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Service Management Analyst Jobs in Michigan (NOW HIRING)

G-TECH Services

Be Seen First

Project Management Analyst

Dearborn, MI · On-site

$44/hr

Project Management Analyst We are seeking a highly organized, detail-oriented, and proactive Project Management Analyst to support a critical business transformation: the implementation of a new ...

Perfict

Asset Management Analyst

Troy, MI · On-site

Perfict Global is a leading IT consulting services provider focused on providing innovative business workforce solutions to Fortune 500 companies. They are seeking an Asset Management Analyst to ...

OptechUs

Change Management Analyst

Auburn Hills, MI · On-site

... services to Fortune 500 and Government clients. We offer our employees outstanding career ... Requirements- This is a non-technical, analytical role, this resource will coordinate audits. They ...

Millerknoll

Leave Management Analyst

Zeeland, MI · On-site

GENERAL PURPOSE The Leave Management Analyst is responsible for management of FMLA, disability, and ... Performs exemplary customer service and assistance to associates, HRBPs, and Work Team Leaders.

MillerKnoll

Leave Management Analyst

Zeeland, MI · On-site

GENERAL PURPOSE The Leave Management Analyst is responsible for management of FMLA, disability, and ... Performs exemplary customer service and assistance to associates, HRBPs, and Work Team Leaders.

Knoll Inc.

Leave Management Analyst

Zeeland, MI · On-site

$60 - $80/hr

General Purpose The Leave Management Analyst is responsible for management of FMLA, disability, and ... Performs exemplary customer service and assistance to associates, HRBPs, and Work Team Leaders.

New

Acrisure

IT Asset Management Analyst

Grand Rapids, MI · On-site

The ITAM Analyst exercises independent judgment on day-to-day asset governance matters, partners ... Experience supporting IT operations, asset management, or technology service teams in an enterprise ...

Acrisure

IT Asset Management Analyst

Grand Rapids, MI · On-site

The ITAM Analyst exercises independent judgment on day-to-day asset governance matters, partners ... Experience supporting IT operations, asset management, or technology service teams in an enterprise ...

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Service Management Analyst information

See Michigan salary details

$37.5K

$74.1K

$115.1K

How much do service management analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service management analyst in Michigan is $74,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $88,900.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Michigan?

For Service Management Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Michigan look for?

The top searched job categories for Service Management Analyst jobs in Michigan are:

What cities in Michigan are hiring for Service Management Analyst jobs?

Cities in Michigan with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,051 per year, or $35.6 per hour.

Project Management Analyst

G-TECH Services

Dearborn, MI • On-site

$44/hr

Contractor

Medical, Dental, Vision, Life, PTO

Posted 9 days ago

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Job description

Project Management Analyst

We are seeking a highly organized, detail-oriented, and proactive Project Management Analyst to support a critical business transformation: the implementation of a new Vendor Management System (VMS) and the modernization of our contingent workforce program. This is an excellent opportunity for a highly organized and technically strong professional looking to gain hands-on experience in large-scale software implementation, change management, and project coordination. We are looking for someone with strong transferable skills—specifically in data analysis, communication, and project management —who is eager to learn, adapt quickly, and help drive this project to a successful launch. This candidate will interact with suppliers, to executives, and everyone in between making this an exciting and rare opportunity.

 Key Responsibilities:

• Project Coordination: Support the project team by tracking milestones, maintaining project plans, managing action-item logs, and scheduling key stakeholder meetings.

• Data Analysis & Clean-up: Analyze workforce data in Excel to prepare it for seamless migration into the new VMS.

• Change Management & Communications: Assist in drafting program communications, newsletters, and announcements to keep internal teams and external vendors informed.

 • Presentation & Collateral Design: Create highly polished, professional PowerPoint presentations for executive updates, town halls, and stakeholder alignment meetings.

• System Demos & Training: Learn the new VMS platform, assist in building user training materials (guides, videos, FAQs), and co-facilitate live system demonstrations and training sessions for end-users.

• Testing Support: Participate in User Acceptance Testing (UAT) to identify system bugs or workflow issues prior to launch.

Qualifications & Transferable Skills:

• Analytical Mindset: Strong proficiency in Microsoft Excel (e.g., VLOOKUPs, Pivot Tables, data cleansing) with an ability to spot trends or inconsistencies in data.

• Strong Communicator: Excellent written and verbal communication skills; comfortable presenting or speaking in front of small-to-medium groups.

• Visual Storyteller: Exceptional PowerPoint skills with an eye for clean, professional layout design and the ability to translate complex ideas into simple visuals.

• Tech-Savvy: Quick to learn new software applications and digital tools.

• Self-Starter: Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced, temporary project environment.

• Analyze business needs and present recommendations to upper management, facilitating strategic discussions and actionable outcomes.

Skills Required:

Project Management, Data Analysis, Data Conversion, Microsoft PowerPoint, Organized,

*Highly Professional

*Initial Day-to-Day Overview: Attend virtual meetings and drive follow-up actions. Track and evaluate outcomes across sessions. Analyze results, identify trends, and communicate with manager

Experience Required:

*5 years of complex project management or procurement systems administration *Previous software migration

Education Required:

Not Applicable

Additional Information :

*4 days Onsite

Company Description

Why work at G-Tech?
G-Tech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at G-Tech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

G-Tech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.