, ensuring ...

Flynn Group of Companies

IT Service Technician

Seattle, WA · On-site

$75K - $80K/yr

IT Service Technician Seattle, WA (Tukwila) Flynn Group of Companies Full time w/ great benefits ... Experience with incident response, major incident management, and root cause analysis is an asset.

swirecc

Manager, IT Service Desk

Draper, UT

This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people ...

Ideal Aerosmith

Sr IT Manager

Grand Forks, ND · On-site

$90K - $111K/yr

Experience with IT governance, policies, and service management (ITSM/ITIL). * Problem-solving, analytical thinking, and project delivery skills. * Ability to manage multiple priorities in a fast ...

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All JobsIt Service Management Analyst Jobs

It Service Management Analyst information

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$85K

$132K

How much do it service management analyst jobs pay per year?

As of Jun 10, 2026, the average yearly pay for it service management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What is the difference between It Service Management Analyst vs Network Support Specialist?

AspectIt Service Management AnalystNetwork Support Specialist
CertificationsITIL, CompTIA ITF+CompTIA Network+, Cisco CCNA
Work EnvironmentIT service desks, corporate IT teamsNetwork operations centers, technical support teams
Industry UsageIT service management, enterprise ITNetworking, telecommunications
Primary FocusManaging IT services, process improvementMaintaining and troubleshooting networks

While both roles support IT infrastructure, the It Service Management Analyst focuses on optimizing IT service delivery and processes, whereas the Network Support Specialist concentrates on maintaining and troubleshooting network hardware and connectivity issues.

More about It Service Management Analyst jobs
What states have the most It Service Management Analyst jobs? States with the most job openings for It Service Management Analyst jobs include:
What job categories do people searching It Service Management Analyst jobs look for? The top searched job categories for It Service Management Analyst jobs are:
It Service Management Analyst jobs near you
Infographic showing various It Service Management Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.
IT Portfolio Management Analyst

IT Portfolio Management Analyst

Agile Defense

Arlington, VA • On-site

Other

Posted 29 days ago

Job description

Requisition #: 1593
Job Title: IT Portfolio Management Analyst
Location: Arlington, VA
Clearance Level: Public Trust, Must Have Ability to Obtain a Clearance
Job Description
Agile Defense is an award-winning and growing company with an immediate need for a skilled and energetic Information Technology (IT) Portfolio Management (PfM) Analyst to support a federal law enforcement agency customer. The Analyst will evaluate project requests for IT infrastructure and resources and facilitate the process for analyzing value, evaluating risk, prioritizing, and onboarding new technology. The Analyst will also be responsible for managing and analyzing IT investments on behalf of the agency. The Analyst is required to possess excellent verbal/written communication and interpersonal skills, IT acumen, federal budget process knowledge, intrinsic curiosity, and desire to learn new skills and processes. Previous experience working in a fast-paced environment with tight deadlines and demanding customers is desired.
JOB DUTIES AND RESPONSIBILITIES
The IT Portfolio Management Analyst will support the following areas:
U.S. Marshals Service (USMS) IT Investment Management (ITIM) Program:
  • Execute the activities of the ITIM process that enables the USMS to make efficient and best-value IT investment decisions. The ITIM Program assists customers with IT investment requests by recommending an IT product/solution that best fits their project/investment needs and determining available budgetary resources.
  • Work closely with end users, project stakeholders, and IT Subject Matter Experts (SMEs) to create a Business Case Analysis (BCA) and a Business Process Analysis (BPA). This requires eliciting requirements, creating "as-is" and "to-be" process maps, streamlining processes, improving access to information, and defining business and technical requirements.
  • Redesign business processes to help eliminate pain points and roadblocks, improve productivity, decision-making, and the utilization of assets and resources.
  • Conduct market research activities, Analyses of Alternatives (AoA), and compare IT products/solutions-to include cost-benefit analyses, risk assessments, implementation schedule and feasibility, and project charters that justify IT capital investments.
  • Provide thought leadership to help clients fundamentally rethink how they do their work to dramatically improve customer service, information accessibility and mobility, and reduce operational costs.
  • Assist project stakeholders with solicitation requirements and transitioning projects to the agency's System/Software Development Lifecycle (SDLC) and/or the Office of Procurement for contractual solicitation.

USMS IT Division (ITD) -PfM Branch and Enterprise Management Branch (EMB):
  • Ensure the USMS complies with Department of Justice (DOJ) policies and other applicable federal regulations and is a good steward of tax payers' money.
  • Responsible for the agency's Capital Planning and Investment Control (CPIC) activities, which is the primary approach for making investment decisions, assessing investment process effectiveness, and refining investment-related policies and procedures.
  • Ensure the budget process for the USMS IT investments is appropriately followed and enforced per the Office of Management and Budget (OMB) requirements, adjusting to new requirements as they come out (i.e., DOJ ITAR, C-SCRM requirements).
  • Enable the reduction of costs by addressing duplicative or unnecessary spending and identifying areas for modernization or sharing of services.
  • Compose budget requests, to include a cost-benefit analysis for IT projects and/or those requiring IT services, to include in DOJ's President Budget Request to Congress.
  • Manage the process for cyclical replacement of IT equipment to support core missions and administrative operations.
  • Align IT investments to the priorities and strategic goals of the agency and update the portfolio of services offered by utilizing a structured, integrated approach to IT investment management.
  • Ensure the ITD Operating Plan Tool is kept current by recording accurate estimates on resource needs, schedules, and cost.

Education and Background
Bachelor's Degree required with the following:
  • Minimum of 10 years of consulting, directly relevant industry experience, and/or educational training in related fields.
  • Minimum of 4 years of experience in an IT-related position with exposure to a variety of disciplines and roles (e.g. IT operations, security, application/system development and deployment).
  • Knowledge of federal cost benefit analysis methodologies including Business Process Analysis (BPA), and Business Case Analysis (BCA), and Analysis of Alternatives (AoA).
  • Working knowledge of federal compliance and security frameworks including Information Technology Acquisition Requests (ITAR) and Supply Chain Risk Management (SCRM).
  • Expert proficiency with Microsoft Office Suite - Excel, Word, PowerPoint, and Visio.

Years of Experience
10 years
Required Skills
  • Ability to multi-task, prioritize work streams appropriately, and manage multiple IT projects with different needs, scopes, and deadlines.
  • Customer-service focused with ability to speak business and IT processes fluently and navigate IT processes to efficiently resolve business requests.
  • Ability to translate IT business needs and requirements into dollars for use in cost projections of a project.
  • Strong verbal and written communication skills across all levels (users, stakeholders, leadership, and vendors), including ability to articulate key information to a large audience and derive logical recommendations/conclusions.
  • Relationship builder with the flexibility and finesse to "manage by influence."
  • High energy, maturity, and natural curiosity with the ability to serve as a thought leader for IT operational discussions at strategic and tactical levels.
  • Conduct requirements elicitation, translate IT processes and jargon into layman's terms for executive briefings, ITIM BCA presentations, and training material.
  • Perform complex pivot functions (tables/charts), VLOOKUPs, data/trends analysis, and other intermediate-to-advanced Excel functions.
  • Ability to translate one set of information into multiple different tailored messages according to the audience or use case.

Preferred Skills
  • PMP, CSM, and/or ITIL certifications.
  • Proficient in project/portfolio management to align programs, projects, and operations to realize organizational strategic goals.
  • Ability to develop holistic, enterprise-level approaches that may require a reimagining of the way IT services are delivered.
  • Knowledge of the federal budget process including Capital Planning and Investment Control (CPIC), Technical Business Management (TBM) Framework, the Federal Information Technology Acquisition Reform Act (FITARA), the Procurement Life Cycle, Federal Acquisition Regulations (FAR), and the Federal Risk and Management Program (FedRAMP) with practical application of Folio for Office of Management and Budget (OMB) financial reporting and investment management.
  • Working knowledge of IT equipment, enterprise applications, networking concepts, database and commercial of the shelf (COTS) software, cloud platforms (PaaS, IaaS, SaaS, etc.), and IT infrastructure functionalities.
  • Understanding of IT requirements (ATOs and ATUs).
  • MS PowerApps, Power BI, and/or expert Excel skills.

Working Conditions
Standard Office environment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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