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Service Management Analyst Jobs in Summit, NJ (NOW HIRING)

City of Los Angeles

Management Analyst

New York, NY · On-site

The Contracts and Support Services Division (CSSD) is one of four divisions in the Department's Resource Management Bureau. The Management Analyst position reports to a Senior Management Analyst I ...

City of Los Angeles

Management Analyst

New York, NY · On-site

Los Angeles Department of Water and Power's (LADWP) Security Services Division intends to fill one (1) Management Analyst position, which are represented by the International Brotherhood of ...

City of Los Angeles

Management Analyst

New York, NY · On-site

Contract Support - Prepare requisitions for materials, non-professional, and professional service ... Provide back-up support to other Management Analysts within the Administrative Services section ...

City of Los Angeles

Management Analyst

New York, NY · On-site

... Services Office (FSO) fiscal review. • May travel within the greater Los Angeles Basin or the ... Management Analyst (Class Code 9184). Submitted materials will be reviewed to determine a ...

City of Los Angeles

Management Analyst

New York, NY · On-site

The Employment Services Section of Human Resources intends to fill up to three (3) Management Analyst (MA) positions. The positions will report to a Utility Administrator III. The working location is ...

City of Los Angeles

Management Analyst

New York, NY · On-site

The Employment Services Section of Human Resources intends to fill up to two (2) Management Analyst (MA) positions. The positions will report to a Utility Administrator III. The working location is ...

City of Los Angeles

Management Analyst

New York, NY · On-site

... of Management Analyst. The duties of the position include, but are not limited to, the following ... civil service rules, MOUs, administrative manual and other governing documents. • Deliver ...

Rangam Consultants

Risk Management Analyst

Newark, NJ · On-site

Senior Enterprise Risk Management (ERM) Analyst Experience Required: * 8+ years of Enterprise Risk Management (ERM), Risk Consulting, Financial Services, Internal Audit, Compliance, or related ...

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All JobsService Management Analyst JobsService Management Analyst Jobs in Summit, NJ

Service Management Analyst information

See Summit, NJ salary details

$45.7K

$90.3K

$140.3K

How much do service management analyst jobs pay per year?

As of Jul 27, 2026, the average yearly pay for service management analyst in Summit, NJ is $90,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $108,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a Service Management Analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a Service Management Analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What job categories do people searching Service Management Analyst jobs in Summit, NJ look for? The top searched job categories for Service Management Analyst jobs in Summit, NJ are:
Service Management Analyst jobs near you
Management Analyst

Management Analyst

City of Los Angeles

New York, NY • On-site

Full-time

Posted 3 days ago

City Of Los Angeles rating

9.0

Company rating: 9.0 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

93rd of 832 rated public administrative organizations

Job description

The Contracts and Support Services Division (CSSD) is one of four divisions in the Department's Resource Management Bureau. The Management Analyst position reports to a Senior Management Analyst I and personally performs the following functions:
• Contract administration and procurement;
• Purchasing, including reviewing and processing of invoices and receiving goods utilizing the City's Financial Management System (FMS);
• Producing various charts, reports and statistics;
• Assisting in the development and monitoring of the Department's annual budget and other administrative duties, as assigned.
• This position may supervise Management Assistants or other classifications, and would be responsible for assigning work, providing training and technical guidance, and evaluating performance.
This position has frequent contact with other City departments and vendors, and is responsible for analyzing, interpreting, and ensuring compliance with all applicable City directives, rules, and procedures.
CSSD is seeking candidates with excellent communication, organizational, and analytical skills. Successful employees at CSSD also exhibit high levels of resourcefulness, attention to detail, and the ability to work independently.
How to apply
Interested candidates should email a Departmental Job Application and Resume to LADBS-Human-Resources@lacity.org with the subject line "Management Analyst Transfer Opportunity". Please note that a resume review, employee folder review, or reference checks may be conducted. The filing period will be open until sufficient applications are received but may close at any time.
For questions or additional information, please contact LADBS Personnel Services via email LADBS-Human-Resources@lacity.org.
Transfer
These positions are only available for City employees. Please do not respond if you do not currently work for the City of Los Angeles.

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