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Itil Service Management Process Engineer Jobs (NOW HIRING)

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Service Management Lead

Washington, DC · Hybrid

... processes are consistently applied, accurately measured, and continuously improved in alignment with ITIL 4 principles, client policies, and contractual SLA requirements. The Service Management Lead ...

TechLink Systems, Inc.

CMDB Dashboard Developer

Coppell, TX · On-site

$50 - $55/hr

Job Title: CMDB Dashboard Developer Job ID: 2017 Client: UNISYS Location: Coppell, TX Payrate: $50 ... Knowledge of ITIL Service Asset & Configuration Management (SACM) processes. Dashboard & Reporting ...

kgs

Service Management Lead

Washington, DC · Hybrid

$18 - $23.75/hr

... processes are consistently applied, accurately measured, and continuously improved in alignment with ITIL 4 principles, client policies, and contractual SLA requirements. The Service Management Lead ...

Baker Donelson

Legal Process Engineer

Atlanta, GA · Hybrid

Legal Process Engineer FLSA STATUS : Exempt DEPARTMENT : Client Solutions Group SUPERVISOR ... service. Leveraging expertise in project management, process improvement, and data-driven insight ...

Baker Donelson

Legal Process Engineer

Charleston, SC · Hybrid

Legal Process Engineer FLSA STATUS : Exempt DEPARTMENT : Client Solutions Group SUPERVISOR ... service. Leveraging expertise in project management, process improvement, and data-driven insight ...

Baker Donelson

Legal Process Engineer

Mandeville, LA · Hybrid

Legal Process Engineer FLSA STATUS : Exempt DEPARTMENT : Client Solutions Group SUPERVISOR ... service. Leveraging expertise in project management, process improvement, and data-driven insight ...

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How much do itil service management process engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for itil service management process engineer in the United States is $92,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What does an ITIL Service Management Process Engineer do?

An ITIL Service Management Process Engineer is responsible for designing, implementing, and optimizing IT service management processes based on the ITIL (Information Technology Infrastructure Library) framework. They analyze current IT workflows, identify areas for improvement, and ensure that best practices are followed to enhance service delivery and support. Their work helps organizations provide reliable and efficient IT services, reduce downtime, and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITIL Service Management Process Engineer?

To thrive as an ITIL Service Management Process Engineer, you need in-depth knowledge of ITIL frameworks, process optimization, and IT service management, usually backed by ITIL certifications. Familiarity with ITSM tools such as ServiceNow or BMC Remedy, and experience with process mapping software, is commonly required. Strong analytical thinking, communication, and stakeholder management are essential soft skills for this role. These competencies ensure effective design, implementation, and continuous improvement of IT service processes, leading to higher service quality and business alignment.

How does an ITIL Service Management Process Engineer typically collaborate with other IT teams to implement process improvements?

An ITIL Service Management Process Engineer works closely with cross-functional IT teams, such as service desk, infrastructure, and application support, to analyze existing workflows and identify areas for improvement. Collaboration often involves leading workshops, facilitating process mapping sessions, and gathering feedback to ensure changes are practical and align with business objectives. Regular communication and training are key, as the engineer must help other teams understand new procedures and monitor adoption. This collaborative approach ensures that process enhancements are both technically feasible and embraced by all stakeholders.

What cities are hiring for Itil Service Management Process Engineer jobs?

Cities with the most Itil Service Management Process Engineer job openings:

What states have the most Itil Service Management Process Engineer jobs?

States with the most job openings for Itil Service Management Process Engineer jobs include:

What are popular job titles related to Itil Service Management Process Engineer jobs?

For Itil Service Management Process Engineer jobs, the most frequently searched job titles are:

Infographic showing various Itil Service Management Process Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $92,018 per year, or $44.2 per hour.

Process Engineer(10 yrs project management)_ITIL preferred

Denver, CO

360 IT Professionals
See more jobs at 360 IT Professionalsexternal

Contractor

Re-posted 4 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.


Job Description

We are looking to fill a position for Sr. process Engineer with at least 10 yrs. of relevant experience in [Project Management Practices.

The key areas of focus and deliverables are:

Cradle-to-grave process artifacts for Application Lifecycle Management, Knowledge Management, Asset Management, Change Management, Problem Management, and Incident Management

Evaluation and gap analysis for Application Lifecycle Management, Knowledge Management, Asset Management, Change Management, Problem Management, and Incident Management effectiveness review and continuous improvement recommendations of the Off-boarding process available to supervisors in the Customer Service Portal

To accomplish this, the Senior Process Engineer will:

Assess current in-scope processes and make additional recommendations for improvements related to efficiency

Make heavy use of available materials in the above mentioned areas as fodder for process engineering activities

Develop process maps

Identify associated process goals, and metrics for measurement of each goal, to ensure that process performance can be measured and quantitatively managed

Meet with any applicable stakeholders to capture data and information as necessary and with Chief Customer Officer approval

Draft, or facilitate preparation of, process flows and instructional materials in coordination with Communications team

Ensure process interface with dependent, or related, processes across the enterprise

Apply industry process engineering best practices to legacy and new processes

Qualifications

Three or more years' experience with Process Engineering techniques and models

Expert knowledge in designing and implementing processes and process assets and/or frameworks

Successful completed the Intermediate Concepts of CMMI course

Active Project Management Professional (PMP)An understanding of IT Service Management framework

10+ years' experience with Project Management practices

ITIL certification a plus

Knowledge of large-scale process methodologies and frameworks in State government environments is a plus

Additional Information

Webcam interview is acceptable.

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