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Service Management Analyst Jobs (NOW HIRING)

Immersion Consulting

Management Analyst

Washington, DC · On-site

US Coast Guard Acquisition Financial Management Service Improvement Initiative (FMSII) Program ... Data Analysis, Scheduling, Report Generation Meeting Minutes · Provide analysis, and reporting of ...

AHU Technologies, Inc.

Management Analyst

Washington, DC · On-site

$44 - $49/hr

Management Analyst Complete Description: Duties and Responsibilities: This position is responsible ... IT service needs of leading corporations within the United States. We have been providing ...

Immersion Consulting

Management Analyst

Washington, DC · On-site

... Service Improvement Initiative (FMSII) Program Management Office (PMO). Candidate will provide ... Data Analysis, Scheduling, Report Generation Meeting Minutes, • Provide analysis, and reporting ...

KAIROS Inc

Management Analyst

Beachville, MD · On-site

... services focused on optimizing customers' program performance and mission through proven ... management. * Tailor standard tools to best support specific project reporting, continuous analysis ...

INDUS Technology, Inc.

Management Analyst

Newport, RI · On-site

... Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team ... Together we deliver exceptional customer service, foster a growth and support-centered work ...

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How much do service management analyst jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a Service Management Analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a Service Management Analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
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Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 18% Full Time, 66% Part Time, 3% Temporary, 8% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.
Management Analyst

Management Analyst

Immersion Consulting

Washington, DC • On-site

Full-time

Posted 18 days ago

Job description

US Coast Guard Acquisition Financial Management Service Improvement Initiative (FMSII) Program Management Office (PMO) Support

Candidate will coordinate with other contractor and government personnel to support the US Coast Guard acquisition Financial Management Service Improvement Initiative (FMSII) Program Management Office (PMO). Candidate will provide subject matter advice and evaluate deliverables, progress and quality of program activities. The key focus will be providing support for all programmatic, Training, Operations & Maintenance, Sustainment and Test and Evaluation (T&E) events.

Data Analysis, Scheduling, Report Generation Meeting Minutes

· Provide analysis, and reporting of test artifacts such as test scripts, test plans, and test scenarios.

· Evaluate Integrated Master Schedule (IMS), track progress, perform analysis, identify/report deviations and produce management summaries for the testing process.

· Provide assessment of program activities, developing timelines and other artifacts to support program management's needs.

· Provide management reports documenting status, identifying risks, and preparing summaries, graphics, reports, and/or presentation slides.

· Create customized reports and evaluates data drawn from various sources, perform analysis using MS Excel, other database and MS 365 tools and reporting results.

· Stage, refresh, and validate training data for instructor course work.

Documentation, Facilitation and Consultation

· Attend program meetings providing meeting support, facilitation, and documentation (agenda, meeting minutes, presentation slides)

· Update program plans and documentation, prepare operations and procedures manuals, update and create workflow diagrams and organizational charts.

· Create meetings using communication tools such as MS Teams.

· Utilize PowerPoint to create, edit, and customize management briefs.

· Navigate SharePoint and maintain/update program files and documentation.

Requirements

· Knowledge of MS Office (Excel, PowerPoint, MS Project, Outlook, Teams)

· Demonstrate strong analytical skills, maintain high motivation and autonomy.

· Organize and balance multiple tasks and responsibilities, adapt to changing priorities, producing high-quality products in fast-paced environment.

· Demonstrate a high aptitude for learning and operate with little instruction on day-to-day work assignments.

· Demonstrate good judgement in selecting methods and techniques for obtaining solutions.

· Exercise professional judgment on engagements by providing proactive solutions and recommendations.

· Focus on client specific tasks and deliver polished products to program manager after peer review.

· Bachelor's degree or equivalent or experience with professional certifications.

· Two or more years of progressive experience with degree. Degree can be substituted with experience.

Travel to USCG HQ and other locations outlined in the SOW as required to support the task order

Apply