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Service Management Analyst Jobs in Michigan (NOW HIRING)

Tamaroff Motors Inc

Service Manager

Roseville, MI · On-site

Ability to analyze service metrics and implement process improvements. * Proficiency in using service management software and standard office applications. * Valid driver's license Preferred ...

Posted today

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Service Management Analyst information

See Michigan salary details

$37.5K

$74.1K

$115.1K

How much do service management analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service management analyst in Michigan is $74,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $88,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Michigan? For Service Management Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Michigan look for? The top searched job categories for Service Management Analyst jobs in Michigan are:
What cities in Michigan are hiring for Service Management Analyst jobs? Cities in Michigan with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,051 per year, or $35.6 per hour.

Supervisory Management and Program Analyst

Criminal Investigation & Law Enforcement | IRS Careers

Marquette, MI • On-site

$125K/yr

Full-time

Posted yesterday

New

Job description


WHAT IS WHISTLEBLOWER OFFICE?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • WBO -
  • Remain in POD - The vacancy will be filled at the selectee's official permanent position of record, post-of-duty (POD).

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:
SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualified for this position your experience must include:

  • Experience applying analytical and evaluative methods to assess program operations, identify operational issues, evaluate the impact of proposed changes, and develop recommendations that support program objectives and organizational priorities.
  • Experience conducting program studies and operational reviews to evaluate the effectiveness and efficiency of policies, procedures, workflows, and organizational processes, and recommending corrective actions or process improvements.
  • Experience interpreting and applying Federal laws, regulations, policies, procedures, and internal guidance to evaluate program operations, resolve operational issues, and ensure compliance with established requirements.
  • Experience planning, coordinating, and managing program or project assignments involving multiple stakeholders, establishing project milestones, monitoring progress, resolving implementation issues, and delivering completed work products.
  • Experience developing executive reports, briefing materials, policy papers, and written recommendations that present analytical findings, support management decisions, and communicate program impacts to leadership.
  • Experience evaluating organizational processes and business operations to identify root causes of performance issues, develop process improvement recommendations, and support implementation of operational enhancements.
  • Experience coordinating with internal organizations and external stakeholders to obtain, validate, and integrate information needed to resolve program issues, support organizational initiatives, and achieve program objectives.
  • Experience evaluating program performance data, operational results, and supporting documentation to identify trends, assess program effectiveness, measure operational outcomes, and recommend actions to improve program performance.


AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

or more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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