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Service Management Analyst Jobs in Michigan (NOW HIRING)

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Service Management Analyst information

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$37.5K

$74.1K

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How much do service management analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service management analyst in Michigan is $74,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $88,900.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Michigan?

For Service Management Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Michigan look for?

The top searched job categories for Service Management Analyst jobs in Michigan are:

What cities in Michigan are hiring for Service Management Analyst jobs?

Cities in Michigan with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,051 per year, or $35.6 per hour.

Management and Program Analyst

U.S. Department of Defense (DOD)

Battle Creek, MI • On-site

$89K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

U.S. Department Of Defense rating

7.9

Company rating: 7.9 out of 10

Based on 539 frontline employees who took The Breakroom Quiz

27th of 49 rated military and defense

Job description

See below for important information regarding this job.Qualifications:To qualify for a Management and Program Analyst, your resume and supporting documentation must support:
  1. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
  • Performing Records Management procedures, processes and techniques to conduct studies, analyze findings and recommend solutions.
  • Compiling data and tracking the retrieval of records for formal requests and audits.
  • Processing vouchers, reimbursements, invoices and other supporting documentation to ensure accounts are accurate.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education:


Substitution of education may not be used in lieu of specialized experience for this grade level.

Employment Type: OTHER

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