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Service Management Analyst Jobs in Crestview, FL

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Service Management Analyst information

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$36.3K

$71.8K

$111.6K

How much do service management analyst jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service management analyst in Crestview, FL is $71,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $86,200.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Crestview, FL?

For Service Management Analyst jobs in Crestview, FL, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Crestview, FL look for?

The top searched job categories for Service Management Analyst jobs in Crestview, FL are:

What cities near Crestview, FL are hiring for Service Management Analyst jobs?

Cities near Crestview, FL with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Crestview, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $71,813 per year, or $34.5 per hour.

Junior Management Analyst with Security Clearance

OSAAVA Services

Eglin Air Force Base, FL • On-site

$60K - $70K/yr

Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Junior Management Analyst
Location: Eglin Air Force Base, FL
Job Type: Full-Time, On-Site
Clearance Required: Active Top Secret
Salary: $60,000–$70,000
Position Overview
OSAAVA Services is seeking a Junior Management Analyst to support the 53rd Wing at Eglin Air Force Base, Florida. This role supports mission-critical administrative operations and IT access management activities within a secure Department of Defense environment.
The ideal candidate is detail-oriented, highly organized, and experienced supporting administrative and account management functions in a classified environment. This position requires an active Top Secret security clearance at the time of application. Responsibilities • Process and manage system account access requests for government personnel. • Grant, modify, and revoke user account privileges in accordance with DoD security policies and established procedures. • Maintain accurate documentation, audit records, and account management logs. • Coordinate with Information Assurance personnel, system owners, security managers, and unit representatives to validate user access. • Provide administrative support including scheduling, correspondence, tracking actions, and maintaining records. • Prepare reports, briefings, spreadsheets, and other documentation supporting mission requirements. • Ensure compliance with DoD cybersecurity policies, OPSEC requirements, and access control procedures. • Support continuous process improvement and assist with updating standard operating procedures. Required Qualifications • Active Top Secret security clearance (required at the time of application) • Current CompTIA Security+ certification • Minimum of 1 year of administrative, management analyst, or comparable support experience • Experience supporting DoD account management, user provisioning, or access request processes • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Strong written and verbal communication skills • Ability to work full-time on-site at Eglin Air Force Base Preferred Qualifications • TS/SCI eligibility or current TS/SCI clearance • Military service or prior DoD contractor experience • Experience using ServiceNow, Remedy, or other IT Service Management (ITSM) platforms • Familiarity with DISS, JPAS, or similar personnel security/access management systems • Previous experience supporting U.S. Air Force organizations or installations Benefits • Competitive salary: $60,000–$70,000 • Medical, Dental, and Vision Insurance • 401(k) with Company Match • Paid Time Off and Paid Holidays • Professional Development and Certification Support • Opportunity to support mission-critical U.S. Air Force operations About OSAAVA Services
OSAAVA Services is a Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering Space, Cybersecurity, and IT Service Management solutions to the Department of Defense and other U.S. Government customers.
Built by veterans and focused on the mission, we provide highly qualified professionals who support some of the nation's most critical defense operations. Our team values accountability, integrity, technical excellence, and mission-first execution.
If you're looking to build your career while supporting national security, we'd like to hear from you. Equal Opportunity Employer OSAAVA Services is an Equal Opportunity Employer. We encourage applications from all qualified individuals, including veterans and individuals with disabilities. If you require assistance or accommodations during the application process, please contact:

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