ZipRecruiter

Log In

1

Service Management Analyst Jobs (NOW HIRING)

mPower, Inc.

Senior Management Analyst

Bethesda, MD

Assists in performing general administration and advisory services and/or functions, to include ... analysis, program management support, or operational analysis * Experience supporting complex ...

Aptive

Job Summary We are seeking a Management Analyst to support the Department of Veterans Affairs (VA ... We specialize in applying technology, creativity and human-centered services to optimize mission ...

Veterans Health Administration

Management Analyst

Smyrna, GA · On-site +1

$74K - $102K/yr

Summary This position serves a Management Analyst within the HEC, ESO of VHA Member Services. This position works under the direct supervision of Supervisory Management and Program Analyst within the ...

USAJOBS - Search

$106K/yr

You will serve as a MANAGEMENT ANALYST in the COMMAND ANALYTICS OFFICE of NAVAL FACILITIES ENG ... the Federal service or equivalent experience in the private or public sector. Specialized ...

Air National Guard Units

MANAGEMENT ANALYST

Scotia, NY · On-site +1

$70K - $91K/yr

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a MANAGEMENT ANALYST, Position Description Number D2505000 and is part of the 109TH AW ...

TRISTAR

Management Analyst

Crane, IN · On-site

Job Type Full-time Description We are seeking a detail-oriented and analytical Management Analyst ... About TRISTAR TRISTAR is an SBA certified Service-Disabled Veteran-Owned professional services ...

USAJOBS - Search

Management Analyst

San Antonio, TX · On-site

$89K/yr

Salary negotiation may be available for those candidates who are new to Federal service. * Leave ... Specialized Experience Management Analyst GS-0343-12: One year of specialized experience which ...

ManTech

Management Analyst

Lexington Park, MD · On-site

$75K - $125K/yr

Analyze program requirements, status, budget, and schedules. * Perform program management ... Service personnel Clearance Requirements: * Must be a U.S. Citizen and possess a current or active ...

next page

Showing results 1-20

All JobsService Management Analyst Jobs

Service Management Analyst information

See salary details

$43K

$85K

$132K

How much do service management analyst jobs pay per year?

As of Jun 25, 2026, the average yearly pay for service management analyst in the United States is $84,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $102,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a Service Management Analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a Service Management Analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
More about Service Management Analyst jobs
What cities are hiring for Service Management Analyst jobs? Cities with the most Service Management Analyst job openings:
What states have the most Service Management Analyst jobs? States with the most job openings for Service Management Analyst jobs include:
What job categories do people searching Service Management Analyst jobs look for? The top searched job categories for Service Management Analyst jobs are:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 15% Full Time, 65% Part Time, and 15% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $84,961 per year, or $40.8 per hour.

Management Analyst

ENGINEERING SERVICES NETWORK, Inc.

Chesapeake, VA • On-site

Full-time

Posted 7 days ago

Job description

Founded in 1995, ESN is a Small Disadvantaged Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nation's defense. For more than two decades, we have been providing our military and government customers with mission-critical services including engineering and technical support, strategic and program management, testing and evaluation, operations, support, and information technology. We are committed to proven, repeatable corporate quality management processes and are certified CMMI Maturity Level III - Development/Services & ISO 9001:2015.

We are seeking a highly motivated Management Analyst.

Located onsite at Chesapeake, VA.

This posting is intended to identify qualified candidates for current and future opportunities that may be contingent upon contract award, funding approval, or position availability. Submission of an application does not guarantee employment, an interview, or placement on a specific program. Qualified candidates may be contacted as positions become available and business needs arise.

Duties:

  • Evaluates organizational processes, procedures, and operations to improve efficiency and effectiveness.
  • Analyze data, identify areas for improvement, develop recommendations, and support management in implementing strategic and operational solutions.

Experience:

  • 10 years' experience in engineering/science management, operations research analysis or financial/cost analysis.
  • Experience shall include collection, review, and analysis of information to make recommendations to the Government.
  • Analyze relevant data, which may include annual revenues, employment, or expenditures.
  • Interview managers and employees while observing their operations.
  • Develop solutions to problems.
  • While preparing recommendations, understanding the nature of the organization, the relationship it has with others in the Government, and its internal organization and culture.
  • Prepare and solve mathematical models.

Education:

Bachelor's degree in Business or Technical Field.

Security Clearance: Secret


Job Posted by ApplicantPro