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Service Management Analyst Jobs in Michigan (NOW HIRING)

OptechUs

Change Management Analyst

Auburn Hills, MI

... services to Fortune 500 and Government clients. We offer our employees outstanding career ... Requirements- This is a non-technical, analytical role, this resource will coordinate audits. They ...

MillerKnoll

Leave Management Analyst

Zeeland, MI · On-site

GENERAL PURPOSE The Leave Management Analyst is responsible for management of FMLA, disability, and ... Performs exemplary customer service and assistance to associates, HRBPs, and Work Team Leaders.

MillerKnoll

Leave Management Analyst

Zeeland, MI · On-site

GENERAL PURPOSE The Leave Management Analyst is responsible for management of FMLA, disability, and ... Performs exemplary customer service and assistance to associates, HRBPs, and Work Team Leaders.

Millerknoll

Leave Management Analyst

Zeeland, MI · On-site

GENERAL PURPOSE The Leave Management Analyst is responsible for management of FMLA, disability, and ... Performs exemplary customer service and assistance to associates, HRBPs, and Work Team Leaders.

MillerKnoll

GENERAL PURPOSE The Leave Management Analyst is responsible for management of FMLA, disability, and ... Performs exemplary customer service and assistance to associates, HRBPs, and Work Team Leaders.

MyMichigan Health

Sr Data Management Analyst

Midland, MI · On-site

$73K - $93K/yr

The Senior Data Analyst champions data management best practices, oversees ETL processes, and ... Serve as the subject matter expert for EPIC Cogito services within the organization, providing ...

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Service Management Analyst information

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$37.5K

$74.1K

$115.1K

How much do service management analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service management analyst in Michigan is $74,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $88,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Michigan? For Service Management Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Michigan look for? The top searched job categories for Service Management Analyst jobs in Michigan are:
What cities in Michigan are hiring for Service Management Analyst jobs? Cities in Michigan with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,051 per year, or $35.6 per hour.

Configuration Management Analyst

Moseley Technical Services, Inc.

Auburn Hills, MI • On-site

$41 - $53/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Check out this new opportunity!
PLM Change Analyst
Teamcenter Configuration Management | Automotive & Defense
Auburn Hills, MI
$41.00 - $53.00/Hourly
We are seeking a PLM Change Analyst to support Product Lifecycle Management (PLM) processes, configuration management, and engineering change activities in Auburn Hills, Michigan. This role supports complex product development programs by managing Teamcenter, engineering change notices (ECNs), bill of materials (BOMs), product structures, software configuration management, and cross-functional collaboration across engineering and manufacturing teams within highly regulated industries such as automotive, aerospace, and defense.
Responsibilities:
  • Manage product lifecycles and engineering change processes within the PLM environment.
  • Support configuration management activities for product structures, part numbers, drawings, software, and engineering requirements.
  • Process Engineering Change Notices (ECNs), Bill of Materials (BOM) releases, drawing releases, part releases, and software lifecycle changes.
  • Maintain product configuration accuracy, including part attributes, release workflows, and approval processes.
  • Collaborate with engineering, manufacturing, and cross-functional stakeholders to ensure timely implementation of product changes.
  • Collect, analyze, and interpret product lifecycle and configuration data to support engineering decisions.
  • Evaluate the impact of proposed engineering changes and perform change readiness assessments.
  • Develop implementation strategies that support successful adoption of product and process changes.
  • Coordinate change management activities across multiple functional organizations to ensure alignment and effective communication.
  • Gather stakeholder feedback throughout the change process and incorporate recommendations into implementation plans.
  • Facilitate Change Control Board (CCB) meetings by preparing agendas, documenting meeting minutes, and tracking action items.
  • Perform day-to-day transactional PLM activities while maintaining configuration integrity and compliance.

Qualifications:
  • U.S. Citizenship is required by Federal Law
  • Associate's or Bachelor's degree in a technical or related liberal arts discipline.
  • Minimum 5+ years of product configuration management experience supporting product structures, parts, drawings, software, and requirements management.
  • Minimum 2+ years of experience working in a highly regulated industry such as Automotive, Aerospace, Defense, or DoD.
  • Minimum 2+ years of hands-on experience using Teamcenter.
  • Experience supporting Product Lifecycle Management (PLM) and configuration management tools for complex products.
  • Working knowledge of configuration management principles, engineering change processes, and product lifecycle management best practices.
  • Experience managing engineering changes, BOMs, part releases, drawing releases, and software configuration management.
  • Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Must successfully complete background screening, employment verification, reference checks, and controlled substance testing.

Preferred Qualifications:
  • Three (3) or more years supporting Defense or Automotive industry programs.
  • Detailed knowledge of Configuration Management standards, industry regulations, and best practices.
  • Experience supporting formal Configuration Control Board (CCB) processes.
  • Familiarity with product data management and engineering release workflows in regulated manufacturing environments.

Full-time position offering a comprehensive benefits package, including Medical (BCBS), Dental (Delta Dental), and Vision (BCBS/VSP) coverage; FSA and HSA options; company-paid Short-Term Disability, Long-Term Disability, and Basic Life/AD&D insurance; voluntary Accident, Critical Illness, and Hospital Indemnity coverage; virtual care, pet insurance, MetLife legal plan, Employee Assistance Program (EAP), Benefits Hub employee discounts, 401(k) with company match, PTO, and a performance-based bonus.
Eligible employees also receive paid holidays, including New Year's Day, Memorial Day, Independence Day (observed), Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day 2027. Veterans also receive Veterans Day, and all eligible employees receive 3 floating holidays to be used within the calendar year with prior approval.
Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer
What to Expect
Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have achieved our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.
  • To apply, send a resume to: resumes@moseleytechnical.com
  • For more active job openings: Careers at Moseley Technical
  • For more information about us: Moseley Technical - Mission and Values!

"We stand by our 30-year-old commitment of "World Class Service. World Class Company."
Moseley Technical Services logo

About Moseley Technical Services

Sourced by ZipRecruiter

Moseley Technical Services, headquartered in Huntsville, AL, US, is a renowned player in the engineering services industry. They provide a diverse array of services, primarily focused on staffing and recruiting for various technical industries including aerospace, defense, and information technology. Incepted in 1995, this veteran-owned company prides itself on its strong commitment to its customers’ missions and to its employees.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Huntsville, AL, US

Year founded

1994

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