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Service Management Analyst Jobs in Florida (NOW HIRING)

Knowledge Management Analyst Job Summary: Knowledge Management Analyst role is defined as a ... Coordinate efforts with DRUs, Service Components, JTFs, and defense agencies to ensure C2 ...

Knowledge Management Analyst Job Summary: Knowledge Management Analyst role is defined as a ... Coordinate efforts with DRUs, Service Components, JTFs, and defense agencies to ensure C2 ...

Summary - The Asset Management Analyst position is designed to execute enhanced asset management ... Track redeployment of vehicles from reserving to in service of unit to the Customer with ...

Summary - The Asset Management Analyst position is designed to execute enhanced asset management ... Track redeployment of vehicles from reserving to in service of unit to the Customer with ...

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...

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Service Management Analyst information

See Florida salary details

$32.1K

$63.5K

$98.6K

How much do service management analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service management analyst in Florida is $63,490.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $76,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What job categories do people searching Service Management Analyst jobs in Florida look for? The top searched job categories for Service Management Analyst jobs in Florida are:
What cities in Florida are hiring for Service Management Analyst jobs? Cities in Florida with the most Service Management Analyst job openings:
Infographic showing various Service Management Analyst job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 68% Full Time, 7% Part Time, and 24% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $63,490 per year, or $30.5 per hour.

Management Analyst

Defense Logistics Agency

Boca Raton, FL • On-site

Full-time

Posted 19 days ago


Defense Logistics Agency rating

8.3

Company rating: 8.3 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

274th of 842 rated public administrative organizations


Job description

Telework Eligible

Yes

Major Duties

  • Prepare detailed plans and perform work measurement, methods and procedures, benchmarking, and/or other studies of substantive work processes and functions.
  • Gather, interpret, analyze and, correlate large amounts of narrative and statistical information about contracting workload and productivity, costs, resource requirements, etc.
  • Maintain audit evidence of receipt and acceptance, detailed financial bookkeeping, and tracking to ensure proper Audit Readiness.
  • Monitor funds expended, as well as projecting quarterly and annual expenditures.
  • Track and monitor personnel actions using an automated personnel system.
  • Provide direction to Directorate managers in the preparation of SF-52 packages.
  • Serve as the Directorate Defense Travel Administrator (ODTA) for the Defense Travel System (DTS).

Qualification Summary

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS 11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: GS-11: Coordinate with supervisors in developing proposed local policies and standard operating procedures. Evaluate emergency operations procedures used in the execution of actual and exercise operations and makes changes or recommendations where necessary. Monitor and oversee the operation and implementation of assigned employee training and development programs. Interpret and review directives issued by higher echelons and ensure uniformity in policies throughout the various programs. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: At the GS-11: a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree or LL.M. if related. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-09 and GS-11, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09 and GS-11. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


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