Service Management Analyst Jobs (NOW HIRING)

SUMMARY

A Management Analyst is responsible for analyzing the current state and history of office policies and procedures and proposing changes to increase efficiency. This role includes managing specific task assignment distribution and providing technical direction to team personnel. The analyst collaborates with Government Work Assignment Managers to oversee day-to-day operational requirements and work activities. They plan, organize, and coordinate various projects, programs, and services, and may administer specific initiatives, recommending and assisting in the installation of improved administrative methods, procedures, equipment, and facilities. The position involves conducting research and analytical studies, developing procedures and forms, formulating recommendations, and preparing reports and correspondence. Financial duties include assisting in determining financial methods, procedures, and costs, conducting cost-benefit analyses, reviewing and preparing financial and statistical reports, and coordinating contract arrangements. Where necessary, the analyst prepares grant applications and handles their administration, including contracts with federal, state, and local agencies. They also confer with other departments, officials, and consultants to explain policies and procedures, make presentations, provide staff support, assist in budget preparation and administration, and may train and evaluate assigned staff.

COMPENSATION & BENEFITSSalary Range: $65,000 - $75,000Comprehensive federal benefits package available to full-time employees, including health insurance, paid time off, and retirement plan participation.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Analyze current state and history of currently implemented office policy and procedures.
• Propose changes to current office structure to increase efficiency.
• Responsibility to manage specific task assignment distribution to the Team's personnel.
• Provide specific technical direction to the Team's personnel.
• Collaborate with the Government Work Assignment Managers in order to manage day-to-day operational requirements and work activities.
• Plans, organizes and coordinates various projects, programs and services involving diverse administrative operations; may administer or manage specific projects, programs and/or services; recommends and assists in installing improved administrative methods, procedures equipment and facilities.
• Conducts research and analytical studies on a variety of programs and issues; coordinates and expedites reports and program information from departmental input; develops procedures and forms; formulates recommendations and prepares reports and correspondence.
• Assists in determining financial methods, procedures and costs pertaining to a departmental service or program; conducts cost benefit analyses and reviews and prepares financial and statistical reports; coordinates contract arrangements with other organizations and private parties.
• Where required, prepares grant applications and handles the details of grant or proposal preparation and administration including contracts with federal, state and local agencies.
• Confers with other departments, officials, consultants and explains policies and procedures; may make presentations on assigned projects and programs.
• Provides staff support to committees or other departments, as assigned.
• May assist in budget preparation and administration.
• May administer various staff functions of the department and/or train and evaluate assigned staff.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND QUALIFICATIONS

• Decision Making
• Judgement
• Time Management

EDUCATION & EXPERIENCE

• B.A. or B.S. degree in Business Administration, Finance, or related fields.
• Three years of relevant experience.

SUPERVISORY RESPONSIBILITY

This position has tasking others and accountability requirements but no supervisory responsibilities.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• 25% travel or less is expected for this position.
• This IS NOT a remote psoition.

PHYSICAL DEMANDS

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Our Values: Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence

AAP/EEO Statement Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.