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Service Management Analyst Jobs in Summit, NJ (NOW HIRING)

Wealth Management Analyst

New York, NY ยท On-site

$75K - $125K/yr

POSITION SUMMARY Wealth Management Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. As a key ...

Asset Management Analyst, Origination

New York, NY ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... computing services, such as AI. We continue to develop our pipeline of power capacity at high ... The Asset Management Analyst, Origination supports the front end of Cipher's asset lifecycle - land ...

Content Management Analyst

Gladstone, NJ ยท On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ... This position is at the Senior Associate or Manager level and colleagues in this role report to one ...

Manage high-level data reports, performing in-depth analysis of reports and communicating results ... Establish/Optimize process services, such as mobile and landline communications, in preparation for ...

Showing results 21-40

Service Management Analyst information

See Summit, NJ salary details

$45.7K

$90.3K

$140.3K

How much do service management analyst jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service management analyst in Summit, NJ is $90,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $108,400.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What job categories do people searching Service Management Analyst jobs in Summit, NJ look for?

The top searched job categories for Service Management Analyst jobs in Summit, NJ are:

What cities near Summit, NJ are hiring for Service Management Analyst jobs?

Cities near Summit, NJ with the most Service Management Analyst job openings:

Collateral Management Analyst

Nomura International

Manhattan, NY โ€ข On-site

$75K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago


Job description

Corporate Title: Analyst
Department: Operations
Location: New York (Hybrid)The pay range for this position at commencement of employment is expected to be between $75K and $80K/year* (see below footnote forย additionalย compensation and benefits information).ย ย ย ย ย ย ย ย ย ย ย ย ย ย ย 

Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visitย www.nomura.com.

Aon's Benefit Index, Nomura's benefits rank #1 amongst our competitors

Department overview:

Collateral Management is a centralized support function whose primary role is to mitigate credit risk through the determination and calling of margin at a portfolio level. The team supports collateral arrangements for Derivatives,ย Repo, MBS, and PB. All aspects of collateral management are performed by the team. These functions include: data management, margin calling, dispute management, portfolio reconciliations, collateral asset management and reporting.

Role description:

  • Dispute resolution and reconciliations
  • Partner with Global Markets, Middle Office, and Risk teams to address client queries
  • Interface with various Front office and Counterparty/Market risk teams
  • Work with various settlement groups to ensure proper cash and security movements
  • Engage in various projects focusing on regulatory requirements and internal optimization
  • Provide daily/weekly reporting on trade dispute metrics
  • Participate in various projects related to the ongoing regulatory requirements facing the industry
  • Interface and liaison with various Front/Middle teams and the Risk Group regarding Regulatory and House Margin requirements.
  • Maintenance of Supervisory Procedures

Minimum qualifications:

  • Minimum of 1 year of collateral management experience
  • Bachelors degree in Finance, Economics or similar
  • Strong understanding of OTC Derivatives and Repo Markets
  • Working knowledge of Margin regulations
  • Understanding of the legal, credit and operational risks associated with Collateral

Nomura Leadership Behaviorsย 

Explore Insights & Visionย 

  • Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.ย 

Making Strategic Decisionsย 

  • Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.ย 

Inspire Entrepreneurship in Peopleย 

  • Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.ย 

Elevate Organizational Capabilityย 

  • Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.ย ย 

Inclusionย ย 

  • Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).ย 

ย 

ย 

ย 

*base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".

Nomura is an Equal Opportunity Employer