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Service Management Analyst Jobs (NOW HIRING)

County of Monterey, CA

MANAGEMENT ANALYST II

Salinas, CA · On-site

$7.7K - $10K/mo

Social Services Opening Date: 06/22/2026 Closing Date: 7/13/2026 11:59 PM Pacific Position Description The Department of Social Services is recruiting to establish a Management Analyst II eligible ...

KeyLogic Systems

Management Analyst

Washington, DC · On-site

Previous customer service experience * Ability to work closely with clients to develop briefings ... management, systems analysis, data analytics, digital transformation, and cybersecurity to ...

One Federal Solution

MANAGEMENT ANALYST

Washington, DC · On-site

Perform special projects to include public service initiatives, oversight of OCS web content to ... Provide relationship management, data analysis, process design and full life cycle of project ...

CalHR

Management Analyst II

Sacramento, CA · On-site

$7.7K - $10K/mo

The Management Analyst level is dependent on the scope and complexity of the assignment. Positions ... The Department of Social Services will conduct a thorough background and reference check process ...

TRISTAR

Management Analyst

Crane, IN · On-site

We are seeking a detail-oriented and analytical Management Analyst to join our dynamic team and ... About TRISTAR TRISTAR is an SBA certified Service-Disabled Veteran-Owned professional services ...

Oneida ESC Group

Management Analyst I

San Luis Obispo, CA · On-site

$21.40/hr

Job Type Full-time Description Oneida Professional Services is seeking a detail-oriented and highly organized Management Analyst I to support General Equipment (GE) management functions within Code ...

AHU Technologies, Inc.

Management Analyst

Washington, DC · On-site

$44 - $49/hr

Management Analyst Complete Description: Duties and Responsibilities: This position is responsible ... IT service needs of leading corporations within the United States. We have been providing ...

TRISTAR INC

Management Analyst

Crane, IN

Description We are seeking a detail-oriented and analytical Management Analyst to join our dynamic ... About TRISTAR TRISTAR is an SBA certified Service-Disabled Veteran-Owned professional services ...

Immersion Consulting

Management Analyst

Washington, DC · On-site

... Service Improvement Initiative (FMSII) Program Management Office (PMO). Candidate will provide ... Data Analysis, Scheduling, Report Generation Meeting Minutes, • Provide analysis, and reporting ...

Aptive

Job Summary Aptive Resources is seeking a Management Analyst to support health system transformation, implementation and operations, and healthcare business-enabling services for the Office of ...

Teracore

Management Analyst

Washington, DC

Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management ... Support a federal client providing professional expert analysis and advice, for the management of ...

Flatwater Group

Management Analyst

Lakewood, CO

$65K - $75K/yr

Summary SUMMARY A Management Analyst is responsible for analyzing the current state and history of ... They plan, organize, and coordinate various projects, programs, and services, and may administer ...

Teracore

Management Analyst

Washington, DC · On-site

Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management ... Support a federal client providing professional expert analysis and advice, for the management of ...

City of Denton

Management Analyst

Denton, TX · On-site

$63K - $83K/yr

... agenda management requiring a high level of analytical skills. Essential Functions and Other ... ENVIRONMENTAL SERVICES & SUSTAINABILITY Create reports used for billing, customer communication ...

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Service Management Analyst information

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$85K

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How much do service management analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a Service Management Analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a Service Management Analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
More about Service Management Analyst jobs
What cities are hiring for Service Management Analyst jobs? Cities with the most Service Management Analyst job openings:
What states have the most Service Management Analyst jobs? States with the most job openings for Service Management Analyst jobs include:
What job categories do people searching Service Management Analyst jobs look for? The top searched job categories for Service Management Analyst jobs are:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

MANAGEMENT ANALYST II

County of Monterey, CA

Salinas, CA • On-site

$7.7K - $10K/mo

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $7,752.68 - $10,588.76 Monthly
Location : Department of Social Services, 1000 S. Main Street, Suite 308, Salinas, CA
Job Type: Regular Full-Time
Job Number: M26/14C30/06KK
Department: Social Services
Opening Date: 06/22/2026
Closing Date: 7/13/2026 11:59 PM Pacific
Position Description
The Department of Social Services is recruiting to establish a Management Analyst II eligible list.
Please follow the link below to view the job announcement and apply:
PLEASE NOTE: APPLICATION DEADLINE IS 07/13/2026 @ 11:59 P.M.
Position Information
Under direction, performs a wide variety of administrative analytical duties of moderate to high scope and complexity; may supervise support and technical staff and serve as lead to Management Analysts.
This is the second level in the Management Analyst I/II/III series. The Management Analyst level is dependent on the scope and complexity of the assignment. Positions are assigned to Management Analyst II if they are performing duties of moderate to high scope and complexity. This class is distinguished from the Management Analyst I in that the latter performs duties of moderate complexity with narrower scope of responsibility, may serve as an entry/trainee class to promote to a designated Management Analyst II, and may not full supervise staff. Management Analyst II is distinguished from Management Analyst III in that the latter manages and may fully supervise Management Analysts and professional staff in addition to support and technical staff.
The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.
This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.
Examples of Duties
Examples of Duties:
  1. Analyzes, researches, gathers and interprets information on a wide variety of management matters such as budgets, legislation, programs, contracts and staffing.
  2. Makes recommendations regarding policies, procedures, organization, operations, programs and other management-related areas.
  3. Prepares and presents written and oral reports on recommendations, data, impacts, options, strategies and conclusions that are based on analyses.
  4. Develops, prepares, modifies and monitors items/areas such as budgets, grants, research projects, and contracts.
  5. Implements and evaluates policies, procedures and programs related to the assignment.
  6. Works closely with managers and other staff within the department and the County to anticipate, obtain and provide ongoing and accurate information.
  7. Coordinates activities related to projects, programs and/or other areas being analyzed.
  8. Interprets policies and procedures to department staff, County employees and external agencies and individuals.
  9. Researches, interprets and complies with local, state and federal codes, regulations, laws, policies, procedures and guidelines.
  10. Attends or serves as management liaison at meetings/functions such as committees, task forces, community forums, commissions, and conferences.
  11. Obtains data/information from internal and external departments and agencies in regard to areas being analyzed such as funding sources, interdepartmental activities, and programs.
  12. Plans, develops, conducts and evaluates training/informational programs for staff and/or the public on administrative or management issues.
  13. Provides direction to internal and external parties on assigned projects and activities.
  14. May supervise support and technical staff and serve as lead to Management Analysts.
  15. Performs other related duties.

Knowledge of:
  1. Principles of mathematical and statistical analysis, preparation and presentation.
  2. Research techniques.
  3. Principles and practices of public and/or business administration.
  4. Report writing.
  5. Internal and external operations, functions and resources related to the assignment.
  6. Principles and practices of management and supervision.

Ability to:
  1. Analyze and interpret a wide variety of complex data and information.
  2. Conduct comprehensive and in-depth research.
  3. Identify issues, options and projected outcomes and make recommendations.
  4. Prepare and present written and oral reports.
  5. Interpret and apply codes, regulations, laws, policies, procedures and guidelines.
  6. Coordinate a wide variety of activities.
  7. Work independently and in a timely fashion.
  8. Communicate effectively orally and in writing.
  9. Provide direction to others on projects and activities.
  10. Supervise support and technical staff.
  11. Work cooperatively and tactfully with others.

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