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Service Management Analyst Jobs in Florida (NOW HIRING)

Lukos

Knowledge Management Analyst

Doral, FL · On-site

Knowledge Management Analyst Job Summary: Knowledge Management Analyst role is defined as a ... Coordinate efforts with DRUs, Service Components, JTFs, and defense agencies to ensure C2 ...

Lukos

Knowledge Management Analyst

Doral, FL · On-site

Knowledge Management Analyst Job Summary: Knowledge Management Analyst role is defined as a ... Coordinate efforts with DRUs, Service Components, JTFs, and defense agencies to ensure C2 ...

US Department of the Navy

$89K/yr

You will serve as a FINANCIAL MANAGEMENT ANALYST in NAVAL EDUCATION AND TRAINING COMMAND ... federal service or equivalent experience in the private or public sector demonstrating the ...

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Service Management Analyst information

See Florida salary details

$32.1K

$63.5K

$98.6K

How much do service management analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service management analyst in Florida is $63,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $76,200.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Florida?

For Service Management Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Florida look for?

The top searched job categories for Service Management Analyst jobs in Florida are:

What cities in Florida are hiring for Service Management Analyst jobs?

Cities in Florida with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,490 per year, or $30.5 per hour.

IT Service Management Analyst /ServiceNow Administrator

Global IT Investors Inc dba TechnoVal Alliance

Deerfield Beach, FL • On-site

Contractor

Re-posted 24 days ago

Job description

Role :IT Service Management Analyst /ServiceNow Administrator
Location: Deerfield Beach, FL
Duration: 12+ Months
 
About the role :
The required qualification is ServiceNow Administration skills - heavy on CMDB, Discovery, Service Mapping, Integrations, ITAM.      The candidate must be able to build and configure the behind-the-scenes workflows that support ITSM processes.
 
This position is a combination analyst/administrator.  I am not looking for a user of  ServiceNow.    I am looking for someone that knows the behind-the-scenes workings of ServiceNow.  
 
IT Service Management Analyst/ServiceNow Administrator WITH CMDB, ITAM, Discovery and Service Mapping along with Integration skills
 
As a Service Management Analyst, you will be part of the Service Management Department, where your primary responsibilities will be working with ServiceNow's Configuration Management (CMDB), Discovery, Digital Portfolio Manager (DPM) and IT Asset Management (ITAM/HAM Pro/SAM Pro) modules enhancing maturity and driving improvement initiatives.
 
Responsibilities :
Support and enhance Discovery schedules
Support and enhance Service Mapping
Support and enhance Hardware and Software Asset Management
Support and enhance ServiceNow Knowledge Management practices
Provide CMDB guidance during the weekly CMDB Office hours for Audits, Lifecycle tasks and general CMDB questions
Work and complete ITSM related ServiceNow stories
UAT stories from monthly sprint and projects
Assist with report development and integration development
Assist with ad-hoc tasks related to the ITOM, ITAM, ITSM initiatives
 
Planned initiatives :
Streamline CMDB Maintenance activities
Re-evaluate CSDM framework and mature accordingly
Implement additional ITAM Publisher Packs and vendor integrations
Implement reconciliation of Discovered CIs for CMDB accuracy and SAFE Controls
CMDB User self-service, reporting enhancement with ServiceNow and PowerBI
Build training sessions and documentation for CMDB and ITAM
 
Job Requirements :
A minimum of 5 years of experience with ServiceNow configuration management required – Yokohama instance or later.
ServiceNow System Administration Certification.
ServiceNow CMDB - Service Mapping, Discovery, CMDB, Service Graph / Integration (ie. InTune, Tanium, SAM/HAM providers) experience.
Strong process and analytical skills are essential, including critical thinking, data analysis, research, and problem-solving abilities.
Proficiency in data analysis and reporting is required, with familiarity in ServiceNow reporting and dashboards. Knowledge of Power BI is a plus.
Excellent verbal and written communication skills are necessary to engage with business users and IT effectively, and to present solutions at all levels of the organization.
Must be highly organized and possess strong skills in planning, time management, scheduling, documentation, and meeting deadlines.
An innovative mindset is essential for developing solutions through effective use of available technologies.
Attention to detail and a self-starting, inquisitive nature is highly valued.
The ability to be flexible and adaptable while working under strict deadlines with minimal supervision is crucial.